• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user doch99
Kentucky
1 review
0 helpful votes
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January 11th, 2023

Just had lunch at the Pelham, AL BK and the only way I can describe the restaurant is just plain nasty. The floor was sticky, the trash receptacles were gross, the tables were not cleaned, the seat covers were cracked, he restroom was the worst. No hand towels in the restroom, hand sanitizer near the entry was empty (not just empty, not even the mechanism!). The staff was typically unfriendly and rude. Don't know why we didn't go to Chick-fil-A

Thumbnail of user cokat
Oregon
4 reviews
0 helpful votes
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November 18th, 2022

So i went there on thursday to get myself the whopper like in the add with some chicken fries the line was to $#*!ing long 2 customers? Are youj crazy well i got to the cahier and oprddered i ate and good! 2/;01

Tip for consumers:
naufh

Products used:
the chiken fry

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Value
Shipping
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Thumbnail of user scotto11
Canada
9 reviews
23 helpful votes
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May 23rd, 2021

Ok boys and girls. Strap yourselves in for another review. Today my wife and I went to the Burger King inside Square One shopping mall in Mississauga Canada. We wanted a bacon cheeseburger combo from the King Deals menu. No problem, right? WRONG! The idiot server told me I could have it because IT WASN'T ON THE MENU when it actually was. We pointed it out to her three times but she still wouldn't get it through her thick skull. We got mad and left. We went to Big Smoke Gourmet Burgers instead and we got what we wanted there. No argument. No "IT'S NOT ON THE MENU". I swear some people leave their brains at home before they go to work.

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Thumbnail of user jamesv805
Washington
1 review
0 helpful votes
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August 29th, 2021

Why can't I choose zero stars? Ordered on bk.com and was told 30 minutes until delivery. 75 minutes later Doordash driver calls me to say they didn't have anything on my order. So much for dinner.

Thumbnail of user janets1875
GB
1 review
1 helpful vote
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May 10th, 2022

The chips were inedible.
They are taking large amounts of money off the public in return for very stale and impossible to eat food even when at ones hungriest.
Is there any way of getting money back?

Products used:
Stale chips,taste a couple of days old,that bad.Not edible cold

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Thumbnail of user markh4264
Pennsylvania
1 review
0 helpful votes
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January 22nd, 2023

Where's the Chicken?
I cut open the chicken served in my sandwich and although I know that it's reprocessed, I really couldn't identify the chicken from the filler. The sandwich was lousy tasting and I probably wouldn't order it again, unless they bring the chicken back. Otherwise it's KFC for chicken and BK's for burgers.

Service
Value
Quality
Thumbnail of user junes269
Washington
1 review
1 helpful vote
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December 6th, 2020

Hi i recently was in for dinner at burger king. I was so surprised at the speed and accuracy and awesomeness of this manager. I beleive her name is sandy i have been in on a regular basis for awhile because they are affordable. The only time i get my food the best amd the fastest is when she is working she can be there with only one person rockin the the drive thru and front counter by herself because they are always short staffed but my food is so fresh and never missing not one thing its amazing. So now when i go in im asking where is sandy? She didnt quit did she? Its just not the same unless shes there what a lovely person. Always hard at work even with no help she is great and always pushing to be on top of things man whoever hired her they need to recognize her. Let the owners know i dont ever receive my food accurately unless she is the one bagging it love love this worker please recognize this. Thank u for ur time and we will be in to see her again anytime shes there.

Thumbnail of user svitlanas6
Ukraine
9 reviews
16 helpful votes
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July 28th, 2020

I adore Whopper and vegan burgers they make! Unfortunately, I don't have Burger King in my country but each time I am near it I just can't help myself from eating there. Marvellous!

