• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user bienvenidoa2
Florida
1 review
1 helpful vote
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December 30th, 2020
Verified purchase

The chicken sandwich was too salty and not even the dog would eat it. No napkins included with order, which manifests a total lack of concern on the part of the restaurant for proper hygiene. Once I got home, I found that some the items that I paid for were not included. Will never visit BK again, too bad.

Thumbnail of user saraht157
Colorado
2 reviews
3 helpful votes
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December 5th, 2017

Don't eat at Burger King in Canon City CO since employees can be behind counter eating food not washing hands going on national news and keeping their jobs. 2 weeks later you get paper in your ice cream cone. They can't do special orders. This place needs shut down

Thumbnail of user kimberlyp167
Texas
1 review
0 helpful votes
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August 30th, 2019

This company is a joke, my debit information was stolen through there drive thru, the employee got $300. They wont return any phone calls or emails. I will never dine with this horrible company. Be careful they don't steal your info.

Thumbnail of user jhagan821
Pennsylvania
1 review
0 helpful votes
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March 21st, 2024

They got my order wrong not once but twice just I wold not go back they are mean so mean tok 7 minis

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Thumbnail of user tomt1025
Florida
1 review
1 helpful vote
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October 27th, 2022

I broke down while approaching a Burger king restaurant quickly turned into the parking lot. I did not know but my car had caught fire. I ran into the restaurant said car on fire they quickly gave me an extinguisher and saved my car. Yon won my gratitude and I brought donuts to thank them and visit about 3 time a week on the way to work. Damage to car was under 1,000 dollars and 40,000 to replace Thank you! And the food is good as well.

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Thumbnail of user deloriss20
Illinois
1 review
0 helpful votes
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April 29th, 2022

I have ordered from various Burger Kings in the past. It's a quick, usually satisfying meal. However, the one located at Bell School Rd. And E. State St. In Rockford, IL frequently does something wrong with my order. This is the one located closest to where I live. This time I ordered the 8 pc. Chicken nugget and fries using a coupon which was to cost $3.00 and include 2 sauce cups. I went to the drive thru and ordered. When I got home, there were NO sauce cups. Very disappointing!. I also was NOT given a receipt so can't post it!

Thumbnail of user raynes15
New York
1 review
0 helpful votes
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November 23rd, 2023

Will ask for your order and leave the store half way through. So I get it it's Thanksgiving, everyone wanted to go home and be with their families. So why not put up a sign with the time you close? Why not tell me as I'm half way through my order, I'm sorry we are closed now? Nope. She helped the 2 people ahead of me, than asked for my order. So she isn't responding and I say, "Hello Hello." I waited thinking maybe she was the only person there and was helping the 2 in front of me. Finally, I realize there's no way, and drive up to the window to see what is going on. She literally left the store in the middle of me ordering.

Service
Quality
Thumbnail of user smithr86
Pakistan
2 reviews
0 helpful votes
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October 22nd, 2023

I am thoroughly impressed with bk.com. Their range of products is top-notch, and the service provided was nothing short of exceptional. The website's user-friendly interface made my shopping experience a breeze. I highly recommend it to anyone looking for quality products and excellent service.

Tip for consumers:
outstanding service

Products used:
writing project

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Thumbnail of user pat.manski007
New Jersey
1 review
1 helpful vote
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November 28th, 2023

What is hard to read about NO KETCHUP? It's on the receipt. It's on the wrapper of the burger. My daughter gets home, guess what, ketchup all over it. This generation of kids, I feel sorry for. They just don't give a darn.

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Thumbnail of user ameliae63
Ukraine
2 reviews
0 helpful votes
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June 13th, 2022

I visit this place regularly and am more than satisfied, always friendly staff, tasty burgers. Often I order over the phone, and what's remarkable, the administrator calls me by my name, it's very nice.

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Thumbnail of user francoise7
Virginia
1 review
0 helpful votes
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July 11th, 2021

Associates on the microphone taking order was rude and impolite letting me wait after 8 cars before letting me know that i have to get cash to order. When such a thing happen, you should put a sign warning customers that you only accept casement, even if its hand writing. I asked for a small coke and he said is $2 ish, I replied that I am not taking it, and your impolite associate answer me that they don't give anything for free at burger King. I think it's disrespectful, I am a weekly customer, I'm gonna stop ordering from you and will share my experience on the web because such a behavior can't be tolerate. You should not hired such people, they will. Help your business going down. And he didn't give me a receipt because I didn't wanna buy the coke.

Tip for consumers:
Make sure you order online instead of on site.

Products used:
Burger
French fries
Chicken nuggets
Sodas
Milkshakes
Etc...

Thumbnail of user jennifera825
India
4 reviews
0 helpful votes
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December 4th, 2020

Burger King makes my family come together, starting with their amazing Vegan option for my older brother down to their ultra full of bacon cheeseburger for my personal enjoyment, and satisfying nuggets for the children in the family, when taking grandma to her doctors check up appointment, we love the coupons we get sent home and use them on family urgent fast trips. Burger King was a part of my family's culture as we grew older. Since the beginning of migration from different nations, Burger King has offered our loved ones precious family moments.

Thumbnail of user annet266
Virginia
2 reviews
2 helpful votes
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October 26th, 2021

I know it's good to hire teens because they have responsibility but, All they do is talk they get my orders wrong, and even on the simplest things. They gave me vegetables in my burger and I didn't even ask for it And one time they forgot about my sister's order. Do you even train them to do it right the first time because I'm not going to spend my money somewhere that does everything wrong

Thumbnail of user peterw1522
Canada
1 review
0 helpful votes
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August 16th, 2022

3 people were sleeping in the booths there during lunch hour, none of the workers seemed to care at all. I contacted corporate who were quite useless overall but said a manager from the store would reply. This is the reply I was sent:

"i am so sorry to hear about the inconvenience that you have to deal with during your last visit to our store. Thanks for bringing this to my attention will discuss with our team so that this kind of situation will be avoided in future.
Thanks"

My dog easily could have written a better reply. What a joke. That is one of the poorest written emails I have ever seen in my life.

