BisonOffice

I purchased four pieces of Sauder Furniture to decorate my new office. The items all arrived in perfect condition, but one piece was missing. Bison Furniture immediately started researching the issue and located the missing item. It was shipped out immediately and Bison continually updated me on the status. My office looks so beautiful and I love the furniture.

I purchased the Tuscany Reclaimed Pine End Table for my home. I needed a table wide enough to hold the weight of my varidesk. It arrived very well packaged, had all the tools and screws necessary, clear instructions, easily constructed and a truly great piece of furniture. This isn't cheap wood, it is thick, chunky and sturdy. I had an issue with delivery from fedex that I was unable to resolve. One quick call to their customer service dept who remedied the issue right away and I received the package in a day. Thank you! I will definitely come back for any future needs.

Our bookshelves arrived damaged in ripped boxes. The interior packing material was likewise ripped open. It took a week for them to respond to our report of the problem and now they won't pay to return the items. This isn't a case of not liking the quality (which was poor, by the way), it's a case of receiving damaged items and a company not taking responsibility for that. We also have to lug the boxes back to Fedex ourselves rather than Bison arranging for a pickup. Do not purchase anything from this company unless you see it in person first or be prepared for a length return process where you will end up with a hefty bill for nothing.

My husband bought me two stools in October for Christmas from Bison. A guest sat on one Christmas Day and it cracked underneath and was tipping forward. I reached out to Bison by email and was lucky enough to be connected to Daria. Within a couple of days she had researched it and offered to ship a new stool in a few days by FedEx. And did not want the other one back. She was courteous all along the way and made the whole process smooth. I highly recommend this company as to product selection, price and service! Susi

Purchased a desk from Bison Office- this desk was offered on multiple different sites but was marked up. My original desk came damaged and I reached out to Bison Office customer service who was so kind, quick and responsive. They sent me a completely new replacement day off. Would highly recommend and will purchase from them again.

We received an item of damaged furniture - and Bison Office responded immediately with helpful alternatives to make our purchase right. They could not have been more helpful and it is a real pleasure to write the positive review that they deserve! Impressive customer service!

I purchased two sets of bar stools after market survey. They were available at many retailers but Bisonoffice furniture prices were best. One stool leg came broken but was replaced by the company. I would say their customer service is excellent.

I ordered a dining set from BisonOffice and received prompt delivery and superior service for an installation issue which has been resolved by BisonOffice in record time. Highly recommend this company!

I bought 4 bar stools 40% less than anywhere else I looked, both online and at local furniture stores. All were received in about a week exactly as described. One had some scratches from shipping and Bison quickly replaced it. I am very happy with my purchase from Bison!

I would never buy from this place! I bought my daughter a baby changing table who is soon expecting. A piece broke during putting it together and tried to return. Due to not having the original packaging it came in they would not expect it. Had everything else except for that. So now I paid over $300 for something I can't return. Very poor customer service. My advice is make sure if you do buy don't get rid of anything!

I recently placed my 1st order on BisonOffice.Com. I am overwhelmed by their excellent customer service. Also, the prices are great as compared to other websites. Looking forward to BisonOffice for all my future furniture needs.

Ok so I'd be nice to not have anything show up broken but when my sons Captains bed arrived with some broken pieces, Bison Office quickly shipped out the parts. And really that's all I can ask of a business. I mean they don't make the products or package them. But they did stand behind what they sold me and I'm very pleased that they sent out the replacement parts. Well done and I'd buy from them again.

Never ever buy from this store unless you are 100% sure about the item. They make you pay for shipping returns! Ridiculous! This on top of a 15% restocking fee which they said would waive but now are charging again. They can't even honor their word. I had to pay $80 to return an item that cost 250. Really bad experience and I would NOT recommend buying from them.

Received my tropical cabinet with a dented in corner. Bison reimbursed me for damages within one day of sending them an email with pictures. They were so professional and a pleasure to deal with! I will definitely buy from them again!

I ordered an bed love it a few pieces was missing but they was so punctual and professional with their customer service I didn't miss a beat, get all my parts bed is the best will be ordering more very soon

Very impressed with their reasonable and really low costs. I was really impressed by the customer service addressing my small concern so fast and so well. They have such a huge inventory that you can get anything from them. You really need to know what you're looking for though because it's hard to search through thousands of items if you're just trying to get ideas. But if you know a specific home, office, decor item by name or manufacture you'll be able to find it on this website. Just search by name or even abbreviations. They have everything and they were excellent prices and great customer service.

I ordered a fancy pool float from Bison Office, and it was drastically less expensive than Amazon or Walmart. Shipping was very speedy. When the package arrived, a piece was missing. Customer service went above and beyond to resolve my issue in a fast and helpful way -- they exceeded my expectations.

Buyer beware. The site has good deals. Prices are a bit cheaper but their return policy is not buyer friendly. You pay a 15% restock fee + return shipping. I bought 2 chairs. Somehow ended up with 3 in the cart, removed 1, ordered the other 2, which were incorrect size. $440 total to buy. Restock $66 + return shipping $372. So to return them, I get $2 refund. If you are positive you won't have to return, good deal but if there is any chance you might return, buy elsewhere. I am so used to dealing with Amazon, Walmart, Lowe's and others, this return policy leaves much to be desired. Completely on my for not reading the fine print. Totally missed the part on paying for return shipping.

Ordered most of a dining room set from Bison Office because they were much cheaper than the competition. When the table top showed up the glass was cracked. Customer service was very responsive via email and got me a replacement less than a week later. A stand-up company. Buy with confidence.

Received tropical style cabinet. Love it! Had a chipped corner from shipping incident. Customer service was right on it and offered me a full refund or replacement. Told them I'd take a partial refund to fix chip. Just what I was looking for!

Originally skeptical because of great prices that were the cheapest around. I received my product and missing hardware and had a manufacturer defect (was not bison offices fault) and BisonOffice went above and beyond what was expected. Certainly will be shopping from them again and cannot recommend them enough. They quickly addressed my concerns with the product and were amazing. 10/10 business.

Very rare to truly have exceptional service after the sale, however, Bison's customer service is a great example of such service. They genuinely cared and worked quickly and efficiently to resolve any concerns. I highly recommend them!

Ordered a cabinet because bison office had the best price. Arrived with some damage and the customer service to make it right was top notch. Had a wonderful experience despite the small headache. Would recommend this retailer.