BisonOffice

Very disappointing interactions with Bison Office. They clearly don't care about their customers. We ordered just shy of 50 outdoor chairs (approx. $1500), 17 of which were defective and they wouldn't return or refund... offered us a $100 credit! DO NOT TRUST THIS COMPANY!

Found a end table on 0verstock for 250 google searched it and it came up on Bisonoffice for 160 and free shipping. I purchased and it showed up at my door 4 days later. Perfect transaction. Excellent product.

I bought a rug from them because they were less expensive but what I saw on the website vs what I received was completely different. They gave the excuse that a professional photographer took the pictures and the lighting was different. That is a lie. I even sent them side by side pictures which showed two completely different colors and they still wouldn't waive the restocking fee of 15%. Don't buy from them.

I ordered an item for a very good price but long story short had to cancel my order. Evelin and Camila in the Customer Support team were very responsive and helpful in coordinating to cancel the order.

I placed an order with Bison Office Furniture on May 20th, 2019 for $1800 worth of patio furniture. On May 30th, I received an email indicating that it had shipped. Today I tried tracking it with the number that they provided (which by the way was the same number as my online order number) but it comes up invalid for that shipper. When I contacted Bison to obtain the correct tracking info, not only are they unable to supply the info, they don't even know where the furniture is or who the correct carrier is. I have opened a dispute with PayPal indicating that I want a full refund to my credit card. Save yourself the frustration and buy from a more respectable and reputable retailer.

We purchased a nearly $300 counter swivel chair from this place. We put it together and it did not swivel. Nor did the seat stay on. VERY POOR Craftmanship. We took it back to the place of purchase and they returned it to bisen. But bisen decided not to refund us because they claim the chair was damaged. It was damaged from the very beginning and was not functional. We will NEVER buy from bisenoffice again. It's all good because what goes around comes around. They have poor customer service, poorly made products and are extremely over priced. Go to another vendor. You'll be glad you did.

HORRIBLE customer service. They never figured out what happened with my product BUT still didn't want to ship another one NOR refund my money. Over a week of back and forth and trying to toss the issue under the rug.

HORRIBLE experience that reflects the lack of attention, communication and professionalism. DONT shop here unless you want to go through hell.

I purchased a 31"x23" cardboard poster box and needed to return it because I needed it to be 23"x31" instead (it was wide instead of tall). To do so, they were going to charge me 20% to restock the item and I would need to pay S&H. The shipping was to cost $31.96, which meant in the end it would cost me about $20 just to get it back to them and I would have nothing to even show for it. They were unwilling to provide return shipping and basically told me "sorry about my luck... maybe you can sell it on Amazon." Very irritated and highly recommend you don't consider doing future business with them.

Found the perfect desk at Bison - had a small problem with damage but company made good on resolving the concern quickly. I will definitely buy from them again - highly recommend!

I purchased a product that was damaged when I received it. BisonOffice is not responding the emails or phone calls to give my refund. Do not buy anything from this company.

The back if my chairs didn't fit and Bison made me feel like I was part of their team I'm a senior and they were easy to put together. I highly recommend Bison. Great job!

I wanted to buy a cabinet murphy bed that was on sale for a little over $2,000. I tried to check out on a Sunday but had some questions on the delivery process. I called customer service number but they were closed. I called first thing on Monday to ask about the delivery process and got my question answered. After hanging up, I tried to check out and the sale was still present on their website. I put the item in my cart but the cart was not reflecting that in my cart. I called back and the representative acknowledged that the price is not reflecting in the cart. She advised to email support and send the screenshots to have the price adjusted. I sent the pictures and screenshot of the sale over email thats not reflecting in the cart. Customer support emailed back and said that the sale is over and they can not adjust the price even though it was their website glitching and the sale was on when I was trying to check out. I would not recommend to work with a company that does not honor their prices and do anything to solve a mistake. Very disappointing

I found an office chair I loved, did a price comparison search online and Bison Office was the least expensive. I'm always slightly skeptical of ordering from a company I've never heard, but hey, it's a chair not a car. I received the chair fairly quickly in brand new condition as if I ordered from say a wayfair/staples/overstock.
Here is where they excel - there instructions for the chair were "meh". This has nothing to do with Bison, it's the manufacture. When putting together the chair, a plastic piece got stuck in the hole the chair was supposed to attach to. Turns out the hard plastic piece was supposed to be removed, but it was on the pole so tight, I assumed it stayed on (instructions had no words only pictures). I tried to get out the plastic piece zero luck. I used a knife, screwdriver and nothing! I emailed Bison Office and they replied immediately that they would assist in getting a replacement part. The next day I had some family over and I had a handy uncle fix it / remove the plastic piece for me (not sure what he did). So now the chair is able to be assembled and is perfect! It's so refreshing to receive good customer service these days which is why I'm taking time out of my day to write a review. Like me, maybe you've never heard of this company, but be rest assured they are legit and a company that apparently cares.
Thank you again!

Bison Office provided great service, excellent pricing, and fast delivery. The outdoor chairs I received were well packaged. I couldn't ask for anything more!

I purchased an exercise machine that came with scratches and gouges all over it. I sent pictures and they offered me touch up paint and a $50. Credit. In addition, there were parts that wouldn't tighten all the way. I asked for replacement parts. Instead of doing anything they told me to send it back. I already spent hours putting it together and threw the box out. So now I've got this HUGE machine in my house that is unsafe to use and damaged. DO NOT BUY FROM THIS COMPANY. SHAME ON YOU AMAZON

We ordered a new sandbox for my children. The Sandlock sandbox. Bison office had the cheapest price for the sandbox. Fast shipping and the Quality of this sandbox is exceptional! Five stars for Bison Office and five stars for Sandlock Sandbox.

We had an issue with one of the orders. Their rep Laura spent the time and effort to help come up with a resolution. Online shopping is usually daunting but she made it much easier. Thank you!

I ordered the wrong color. They will not accept, return or pay for shipping back. The worse quality product and customer service I've ever experienced in my life. They should be shut down.

I really find this company Great, they are doing a very good job on Amazon as third party sellers. Gazebo received was very early And 100% intact. They even asked for my opinion on the experience

We received an air conditioner that had obviously had been returned then repacked very poorly and sent out. There was a broken part in the box and all the broken pieces weren't even with it. The styrofoam packaging was broken and the box was a mess with a lot of tape all over it. POOR practice to not even examine returned mechandise before sending it out again. We will never order from this company again.

5 star rating for excellence in delivering my large order for chairs for charity event earlier than expected, giving us some extra time to prepare and feel safe!

We purchased 4 chairs, a month later one broke. They were great with replacement and communication. We really appreciate it and will use Bison again for future purchases.

It was an absolute pleasure working with Bison Office customer service. I had a small problem that was resolved immediately. I would highly recommend purchasing from them.