BisonOffice

Bison Office really knows how to take care of their customers! Laura from Bison Office provided excellent customer service. She is very friendly, helpful, and truly cares about keeping the customer satisfied. Would order from again!

I had a product that showed up damaged from the shipping process. After reaching out to Bison Office's customer service team, the turn around time of receiving a replacement was handled very quickly. I was extremely pleased with the communication and response time from their staff. Because of this interaction I will continue to purchase office furniture from them.

Found a fantastic deal on a table that I've been searching for for 2 months. Delivery was via freight and they were wonderful as well. The table was slightly damaged and I sent in a video and photos and the two reps that assisted me were extremely helpful and quick to respond (responded on a Sunday!). Although a replacement was not available, they were able to provide an alternate option which I thought was fair. This company is the epitome of excellent customer service!

When my package was delivered fedEX just throw my items, causing them to break once I opened the box I reached out to bison customer service. I explained the issue and issued me new items with extra padding. I received my items within 4 days. Even though my items got damaged bison made me very relieved with how fast and great they communicate, also shipping my items very fast as well. I received great customer service, fast shipping, and replacement items it was very pleasant. They dresser are a nice size bigger then the ones I order for the big name company's and they look great. They even have an assembly assistant app if you need help or get confused so that was very held to.

I bought a set of lounge chairs from Bison Office as they had the lowest price even compared to Overstock for the same brand. My designer services had them offered around $450 for each and Overstock had for $329 whereas Bison had for $286 only.
However, I didn't get to set them up as was on vacation for a month. When I did couple bolts went missing for one of the chair wheels. I contacted them and reported the issue. They said any missing items should be reported within 30 days but then they did give a try at their warehouse. And within 10 days I received the required hardware. They are the best! I had couple good experiences earlier as well.

I ordered a bedroom set for my son, the furniture arrived without any damage, it was perfect. Delivery went smoothly was on time and they communicated with us when they were getting close. I would buy from BisonOffice again. They had the best price and I was able to get more for my $$$

I needed to clarify the hue of "white" offered on a product bisonoffice.com was selling on Amazon. Nora answered the number listed on Amazon's website for this business. Our initial conversation ended with a promise to contact me with a follow-up. And she did! On the same day, too! Her follow-up gave me a phone number, which led me to the answer I needed. I was quite impressed with her perseverance, professionalism and friendly manner, In the last few years, my experience with numerous other businesses, have left me feeling undervalued by their dropped or unanswered calls, uninformed or rude employees Nora, at Bison Office, was a breath of fresh air for me. Thank you for the good experience.

This dresser was available from various sellers and ranged in price from $208 to $500 for exact same model. I purchased from Bison for $220 I believe and it was delivered very quickly. There were some issues initially with assembly and the customer service was responsive, patient and completely resolved the issue. I would not hesitate to purchase from them again.

BisonOffice is hands down the best customer-oriented company I've ever dealt with! They went above and beyond to help with an out-of-state order that I placed including one from Amazon. Like a personal concierge they, kept in touch constantly until their orders were successfully delivered. I initially ordered from them for their great prices but the impeccable customer service was a pleasant surprise. I confidently recommend BisonOffice to anyone who is so tired of being jerked around by other online companies. You won't be disappointed!

Horrible experience! Horrible return policy for an item that hasn't even been shipped off!
They should be shut down!
This place doesn't deserve not one star!
Unfortunately I have no choice but to give it a star...

I ordered a loft full size bed in the color Espresso for my child. She feel in love with it and so did we so we decided to invest and get it for her. The first one we got had the dresser show up damaged. We were bummed but totally understand that these things happen and reached out to Customer Service. Right away I heard back from a Customer Service Rep called Joshua. He was helpful, courteous and assisted the whole way through. I never doubted things would be taken care of. He immediately put things in motion and was even apologetic about the whole thing. He was a real class act! About 2 or 3 weeks later we got our replacement in mint condition. The item is absolutely worth the price. I recommend Bison Office for furniture, they have quality pieces that are stunning!

I usually don't write reviews but we were so happy with the receipt of the 4 Tobias Black & White Rattan Counter Stools for our newly renovated kitchen that I felt I had to. They are of high quality, packaged beautifully and securely and surprisingly "rattan" convincing! I did a great deal of comparison shopping and these did nothing but satisfy us in pricing, appearance, company communications etc. Recommend them highly!

