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BisonOffice has a rating of 3.1 stars from 352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BisonOffice most frequently mention customer service, perfect condition, and best price. BisonOffice ranks 23rd among Furniture sites.
This company responds to reviews on average within 16 days
I was so happy when I found this place because it had the same stools I wanted at a much lower price than anywhere else. Unfortunately one did come with cracked legs from shipping but they immediately sent a replacement. I couldn't be happier with the product and service. I will be using them again in thfuture for more furniture since their prices are very good and I am confident I don't need to keep looking elsewhere.
I had a very large mirror arrive broken twice! Then they did refund me, but now I'm stuck with two very large mirrors with broken glass in them and no way to dispose of them. I requested that they pick them up or provide a way for my to drop them off somewhere. All they said is that they didn't need them anymore. I don't know how I'm going to dispose of them safely without cutting myself with the broken glass, let along the almost 4' long mirror frames. Will never buy anything from this website again.
Bison Office has been wonderful to order through! Quick and easy delivery and Excellent Customer Service!
*** Buyers Beware ***
I ordered a glass display case and never received it. FedEx delivered to package to the wrong apartment on Tuesday 9/5 and when I came home, it was nowhere to be found. I searched the entire apartment complex. I posted on my resident portal about the package including all the details and I've notified my leasing office about issue. The leasing agent and myself have not received any response from anybody.
I then opened a case with FedEx and BisonOffice. BisonOffice claimed it would be resolved by Thurday afternoon, and it was not.
I visited the FedEx Ground building and spoke with a rep Thurday 9/7, and she said she was going to look into it. When I called on Thurday Daria said she is waiting on a response from FedEx before they move foward with the case.
I've called FedEx multiple times. I've called/emailed BisonOffice multiple times and all I get is that the case is still being worked.
As of 9/10 FedEx has closed the case associated with the tracking number.
I opened a case with my bank and Laura from BisonOffice said the case is going to be handled directly by them from here on out.
Laura also says "This isn`t the first time we are receiving complaints for the lack of FedEx carriers competence, so I really hope our management will take this to consideration of switching the shipping partner in the near future".
DO NOT BUY FROM THEM
Many decor items i bought were satisfying And tasteful fit for my apartment. Items arrived seamlessly. Recommend!
Price was the lowest around And the Business seems to be honest And customer oriented. All i need from my supplier. Quality is decent.
I received an item that was damaged and the Bison Office Team (and Greta) was quick to rectify the issue. Great customer service! Thank you!
Products used:
Bar stools
Excellent excellent and fast service, professionalism! Quickly respond and answer questions so that everyone can do business with the company
Tip for consumers:
yes
Products used:
furniture
I have purchased coffee table and the console table. They both looks great and price was almost half of what living space listed.
I bought a buffet, it came damaged. I notified them, Sophie went above and beyond to help me until we had a solution.
Tip for consumers:
If you do have a problem, call them right away and they will do everything they can to help you.
Products used:
Order Items Leonis 62W Buffet Cabinet-Assembled
Product ID: 2908863
Can't say enough about my appreciation for Dominic's customer care on my gazebo purchase and delivery
Bison is extra ordinary! They actually communicate w/customers frequently they out the transaction. Couldn't have been more pleased.
Tip for consumers:
Great price & service
Products used:
Table
They damage replacement was very good
Replaced the damaged parts very quickly
My compliments to the service department
Products used:
Bookcase
My chairs are exactly what I envisioned, they make the look to my dining room. My friends & family go crazy over my dining room. Thank you Bison!
Products used:
Dining chairs
Had a problem with a part of a chair. We contacted Bison and they took care of the problem. Very easy process. Thanks guys.
Tip for consumers:
If you want it and you can afford it then buy it.
Products used:
Gaming chairs.
Carport was delivered fast and communication was good.price was great, and the team was helpful when I reached out.
Products used:
Carport
Purchased two children's platform beds and was able to assemble relatively easy (about an hour). They look really good in the kid's room.
Fast delivery, great customer service and beautiful chairs. One chair was defective but Bison sent me a replacement without hesitation :)
Products used:
Furniture
Wow! My first purchase on BisonOffice.com was amazing. Super fast shipping, easy to assemble, and came in perfect condition.
They sent the gray color instead of the coffee color which was ordered and refused to send me a return label.
Dear Melany,
Thank you for your review.
I am very sorry to hear about your situation and I definitely understand the frustration.
We will forward the feedback to our Management for future improvements for such situations to never happen again.
If any further assistance is needed, please let us know.
Have a nice day!
Best regards,
Nice customer service. They helped me to fix my order when something happened and were helpful and nice throughout the process.
Product was received earlier than expected! Very slight issue, which was resolved very quickly and professionally. Highly recommend this sight.
My order of bottled water was scheduled to arrive April 6-9. My order arrived April 1st! You can imagine how very grateful I am.
Had a great product for a great price, and customer service was very quick to respond and help with any possible problems!
I have to say the best customer service ever! Leah was great to work with. I highly recommend. Great quality and prices
Products used:
coffee table
Great site and price and customer care and service outstanding delivery was fast thanks Bison office
Tip for consumers:
Just enjoy shopping on this site
Products used:
A console table
Had a damaged item in shipping and they refunded my money promptly. I will be using this company for future items.
Products used:
Coffee table
Gain trust and grow your business with customer reviews.
Discover the best deals and prices online for furniture, lighting, d̩cor, outdoors, office supplies and many more home products. Free shipping on most items.
BisonOffice.com is a leading retailer in home furnishings, lighting, décor and office supplies offering competitive prices without compromising quality. With inventory over 200,000 BisonOffice.com is truly a one-stop shop for everything your home needs or give your business a competitive edge.
At BisonOffice.com nothing is beyond our inventory when it comes to keep your home furnished or your office fully stocked and there is always a perfect fit for every taste and budget.
How can we offer such great discounts on all our products? We place value in building and maintaining strong relationships with our suppliers and manufacturers. These relationships along with continuous industry research and competitor price comparisons allow us to provide our customers with the best deals on the highest quality products the market has to offer.
We recognize that our customers are the heart of BisonOffice.com and that is why we treat each and every customer as if they were our only customer. Our goal is to provide the highest level of customer service and overall satisfaction. We encourage you to contact us via e-mail, live chat or telephone anytime if we can assist you in any way.
Dear Joseph,
I want to begin by expressing our deepest apologies for the incredibly frustrating experience you've had with your recent order for a glass display case. I truly understand how this situation has caused you inconvenience and stress, and I appreciate your patience in communicating the details of the issue.
It is deeply concerning that the package was misdelivered by FedEx and that it has taken this long to reach a resolution. I want to assure you that we take this matter very seriously, and we are committed to rectifying the situation for you as swiftly as possible.
I have escalated your case internally, and we are actively working to resolve this issue. Our team is in direct communication with FedEx to track down your package and ensure that it reaches you in perfect condition. We understand the frustration this has caused, and we are taking all necessary steps to make things right.