• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user phastava
Italy
1 review
1 helpful vote
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July 16th, 2023

They forgot most of our order and we waited forever for our order it was loud don't go please Mac Donald's is better!

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Thumbnail of user cameronj94
Austria
1 review
0 helpful votes
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April 30th, 2022

Good Service with polite and efficient workers. My burgers were out on time and the people there haltet me work out technical difficulties

Thumbnail of user lavernr6
Texas
1 review
0 helpful votes
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November 4th, 2021

Quit postings stuff you don't have in all store's. And the service is slow and bad. This place has went down so bad.

Thumbnail of user jnd86080
New Mexico
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Outstanding service. They get my order correct every time. They make sure I know I can get a free item if I submit a review and they take care of me!

Thumbnail of user edvardh1
Canada
1 review
0 helpful votes
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July 29th, 2019

I'm a student and I like to eat caloric and fast food. I can't imagine my life without burgers from Burger King!

Thumbnail of user joem2612
Texas
1 review
0 helpful votes
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August 19th, 2022

One morman I woke up at night in the morning to get my annual nuggets daily from wendys, but my dog ate my cat so I had to get a dog which gets my other dog so now I steal a cat and can't buy the daily burger. That I buy on Sunday. Iwent to mdonalds instead and ate the wenddys that I couldn't buy at night so I had to. I m eating the burger for whatachicken that i luv, gay pride, #kayne2024 emofriendly wouldn't buy again

Thumbnail of user janem1282
California
1 review
0 helpful votes
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August 10th, 2022

Bad communication, bad service and customers rude And got ants this service was so bad sauce is 20 cent and the sweet and sour taste like perfume

Thumbnail of user non1130
Pennsylvania
1 review
0 helpful votes
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November 16th, 2023

The food was good but the wait was terrible and there was terrible customer service when we got there they didn't even have or our order right

Service
Value
Quality
Thumbnail of user krogerk
Kentucky
1 review
0 helpful votes
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June 21st, 2022

You guys need to do a better job of taking care of your long time good and hard-working never missed a day of work loyal employees.

Thumbnail of user tammyb1300
Michigan
1 review
1 helpful vote
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February 9th, 2023
Verified purchase

Friendly people and great food. Harrison Burger King is the best in michigan.my go to bk. Love it here

Service
Value
Quality
Thumbnail of user merilync6
Tennessee
1 review
1 helpful vote
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February 9th, 2023
Verified purchase

The burger was literally cold. The meat wasn't cooked. Very dissatisfied. Never had an issue with this burger king until today.

Thumbnail of user michaelw5060
Texas
1 review
0 helpful votes
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July 24th, 2022

Way better costumer service now. Everyone is friendly.
The food is hot and ready for... i highly recomed coming here.

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Thumbnail of user peppert7
Kansas
1 review
0 helpful votes
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February 25th, 2022

I ordered a small whopper Jr combo. It was over $9 and the burger was a 1/3 of the size than it used to be. I'll never go back.

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Thumbnail of user ianp301
Florida
3 reviews
0 helpful votes
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November 13th, 2022

The french fries I'm so glad I'm not gonna get all my gosh put the kids meal with those toys they're so fun to play with that's a wrap

Service
Thumbnail of user debc563
New York
1 review
1 helpful vote
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June 5th, 2023

I ordered 2 bacon cheeseburger jr. Meals. I only got one drink and one French fry! Unbelievable! I live too far away to go back!

Tip for consumers:
Rude cashier!!

Products used:
2 bacon cheeseburger jr. meals. That I didn’t get one of the drinks and one of the fries!!

Service
Value
Quality
Thumbnail of user hopes108
Florida
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

I drove thru the BK by DeSoto mall and ask at the drive thru if they still had their Double whoppers 2 for $6. And they employee responded YES. So I ordered 2whoppers with cheese. Now I realize there is an up charge for cheese but at no time did anyone mention the double whoppers we're NOT on special. I I pay for what I expected to be whoppers with cheese only to find out I was given 2single cheese burgers. So I drove all the way back and went inside and explained that to the manager who told me the Double whoppers have NEVER been on special 2 for anything at any of the BKs in Manatee or Sarasota. I explained I had gotten them before and she asked me where because again they have NEVER been on special. But I have gotten them at that location with in the last month and also at the Palmetto location. Which she basically called me a liar. She could have said "that I was fortunate and that would have been an error on that stores part." But she chose to be adamant about her position. The only near apology I got was that she was sorry that I misunderstood her employee. For a restaurant that sells "whoppers" how can they mix up whopper and cheese burger (and not even a double cheese burger). The lack of courtesy is unprofessional What ever happened to the customer is always right. Or at least since it WAS a mistake on their part at least offer to wave the up charge and make whoppers. But no nothing was offered. So for a measly $1.20. They lost a customer. Oh and when I did finally eat the cheese burger, it didn't taste good

Tip for consumers:
When before you hand over your card for payment have them repeat your order. They are supposed to do that every time but they didn’t I should have caught that.

