BisonOffice

I was searching for a centerpiece on google and stumbled upon Bison Office, which offered the best price. As a matter of fact it was almost too good to be true, and I quickly found other cool decorative pieces at remarkably low prices. I took a small gamble, and all of the items arrived fast. One of the decorative pieces seemed a little off, so I contacted customer support and they were so quick and understanding. It's so nice to have great customer service when things don't go as planned, and I feel I've found a great business for future purchases. I highly recommend!

I purchased a rug which upon arrival had a rip in the litter plastic. With all the rain the carpet was wet. I was nervous about getting my money back but Jay in the customer service department was very responsive to my request. Worked quickly and diligently and the entire refund process was quick and easy. Thank you Jay. This is how all customer service departments should work.

My wife and I purchased a stand alone pantry form them. It arrived damaged form careless handling form FedEx. FedEx excepted full responsibility for the drivers actions and shipped it back at no cost to us. We reached out to the seller ( Bison Office) and had nothing but caring and prompt interaction with NORA and GRACE. We appreciate doing business with y'all. Please thank the warehouse for the mess they received. ( forklift certified!) They will know what it means.

I ordered something from their BisonOffice Amazon seller account. It was the wrong thing, my bad. To return it, I must ship it back to the warehouse less than ten miles from me and lose a 20% stocking fee plus pay the shipping for 2 very heavy boxes. I'm going to lose 40% of what I paid. Yes, my fault, but they lost the chance for me to turn around and buy the correct items from them. It was a $100 sale for them, small potatoes, so they don't care.
I had called the main office of S. P. Richards, the warehouse provider, and a very nice person told me that I could take it to the Atlanta warehouse, and she transferred me to that office. I left voice mail, but nobody called me back.
I called again today and the Customer-No-Service agent on the phone was very rude.
DO NOT BUY from BisonOffice unless you have the exact right information. It's hell getting any help if you make a mistake. I'm also going to inform Amazon of this lack of service.

After receiving a slightly damaged nightstand (due to damage during transport), I contacted customer service. They promptly responded, and within a very short period of time, a new nightstand is on its way.

We had an issue with a recliner and customer support was really easy to work with. They are prompt and very willing to help you fix issues. I'd purchase from them over a big box furniture store any day.

They also sent out a replacement rug when they accidentally sent me the wrong pattern.

The furniture I ordered had one chair that had manufacturing problems but Bison resolved it quickly and competently. That got a replacement part shipped out very fast and it resolved my issue. Very responsive customer service for product help.

I have limited walking ability and procrastinated getting a wheelchair as I frequent stores with electric carts. Finally I decided to order one to get around the stores I haven't been to in years that have no wheelchairs or electric cart. I picked a lightweight wide seat 300 lb capacity. I ordered the least expensive one and to my pleasant surprise, it is ideal more than ideal. We were able to place it in my small trunk in less than 2 minutes. I was going to order a carrier for the back of my car. I can't say enough words to describe how happy and excited I was today roaming around the store with ease. Perfect transport wheelchair. Excellent service and quick ship. Highly recommend this company.

I ordered a hall tree with storage bench that came in two boxes, and the smaller of the two boxes I received was not the storage bench. Bison Office's customer service reps were polite and very responsive to my email. They asked for some photos of the pieces I received in error and then immediately processed an order for the correct storage bench. It arrived in about four days, and they did not make me return the incorrect item (which was just three pieces of wood). My hall tree is now assembled and looks great! I would purchase from BisonOffice.com again, because I know they will address any issues I may have with courtesy and professionalism, and make things right. That kind of customer service is not easy to find these days.

It is very disheartening when you order a product online and parts are damaged. I am so grateful for having dealt with Gabriele who addressed the problem very promptly. The new parts arrived quickly and that is a testament to her commitment to excellent customer service. Not only that she was very cordial and at no time acted like I was a burden. This is the kind of company you enjoy doing business with. We are all under a very stressful time with this virus and its nice to know that someone really cares about you when they may be going through rougher times then you are.