Thumbnail of user kareni759
New York
1 review
2 helpful votes
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November 5th, 2022

It was a very sad day and I was hungry my dad drove to the carline for what I should call booger king I ordered a burger a cheeseburger crispy and smooth but instead when I opened my burger at home the cheese was gone I ordered a burger with tomatoes lettuce and pickles with no sauce guess what I saw!……,………………a hideous beast with two pickles mustard and no cheese it had meat but crusty musty dusty rusty meat and bread as crusty as someone's toes

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Thumbnail of user jamesj2330
Florida
1 review
1 helpful vote
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November 13th, 2021

The Burger King in spring Hill Florida off of Anderson Snow road is the most worst Burger King I have ever been to they serve old food repeatedly they have you waiting 5 and 10 minutes in the Drive-Thru just to take your order saying they're updating computers and other things you asked him to remake your food because it was old and they give you another set of food that's just as old it's a horrible restaurant they need to be closed down they have a sorry staff that does not do their job and that's in spring Hill Florida off of Anderson Snow road

Quality
Thumbnail of user mrh135
Ohio
3 reviews
5 helpful votes
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October 20th, 2021

After reaching out to BK customer service over the course of the past month, and having those calls reciprocated with the assurance that the escalation will reach district or regional management who will reach out to help resolve the problem, we've yet to receive a call to the number left with them three separate times. There are other places that would like me to spend my money with them. That is what's going to happen. Taking personal time out to contact BK customer no service is a complete waste of time. It's no wonder BK restaurants are closing down at a rate of one every couple of months. BK was my go to however, I am of the notion that I alone am the only one that can provide the solution to the issue I've been attempting to get resolved. I have arrived at that solution. No more BK. That resolve will remove yet another source of cash flow from their bottom line. A little advice, "scrape em off"... you want to save your sanity, then just scrape em off like the charred remains of an over cooked burger on the grill!

Thumbnail of user alanf563
Kentucky
1 review
0 helpful votes
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February 2nd, 2023

Complaint:
Burger King store, 6300 Greenwood Road, Louisville, KY *******
Thursday, 02/02/23
10:00 a.m.

Worst drive through in Louisville, and that's quite a low bar to reach. They never give me a receipt, likely because they don't want me to take the survey. I don't know the name of the nasty person in the drive through (hence another reason they probably don't give me a receipt). But it's the young black girl in the mornings; she always seems like she is angry at the whole world. I know it's hard to get help in bottom-dwelling jobs these days, but you have to do better than this person.

Nobody in the drive through queue before me or behind me, but she barks out "pull around front." So I do. Then she gingerly strolls out the front door and just stares at me until I have to take the food from her grasp. I say thank you. And she says nothing and just gives her angry nasty look again.

Please take these people down the road to Chick-Fil-A and show them what customer service looks like. Hell, you could take this girl down to the other Burger King store a few miles away and teach her some things. It's pathetic.

Tip for consumers:
Don't go to Burger King on Greenwood Road in Louisville, KY.

Products used:
Food

Service
Value
Quality
Thumbnail of user sabb4
Texas
1 review
1 helpful vote
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January 6th, 2023
Verified purchase

925 North Frontage Road
Directions
BROWNSVILLE TX, *******
The customer service rep at the drive-through was extremely rude we didn't get the right food and the food we did get was absolutely horrible granted yes fast food but I have never had that experience at a Burger King

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Thumbnail of user eastonh1
New Jersey
4 reviews
5 helpful votes
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March 6th, 2019

Typical fast fod place. Quality and service of the food is good. I love their mac cheesy paity with cheesy fries and freshly juicy chicken. They recently introduce their orignal receipe chicken tender and its so crispy and delicious.

Thumbnail of user laurab3058
Florida
1 review
0 helpful votes
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March 27th, 2022
Verified purchase

My partner and I just came through the Burger King by Tyrone Mall in St. Petersburg, Florida #83. Worst fast food experience we have ever had. It began first with no greeting at all…she said 'go ahead'. There was no welcome to Burger King, go ahead with your order when you are ready…it was just 'go ahead'. Gave the first order and she kept talking over my partner who was trying to give the order. Kept saying 'is that it' several times and not listening. We felt rushed and ended up not ordering everything we wanted to order. Came up to the window, again, no greeting. When the order was passed through, the person handing the bag over rolled her eyes, and pursed her lips and turned her head before the bag was taken by us and then she closed the window quickly. This made us feel like we were an imposition to them. I tried to go to the BK website but there was no survey code given on the receipt so no luck there as well. The problem was not with the order but with the rude service. Lasting impression, we have no desire to go back to that location.

Tip for consumers:
Not sure.