Products used:
Cheeseburger.

Thumbnail of user theodorag4
North Dakota
1 review
0 helpful votes
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December 14th, 2021

Just had the worst service in my life. I read on here that the Burger King up by williquors, l was closed on and off due to staff shortage, so I drove to Mandan Burger King instead. They had order board in lane 1 broken so I was in the 2nd lane to order. The order taker asked me to wait to order and I said sure. I turned my truck off and waited 20 minutes, understanding worker shortages but when 2 other vehicles in lane one (the broken board lane) got their orders taken I said "hello" to the board with no response. I drove around and saw the 2 vehicles get their food and leave. I got to the window and the girl who told me to wait asked me to drive around again to the ordering board. I said no that I had waited the 20 minutes for nothing and wasn't going to do that again. She said "oh dang" like she realized that she forgot about us. She got the manager to come to the window, where I proceeded to explain myself again and she was like "so what do you want me to do about it " I asked for a coupon and that I was going to go to the Bismarck one to buy my food. She said " I don't have coupons ", and said she would comp me a free meal. I explained I come from a family of fast food workers, during high school, and when you complain they will mess with your food. She jumped down my throat saying that they don't do that. I decided to leave but explain to her to make sure it didn't happen to another person as I was patient in waiting with the compassion of the shortage of staffing. She was rude and slammed the window and the original girl was behind her yelling something I couldn't hear.

Service
Quality
Thumbnail of user anahofail
Florida
1 review
1 helpful vote
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May 26th, 2023

I bought rings and they where really over cook and soggy it has no flavor and the zesty Sauce is soo weird and gross

Thumbnail of user mickw40
GB
1 review
0 helpful votes
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April 27th, 2022

Lovely burger chi Jen burger is to die for
Delivered on time perfect pisses all over macdonalds spot on

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Thumbnail of user fredw467
Ohio
1 review
0 helpful votes
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June 16th, 2023

I love this place, clean fast and friendly! The employees were correct hot and fresh. I appreciate it.

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Value
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Thumbnail of user kevinb1939
Florida
2 reviews
10 helpful votes
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September 18th, 2023

I stopped by the Burger King at
3190 Taylor Rd, Montgomery, AL *******
This morning to buy some breakfast and they had a sign that said the drive thru wasn't working and you had to come in.

I pulled up to the window and asked the guy can I speak with the manager because I couldn't get out and go in because I had my baby in the car, so the manager came to the window and said yes that's fine just give her a minute so I said that's fine and thank you.

5 to 10 minutes later i see her send the guy to the window to come and tell me if I'm not gonna come in then I need to pull out of the driv thru, so I'm like huh?
I told the guy she told me she would take my order, he just said she said tell you if you're not coming in then I need to move out of the drive thru and then he shut the window and they basically ignored the fact that I was even there!

I kinda felt like if she didn't want to take my order then she could've just said that and I could've went somewhere else to buy instead of them being rude and disrespectful.

The manager was a older white woman with glasses and was very unprofessional, I just won't waste time ever going to Burger King again and I'll just spend my money elsewhere

Products used:
McDonald’s

Service
Thumbnail of user chrisw2313
New York
1 review
1 helpful vote
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October 21st, 2022

Sandwich isn't spicy at all. Don't recommend getting this if you think it's spicy. It's not. I guess this a 1 star

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Value
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Thumbnail of user michaele2019
Canada
1 review
1 helpful vote
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December 3rd, 2022

Seldom eat at Burger King, but when I ordered a Whopper burger on its own, it was over $8.
Rediculous and will stick to McDonalds.

Thumbnail of user patrickg344
Texas
18 reviews
40 helpful votes
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July 23rd, 2020

The quality is no longer good and neither does it test and it seems as if it is heating in water and not roasted over charcoal. Not even worth 1 star

Thumbnail of user lorik688
Washington
1 review
0 helpful votes
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August 19th, 2022

I just got the 2 for 7 at burger King. I got 2 small burgers, 3 bites and your done.
Did not waist your money!

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