BisonOffice

I purchased 3 dining room arm chairs for my elderly mother. The chairs were very good quality and very stable (necessary for mobile/strength challenged). Unfortunately, 1 of the 3 chairs didn't come together smoothly. The customer service rep (Gabbie) was friendly and responsive and I was sent replacement parts within a week to complete the third chair. All in all, my experience was positive and I will be a returning customer.

I ordered a gazebo online and it arrived complete and in a timely manner. A week later a second matching item arrived that I did not order and could not use. The customer service rep was helpful and after a few conversations the extra product was retrieved. I will be a returning customer.

We had an issue with damaged parts of our new bar height chairs. We contacted Bison Office and the customer service was outstanding! We sent photos of the damage and replacement parts were shipped quickly. Thank you to Laura at Bison Office for your constant communication!

I ordered a Marker Board from Bison office based on the low price of the product on Amazon, which was a grave mistake. The board arrived with a large dent in the middle of it thanks to the very flimsy packaging. I emailed Bison office and started getting the runaround of "you have to wait 24-48 hours for us to read your request". After the pictures of the damaged product was submitted, then have to wait "24-48 hours for us to look at your pictures".

Do not believe their 5 star reviews on Amazon for a second.

I have initiated a dispute with Amazon and my CC to get the refund of my purchase price.

* who introduced her as the Manager, is very Rude, she has no idea on how to handle a customer's phone call. She told me that I was wasting her time.

I would advise everyone to save themselves the headache and shop elsewhere. You will be glad that you did!

*Personal information redacted by admin

I bought a coffee table from this company - very expensive... The photos were completely different than the item I received... The color in the photos was oatmeal but my table came very dark grey. When I sent the photos to the custormer service they completely ignored me and still claim that that's the right color! I went on to read other reviews (should have obviously done it BEFORE I purchased that table) and other customers say exactly the same thing - this is false advertising. They are not taking any responsibility for misleading their customers. Will not be ever buying from them. Very disappointed!

I bought a TV stand from this company since it was the lowest priced one. I was not familiar with the company but decided to order as the price was attractive. Unfortunately when the TV stand was delivered, it was damaged. I was prepared to be given a runaround from the Company. Contrary to my expectations, the quickness and efficiency with which customer serviced managed to replace the damaged TV stand was just amazing... way beyond my expectations. Within less than a week, i had the replacement TV stand. I have never experienced such excellent customer service. I highly recommend this website.

I recently purchased a table from Bison that arrived damaged. I had the pleasure of communicating with Laura i Customer Service. Laura is an excellent communicator. She was very efficient and professional in replacing the table.
I would whole heartedly recommend buying from Bison Office in the future.
Thank you, Debra

We ordered our bar stools, checked status and got an immediate response!
Recieved our stools, in great shape, assembled them and we were very happy with the whole process from start to finish!
Thank you Bison for your product and service!

We purchased a Pacific Sling table and four chairs from Bison. The table was double boxed and arrived in good condition. The chairs arrived 2 days later and were packaged two in a box. Both boxes containing the chairs arrived damaged. The front of one of the chairs punched through the side of the box. It has scuff marks and a small crack. Bison was not able to replace the single chair. I assume because it was sold as a set. They agreed instead to refund the total cost of a single chair. Despite the fact that one chair is not in new condition, Bison offered the best price and delivery was within a week so we are giving them a rating of 4 stars.

I searched high and low for a particular dining set that I wanted, and came across it on BisonOffice, and it was almost $1,000 cheaper! I was skeptical since it was so much less than any other site I found, plus I had never heard of this business before. Well, I couldn't be happier with my decision! The set arrived to me in perfect condition, but one of the chairs was the wrong color. I let customer service know, and May was able to get the correct one delivered to me the very next day! I was shocked. We then sent back the wrong chair with the shipping code she provided, with no issues at all! I will definitely be ordering from Bison Office again, not only for the quality products, but the amazing customer service provided by May!

Never got my $400 order, I tried calling, no one ever picked up or responded, I emailed, no response. The tracking number for my order didn't work. I tried the online chat function, got a response but it was very rude. This is my first bad experience shopping online, I would recommend not doing business with this company.

