BisonOffice

Customer service handled shipper-caused damage to my item and had a replacement sent out within a few short days. No headaches or delays just great service!

In 2016 I purchased a small CD player from Bison through Amazon, who have always had an excellent 30 day return policy. When I received the CD, I didn't know how to run it so, since my husband was out of town it was a few days before he tried it. It was TOTALLY DEFECTIVE! I was shocked to find out it must be returned within 7 days of delivery, a policy NO ONE EVER HAD. I was certain Amazon would correct it but NO. I was SOL. I attempted to write a review which was completely honest but Amazon refused to accept and print it. Apparently they only will accept sweet, kind positive reviews. I am still steaming about the defective player and the defective, corrupt company which sells crap and won't take responsibility for it.

Purchased a beautiful glass table from Bison Office (through Amazon) and a year later it spontaneous EXPLODED. I was in the room when it happened and all at once the table burst into a million tiny shards of glass. The max weight that was ever applied to it was a small stack of magazines. It took me 4 hours to clean up and over a month later I'm still finding glass in my living room (glass was found 13 feet from the table).

After 33 emails back and forth, and relentless phone calls, they finally agreed to a replacement and a $400 refund. I had to fight them at ever turn to compensate me for this nightmare of a scenario. They refused assembly so when the replacement arrived, the 198lb table was on a pallet and I had to try to get it inside my row home alone, while it was raining. I just opened it and it came with NO table legs, NO hardware, NO instructions. I already paid the $200 to have a junk truck pickup what was left of my last table so now I just have a tabletop sitting on the floor of my living room. In total, I would say this issue has cost me 15-20 hours of my time and it's still not over.

They do not deserve your business!

I ordered a table that was too big, i wanted to return this one and get a smaller one. A 700 dollar table is costing me OVER 400 dollars to return because of restocking fee and shipping. This is the WORST company I've EVER dealt with! Please DO NOT order from them.

Have ordered 1000's of items & dozens of rugs from Amazon. This was unfortunately fulfilled by Bison Office. NEVER, EVER had a worse experience.
My grandson tripped on edge of rug & feel & hit his head, immediately packaged rug for return but Laura from Bison Office refused return unless I could prove the rug caused the fall! WHAT? I DON'T WANT THIS RUG & THEY ARE REFUSING TO RETURN THIS $500 rug!

I am very happy with my Murphy bed, including the delivery and service from Bison Office. I needed extra parts and BO was easy to contact, responsive and friendly. The parts were delivered quickly.

This company is a NIGHTMARE!
Do not use this company! Please listen to me. I'm trying to save you your money!
They misrepresent products, send lesser knock off products rather than what is described and photographed. THEN, if you need to return because it's WRONG, they say YOU MUST PAY RETURN SHIPPING and a restock fee! THEY sent a lesser quality, Wrong item, and expected ME to pay $800 for return! My chairs cost me almost $700.
They WILL NOT budge once they get your money. Please people, go to BBB and read these complaints. They are all VERY SIMILAR to what happened to me! I'm stuck with these chairs that cost alot for me- I can't use them. They're CHEAPLY MADE - not iron like described- NOT at all an antique gold, and you can clearly see the curved bars on the chairs I received. The chairs advertised do not have bars.

I wouldn't buy heavy furniture from them. You may end up regretting it. They are reselling from China and the turn around time, replacement process for damage items is a lot of work and you may feel it isn't worth it. It wasn't worth it for me. If you receive an item damaged, you have to submit photo's immediately and if it's a specific part they will try to send you the replacement part. That means that bison will then contact the manufacturer and or vendor and try to figure out which part it is. When you have heavy items coming from over seas, the probability of receiving the item damaged is very likely. Then add into UPS and the carriers with all that happens with them. They also have a restocking fee at least on Amazon and you may end up having to pay for return shipping which is a high cost for large bulky heavy items. Good luck but you have been warned.

Bison office rep, ur a f in liar. Bison office doesn't have their own products u guys are re sellers/drop shippers. Just like an amazon, eBay, Macy's etc. a lot of ur sh t comes from China. All item I received were from China. Stop ur lies fake news.

And no, you have a great day!

Ordered a desk and then a few days later canceled! Said they didn't actually have it in stock after all. I got a shady vibe from them. Don't depend on actually receiving your order.

I was surprised when the double bunk I ordered arived earlier than I expected. You guys are professionals. Your customer service is supper. It's a 5 star from me,
Am in with you, thks.

I highly appreciate to this company, with very quick and responsibility replaced our damaged items and, we are very thankful to the Bison Office team.

My dresser arrived cracked and their customer service responded immediately and gave me options to resolve the issue. It was an easy resolution and I am very happy with their customer service.