I received an order MONTHS after I placed my order for a new desk, bookshelf, and cabinet, and it arrived damaged. But, this wasn't damaged by the shipping company, it was damaged before the pallet was packaged. Then, you are required to jump through hoop after hoop by the customer service people, and told that it MAY be replaced if they deem the damage was done by them. I was asked to keep the damaged items on-hand in case they needed further inspection. This desktop literally had a chunk missing, as if I have infinite space to store this poorly made furniture around my home... The replacement has still not arrived. It would have been cheaper, faster, and less trouble to just go with IKEA stuff.

I've recently placed my first order with BisonOffice via their website. The website was easy to navigate and my order of bar stools was processed quickly. The bar stools arrived sooner than expected. There was minimal assembly required, which went smoothly. However, one of the bar stools did not swivel correctly. I promptly contacted BisonOffice via email regarding the issue and received a kind and professional response from their representative, Leah. She is fantastic! Leah quickly resolved the issue by shipping (at no charge to me) a new replacement swivel. The bar still now works perfectly. Thank you to Leah and the BisonOffice team! I definitely recommend their services.

I bought a comforter set which I had to return due to it not matching my color scheme. Laura in customer service was efficient, helpful, prompt, and attentive. She is the reason for this complimentary review. I hope her supervisors recognize her for her exemplary efforts. She's a gem.

This was our first time ordering from their web site. We ordered a double sided whiteboard for the kid's online school environment as a space divider. Order was delivered and customer service afterwards was to our satisfaction.

We ordered a retractable side awning for our deck. We received it before the promised date in perfect condition. However when we reviewed it, it was obvious it was not going to work for our situation, Customer Support was very responsive and helpful. We were able to ship it back at no cost to us, and are receiving a refund. Customer SUpport was very polite all the way through the process. We will be return customers for sure. Thank you

I don't normally write reviews but after receiving the solid hardwood table, I was amazed at the craftsman's quality and attention to detail. Although, there were some damages to the product due to transit, I was able to get a quick response from Bison's excellent customer service team to quickly resolve the issues. For anyone who is considering to purchase from this company, I definitely recommend them as their quality and service are unbeatable.

This company engaged in false advertisement of it's totes. Has unrealistic expectations for returns. Rip off in overpricing the products. Picture showed 6 totes when only one is what the price reflects.

They ship fast and from my experience their service and products are excellent! It is reassuring to do business with a reliable vendor, whose customer service people are so helpful in precarious times. I would give six stars if I could. And by the way, the chair I just received is beautiful.

We purchased 2 chairs and not only were they a great price they also arrived on time! There was a few scuffs on one of the chairs, but the customer service rep (Danie) was fantastic to work with. He resolved our issue right away and was very friendly. We would happily buy from BisonOffice.com again.

We purchased a coffee table from Bison in February (it's now September) and we noticed one of the legs had nearly completely snapped off making it a hazard. We didn't expect a refund for this, but once we explained our situation with pictures they were happy to send our money back to us and got back to us in a timely manner. Thanks to Laura for passing this info on to the quality department - hopefully nobody else has the same issue as us. But even if they did they're in good hands with this customer service department.

Order two items of furniture and one arrived damaged by delivery company. Bison Office replaced the piece. Customer service was excellent and all handled by email. I don't fill surveys out often--you can depend on Bison Office and I highly recommend the company and the people who work for them.

I ordered a large heavy cabinet from BisonOffice, unfortunately it arrived with some shipping damage. BisonOffice customer service was quick to help and sent a replacement order which arrived in perfect condition. As more companies tent to ignore customer service, it was nice to work with a company that takes care of you.

I do not normally go out to review companies unless I feel strongly about it (in a good or bad way). Unfortunately, this is a bad one.

I ordered something on Amazon (a cork board for my daughter), and they sent me a picture frame! I went to contact them through amazon only to look at their reviews, and found out that this is something they have done in the past as well, then would not offer refunds according to those reviews.

I would be very careful when working with this company. This is not one I will go back to, and will now make sure I check reseller reviews before purchasing anything on Amazon.