I created an ordering mess by creating duplicate orders (three to be exact) for a lovely coffee table. I cancelled two of the orders and contacted their customer service department by phone. Then they contacted me by email and assisted with solving my problem. I just want to say that working with Bison's Customer Service team has been an absolute pleasure. They were so nice and helpful in cleaning up the mess that I made with these orders and unraveling the confusion to ensure that I only receive and be charged for one coffee table with the discount. I have not received the coffee table yet, but I am so pleased with their customer service and how they handled by ordering debacle. Once I receive the coffee table, I will come back to update my review and add pictures. I am so excited!

We bought a large-sized gazebo through BisonOffice.com because of its competitive price versus other online retailers. From ordering to delivery, BisonOffice was always updating us on order processing and delivery, which was seamless. We had a minor issue with one of the lights and boom, BisonOffice addressed our issue right away and sent a replacement light immediately. We love our gazebo and we love BisonOffice.com service!

I ordered a lamp for my wife and I searched the internet for the specific lamp I was looking for and Bison Office had it in stock and ready -- plus it was at the lowest price I could find. The lamp arrived in 2-3 days as expected, however one of the screws in the lamp was damaged (presumably during the manufacturing process as the box was undamaged. I reached out to the Customer Service line and provided them a photo of the damaged items and they mailed me a replacement right away without any hassle at all. Far more than I expected from the best price on the internet. I'd do business with them again!

It's likely you can find your product through any other store and I would say do that if you do not want the headache of a return. I used a link to purchase a table. I only realized it was the wrong color when it was sent (not sure how that happened considering I bought the same table a year ago through them with that link) and refused delivery. Now I'm being charged delivery plus a restocking fee that has taken forever to figure out! Save your money and headache and go through a different store.

I ordered a replacement canopy for my Sun Joy gazebo. Unfortunately I received the wrong one. It was learned that Sun Joy made 2 different gazebos with the same exact item number. Bison Office did not have the one I needed so they were willing to allow me to return it. They did waive the re-stocking fee but I still had to pay shipping costs for the return. Over all they were a good company to deal with and the customer service representative named Lucas who I dealt with was great.

The chairs I ordered, (40) of them to be exact, have had little to no use, and support will ask you questions in an effort to find a way not to warranty your product. Screws will rust and bottom levelers will fall off of chairs. I would not suggest ordering the Lancaster Bar Stool. Customer service could have easily rectified the problem but they found a way out of replacing it and did not honor their warranty!

Bought a couple end tables from them to match my bedroom set. They were shipped fast and arrived in mint condition. I had a couple questions and they were answered within a few hours each time I emailed their customer service team.

I always say the true test of a company is how they handle a problem. I had ordered a small Forza folding table that arrived incorrectly assembled by the manufacturer. I contacted Bison Office, and they promptly replaced the defective table. It was a pleasure working with Gabriele in their customer service department.

I purchased an Ottoman from BisonOffice.com and was not pleased with the product; it also had a flaw. The company kept in communication with me and decided to refund me my money for the product. Great customer service!

I purchased chair through houzz. When my renovation was done I took the chairs out the box and I had to put the legs on. The legs were uneven. The company couldn't not replace the uneven legs. A chair now broke that isn't even used much plus we r not heavy people. This company will not stand bye the dangerous chairs. I can't sell or even give them away.
Terrible company.
I am sorry I sold my other chair I bought from pier one 8 yrs ago.
Bison company doesn't deserve to be in business

I ordered the bunkbeds slide as a Christmas present. It was received very quickly. I am impressed with the quality. I ordered two extra slides mistakingly. Accompanies customer service person was exceptional and assisted me throughout the entire return processes including wishing me a nice holiday. I could not of asked for a better experience!

Recently purchased a beautiful piece of furniture from Bison that had slight damage to piece... I reached out to them to make them aware of it and they were absolutely fantastic in there response. They offered to take the item back and apologized for damage.My wife and I decided to keep the piece and repair the damage... they then gave us a fair discount on the item for our troubles. INTEGRITY. Will not hesitate to purchase in the future.