A mirror we ordered for our daughter's room was damaged in transit, but Evelin quickly ensured a replacement was on its way. Super speedy response & a pleasure to work with!

Came across this site after searching for a Techni Sport gaming chair. I searched around for reviews and at first was a little hesitant because they had some mixed reviews but noticed a lot of the complaints were from the past. So I decided to take a chance and buy from them. I will say, read all their info they have on their site about them and terms and conditions. Yes they have not so great return policy but that's if you have to cross that bridge. I bought the chair and it arrived very fast, I'd say within 5 days of purchase. Upon receiving my chair I found that one piece of the chair was broken. Outside the box it had paperwork from the company that made it that said contact them first if anything is wrong. So I took pictures and emailed the chair company. They answered back and said that they would ship me out a replacement part. Now I also contacted BisonOffice and told them what happened and sent them pictures as well. Since I contacted the manufacturer of the chair first Bison said to just keep them updated on the issue.
After all is said and done, I received my replacement part and put the chair together. It is in great condition! And I can't say nothing bad about my buying experience with BisonOffice. I think they are a middleman kind of business. So I suggest when you receive your product that you video record the box opening process just to cover all you bases. I took video and pictures just to be safe and it came in handy with my warranty process through the company. Give this company a chance! They didn't disappoint me at all.

I am super happy with your service and BisonOffice.
It was very easy to order and to receive the item and even though I had an issue. It was quickly resolved.

I reached out to company because a piece broke. They were so quick and helpful! They got me a replacement part immediately!

Ordered a small dinette set to fit in our office breakroom, sizes and description are what was advertised. Very happy with the quick shipping and service. Would use this company again.

For a very long time, I have been shopping for a swivel chair with a built-in footrest. This chair ticked all my boxes and it was offered by Bison Office at the best price I could find anywhere. And shipping was free.

My chair shipped quickly along with an email link to track it's journey to my front door.

When I unpacked my new chair from the box I found that the swivel mechanism attached to the chair base had a broken spacer that caused the base to be unstable and the chair to be unable to swivel. Disappointed, I immediately emailed the supplier to request assistance and sent pictures showing the intact (undamaged) shipping box along with a picture showing the broken swivel attachment. It was obvious to me that the part was broken off before the chair was packed for shipment by the manufacturer because I found only two of the three broken pieces in the shipping box.

Bison customer service responded to my email promptly on the next business day and a replacement chair base with a properly attached swivel mechanism was received within a few days.

Replacing the base was extremely easy (6 hex bolts) and I now have the swivel chair of my dreams. I really love this chair and the interaction with the Bison Office company to get the issue resolved could not have been easier.

I would buy this chair again and without hesitation, I would buy from Bison Office again. I plan to look around to see what other furniture they have that I might need.

Nel in Lostine, Oregon

I received a dresser from this company. It was not manufactured correctly and therefore could not be assembled correctly. I have been conversing with their call center for over 2 weeks. They refuse to refund the defective product. Terrible product and terrible customer service. I am extremely frustrated, disappointed, and annoyed. I feel that I have been scammed. *****WARNING - I BOUGHT THIS PRODUCT FROM WALMART.COM BUT IT ACTUALLY CAME FROM BISON***

I've ordered some furniture from these guys and had a great experience from the order time all the way till it arrived and after. Buy with confidence. Here is the Order #: ******* as a proof.

The item I ordered came in damaged. The people were so attentive and professional. It was a pleasure to deal with them and I would not hesitate to order from them again

I ordered a cabinet, but there were two flaws on one cabinet door when the item arrived. Immediately contacting Bison Office Customer Service, and within 20min had a reply and shortly after that some additional follow-up. That was followed by great communication until the replacement part was shipped. -- There was shipping damage to that box, and when I again, quickly contacted Bison Office Customer Service, the response time was very short. Both Evelin and Camila, the two customer service reps who replied to me, were terrific. -- Every company should have such great customer service.

Regarding the cabinet I ordered (Concepts in Wood Multi-use Storage Cabinet, 4 Shelves, Dry Oak Finish), now that I have the good replacement part and it is all assembled, I am very happy with how solid and nice it is and looks. This cabinet was purchased to replace an old, more cheaply made one that had started to fail and was nearly the same height and width, as well as being an oak finish -- and it's mostly solid wood parts. -- Do wish quality control on some parts was perhaps a little better so a replacement part would not have been needed.

Would also suggest the Bison Office consider adding magnetic catches to this cabinet to help keep the doors closed... I removed the set from my old cabinet and have added them to this one... using carpet tape so they could be removed without any damage to the cabinet. Much better,

Absolutely great company to order from. The order arrived quickly, customer service was
A pleasure to deal with. Their price was very comparable! Thank You