They have been so good to me. Helped me redecorate my apartment by suggesting items and adding few discounts. I am elderly so online ordering is a bit hard. Called the customer service line and nice lady walked me through it.
My grandchildren love the new living room they can play in.
Thank you BisonOffice nice people for great deals and pleasant experience.

-Judy H.

Unless you are ordering something small from this company that can be easily returned without eating the cost, I will warn you to NEVER order anything from this company like furniture. Their return policy does not allow you to refuse a shipment, cancel an order and you have to pay for shipment. I spent $600 on an item that is going to cost me $300 + to ship back plus I'll lose money for a restocking fee. I didn't realize how bad they were until after I made my purchase and then got my shipment that was damaged. I even took pictures and sent them. No regard at all and they refused to send me a shipping label.

Demi from Bison Office was incredibly helpful with my issue in returning an item. She was prompt and responsive and offered to issue a refund without the hassle of return. Thank you so much! Highly recommend.

Ordered through Walmart.com. Returning the unused and unopened product was impossible. So I am stuck with a card table I do not need, and likely never will use. Thirty days - during pandemic stay at home. Hard and fast rule. Two masked trips to Walmart, one during the 30 days. No mention anywhere or anytime that I saw of the return policy. Never again...

At first I was skeptical about ordering from an off-site but after some research I figured I would due to the overall reviews; mostly thought I'd just never receive the item.
However that's not the case; delivery was very quick— literally shipped out a few hours right after purchase.
I had an issue with my item when it came, but the customer service team (Greta & Daniel) were extremely helpful and understanding and we figured it out.
I'd definitely consider buying from them again.

My first time buying from this spot I was worried since I normally shop target or other well known entities. Anyways they had a piece of furniture that was better priced than other places and free shipping was a bonus. The order arrived in time and the box was in great condition but after building the table we realized there were some manufacture defects (not bisons fault). I called Bison and they were quick to make it right. Needless to say I will consider bison for all my future furniture needs

Received my buffet/china cabinet few days ago. I was so happy with everything. No scratches, no broken glass (and there was a lot of glass) delivered earlier than expected. Delivery guy was awesome and brought it right in the house, which I don't think he had to. We had to hire couple guys to set the china cabinet on top of buffet. It was just too heavy for us older folks. But that was no big deal. Again couldn't be more pleased with the whole experience.

Ordered 3 HON brand desks and a file cabinet directly from BisonOffice. Arrived at my house 3 days later (unbelievable really). Shipped directly from HON to my house via a logistics company. Packaged onto a custom pallet and fiber cinch-strapped to the pallet with good squishy cardboard padding, no damage at all, not even a dent on the boxes. Also, a B&W picture of the custom packing was affixed to the outside of the package showing what it should look like so you know its all intact before accepting shipment.

Can't say that I have had a better experience with bulk-shipped items, and the price was outstanding for the quality. Exceeded my expectations!

Lucy at customer service was very friendly and understanding. I purchased an item through Walmart. Com not realizing that it was sold by Bison office supply. Long story short the item was not priced as thought when I added to my cart. They refunded my money quickly. I would definitely recommend this company.!

Literally the worst most unprofessional staff I have ever dealt with. STAY AWAY! I ordered a Propane Fire Pit 4 Months ago. I got the first one in and it came broken into pieces. So I ordered a replacement which took another month just to come back Broken again. Then they cut me off because their mistake and essentially said sorry there nothing we can do heres your money back. I said I dont want my money back I want my Item I waited for months for. They refused to send me another. They said its out of there hands. The Staff has some major customer service Issues

While searching for a lateral file cabinet, I found Bison Office prices to be the best. I got fast, FREE delivery, but unfortunately it arrived damaged. I contacted them, and they responded immediately asking for photos. A replacement was not available because it is a discontinued item, but they quickly refunded me. I had never heard of Bison Office before and was a little hesitant to do business with them. Demi and Sophie from customer support could not have been more pleasant and quick to respond. I would definitely buy from and recommend Bison Office to anyone. They want their customers to be satisfied which is rare these days.