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Thumbnail of user mandieh9
Texas
1 review
1 helpful vote
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October 9th, 2021

I don't know who is in charge of this fast food place but it is horrible. Took 15 minutes to even get to order and then another 15 to wait on the food. This is a fast food place not a 5 star restaurant. There is no reason for this long wait except laziness. Everyone "working" inside is just standing around. If you don't want to work just go home. Quit wasting everyone's time because you are too lazy to move a little faster and do your job to the best of your ability. I'm not sure how they are still open.

Thumbnail of user ninab335
Georgia
1 review
1 helpful vote
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March 29th, 2022

I was wanting to acknowledge that employee Pat was awesome with his customer service and kindness. He made sure that all our needs were what we suggested and everything was correct. Pat would be a great manager and can definitely become a general manager in the near future.
The store was 6038 Memorial Drive Stone mountain GA.
My name is Nina Brock and I was Very pleased

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Thumbnail of user josep936
California
1 review
1 helpful vote
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November 16th, 2022

I went to Burger King I order a mix match of two burgers for seven dollars.very expensive for being so small.I ordered large combo king size and the burgers was so small like happy meal burgers for little boys.the branch in montebello on Beverly blvd really sucks and they always make errors with your food.after years of eating here I decided to stop eating here and start eating at Carl's Jr instead.

Thumbnail of user jamesw5557
Texas
1 review
1 helpful vote
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April 4th, 2023

Don't stop here because you will wait for such a longtime to either get your order wrong or lose it and it's not their fault. I had to skip lunch due to no experience employees at this establishment. Which this is not my first rodeo with this location but I thought I continue with this location but today was the last visit here.

Tip for consumers:
employees need to be retrain and reeducate on how to provide service to the company business which is not the employees losing money but the business.

Products used:
online service but the cashier it's not her problem.

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Thumbnail of user roberte2158
Washington
1 review
2 helpful votes
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June 2nd, 2023

My wife bought me a bk fish sandwich and again it was not fit for a pig to eat this is the second time in several weeks I have gotten inedible fish sandwich from the rt 193 Kingsville ohio restaurant ******* the service is shoddy the staff rude and incompetent they throw the sandwiches together a real mess and the fish sandwich was over cooked and hard to bite as well as cold. Second shift needs replacing and a competent staff put in the manager is absent and derelict of duty never there and doesn't return phone calls. I'll be waiting for a refund and you can have the fish sandwich back

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Thumbnail of user josephb380
Seychelles
4 reviews
0 helpful votes
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April 1st, 2019

Okay so the burger are good but they don't live up to the hype.The size is decent and both my partner and I enjoyed it... The only thing that we didn't like the place is not very clean even staff member are busy in phone, so lazy service...

Thumbnail of user kamiliaa
Florida
3 reviews
1 helpful vote
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May 14th, 2019

Searching for a good burger spot & came across this one. Compared the prices to holy chuck, top gun & burgers priest. We ordered the atomic burger (recommended if you love cheese) & captain jerk. Let me tell you. Best burger we've ever had & for the price too? Amazing. Will definitely come back!

Thumbnail of user wilsonr94
Pakistan
2 reviews
0 helpful votes
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October 8th, 2023

I recently visited the https://www.bk.com/ website, and I must say, I was thoroughly impressed! The user-friendly interface made it a breeze to browse through the menu and place my order. The variety of mouthwatering options and convenient online ordering process exceeded my expectations. Plus, the website's responsive design ensured a smooth experience on both desktop and mobile. Kudos to Burger King for a fantastic online ordering platform!

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Thumbnail of user rockysgirl2013
Kentucky
1 review
1 helpful vote
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September 30th, 2023

We went to the mahoning ave Burger King in warren the flies are outrageous. It smells like nothing but week old garbage. The sandwiches were wrong she argued with my 9 year old son that she didn't ring it up wrong. Play room closed no repairs made worst experience of our lives. Almost $50 in food thrown away.

Tip for consumers:
It should be closed down

Products used:
None

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Value
Quality
Thumbnail of user sr603
Spain
1 review
2 helpful votes
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October 19th, 2022

I'm vegan and I bought some vegan items - not for the first time with BK, but when I got home and tucked in - I noticed it was not the vegan chicken but real chicken. It had the distinct chicken smell and texture and was clearly not a substitute.
When I contacted them - not only did they not compensate me for breaking my years of non-meat eating (I took a bite before realising), they didn't apologise or even offer me a refund for the food that I had to throw away. I was quite shocked only to receive a general 'thank you for contacting us, we'll look into it' - and nothing more.

I have never been to a BK since and will never go again - they should be ashamed of theirselves.

Thumbnail of user s28320299
Massachusetts
29 reviews
273 helpful votes
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March 21st, 2023

The impossible whopper at burger king is great and the fries are definitely above average for a fast food restaurant. The customer service was great as well as the prices. Of course the bathrooms are disgusting (like any fast food place), but it doesn't remove the fact that the food is of great quality and the staff are friendly. For those who gave 1 or 2 stars, maybe try a different location and maybe it will be better in terms of food and service.

Tip for consumers:
Try it out, and for those who gave a low review try a new location

Service
Quality

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