Products used:
All

Service
Value
Quality
Thumbnail of user dianeb1935
Arkansas
1 review
0 helpful votes
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November 23rd, 2021

Visited Burger King on 8th Street in Rogers Arkansas on Tuesday Nov. 23rd 2021. Couldn't go in the dining room and eat even though the website said DINE IN. The guy at the window wasn't the friendliest. I asked for sauce and received 2 packets of catsup ( and there were two of us with fries) and there were NO straws given to us for our drinks! Service was lacking! I looked inside my bacon cheeseburger and the bacon was just thrown on the bun. I gave you 2 stars because the food tasted pretty good. SLOW DOWN and get things right!

Thumbnail of user donnat1773
Florida
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

I've eaten at this restaurant many times. Their employees are always very courteous. The dining area is kept very clean. Also, the coffee is delicious.
Thank you.

Thumbnail of user valriel4
Arizona
1 review
0 helpful votes
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November 26th, 2021

At or about 8:30pm today, My son and I went to the drive thru at Burger King…the intersection of Greenway and Reems Rd, Surprize, Arizona

I made an order to include cheese tots. There were no response regarding the tots, only the other items I ordered; hence I re ordered. She shouted at me in a loud angry voice. Therefore I asked her why she shouted and told her she isn't nice. When I arrived at the window, she opened it and said, ‘I am the manager here, and I won't be serving you, because you said, I am not nice.'

I responded by saying, ‘that' the reason, I am the only one in the line. No one comes to this Burger King.'

I have never gone to a Burger King, where the service was so poor. It was my first time at this location, and the last.

This manager NEEDS customer service training, as she was also there quarreling for an extended period of time.

I am really disappointed in this person, who should be setting example for the employees, she supervises

Thumbnail of user mattl442
GB
1 review
0 helpful votes
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February 14th, 2022

M6 burgerking if best part of £9 for a LG meal
What a joke. Burger sizes fit for a child... of 6
Never again good job there a Greg's
They use to be better then the slop they serve MD
BUT NOW THEY ARE AS BAD

Thumbnail of user seanj170
Massachusetts
1 review
0 helpful votes
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November 12th, 2021

I don't know what happened to your restaurants but every bk I go to they all suck it all the same the food is cold and hard like a rock and the employees there are the most miserable people ever in this world there's 3 different bk around me and they suck Can you please fix this problem ASAP

Thumbnail of user joser486
Pennsylvania
4 reviews
6 helpful votes
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September 19th, 2023
Verified purchase

I went to there 2687 MacArthur Rd Whitehall, Pennsylvania ******* at 1145 am on 9-19-23 location I placed a mobile order I went in, asked, for my order manager started yelling and degrading me because evidently they did not have my order even though I showed them receipt she stated there's nothing that she can do as she continues to yell at me started walking away, and I asked for her name she told me none of my damn business as she laughed in front of customers and employees. I took a picture of her and she hid so I couldn't take anymore.

Tip for consumers:
Managers like that, should either go for retraining, or be let go

Products used:
None walked out

Service
Value
Quality
Thumbnail of user robint303
Canada
1 review
1 helpful vote
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July 11th, 2021

On July 9 I ordered inside the restaurant it took 25 minutes to get my food the manager was more interesting on the drive though which was not busy I spoke to the manager she was not interested what I was saying she should be fired

Thumbnail of user trentonw2
Georgia
3 reviews
1 helpful vote
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November 1st, 2017

You guys make some good burgers. Your Whoppers are really delicious. That is whay I gave you 5 Stars. Please dont shut down.Im also coming to Burger King today at like 5:15

Thumbnail of user filonat
Pennsylvania
1 review
0 helpful votes
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January 5th, 2022

It seems evertime I go to the Cressona BK
They get my order wrong. When they decide to open the dining room I always (more times than I would like to say) go in and they take care of my order. BUT when the dining room is closed they expect you go to the back of the drive thru line and wait again so they can redo your order.
This is the last time this Burger King gets my order wrong because I will not go back.

Thumbnail of user shimain308
Washington
1 review
2 helpful votes
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July 11th, 2023

Don't eat out of burger kings in Union County South Carolina a manager serve me food out of the trashcan employees confirmed it and now I try to hide the video that was already told to us by another supervisor that she seen

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