• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user anthonyb1680
Texas
1 review
0 helpful votes
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January 10th, 2022

You guys had the best ranch and have downgraded to absolute trash. Me along with everyone individual with a tongue agrees that the ranch should be reverted back to its glory or at least upgraded from this poor excuse you call ranch.

Thumbnail of user brandyb360
Pennsylvania
1 review
1 helpful vote
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September 30th, 2023

I've been to three different burger kings for this two regular whoopers or chicken sandwich or the chicken fries for $5. And none have it they are all $7.00 now that two whopper meal deal that's advertised as $10. Is $14. They posted this deal in PA and New York western side and it's a lie. It said that all the locations we have within 40 miles have it for the cheaper price but when you get there no it's more money. Don't advertise something and even post these locations on your site as available for the cheaper price if it isn't true. It's false advertising and wrong. Some of us have to drive 30 or 40 miles to get to one because we live so far in the country. Makes you feel like a scam. No it's not going to break the bank but when you only pull enough money out to just go there and can't everything without driving that far again it can real mess up your day.

Thumbnail of user lindam4664
New York
1 review
1 helpful vote
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September 11th, 2022

The Have it Your Way slogan is not applicable concerning this app. I tried to redeem points and couldn't change anything about my Impossible whopper, like no mayo, extra ketchup,...
And explain why I can't use the drive thru when redeeming rewards?

Thumbnail of user johnc2030
New York
3 reviews
0 helpful votes
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March 2nd, 2019

Came here for breakfast well late breakfast as we didn't understand the food menus was easier burgers, great staff were okay couldn't understand us very good.And the bad things is their soft drinks taps are empty, no drink in it. Sad!

Thumbnail of user harryg412
Pakistan
2 reviews
0 helpful votes
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September 26th, 2023

Burger King is a reliable choice for a fast-food fix. Whether you're a long-time fan or a first-timer, you're bound to find something that hits the spot. With its diverse menu, pleasant ambiance, and value for money, Burger King remains a strong contender in the fast-food industry.
Overall, my visit to Burger King was a delightful experience, and I'll definitely be returning for more Whopper goodness!

Service
Value
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Quality
Thumbnail of user tippyc1
Alabama
1 review
0 helpful votes
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September 25th, 2022

Came through the drive they with a coupon code 9092! The sandwich was coke drink flat the only thing that was hot was the fries, however that's not what I came for! The service is awful! Even with them being slow the floor is dirty and nasty after coming in. They are merely sitting around laughing instead of cleaning! I will never come back here. When I brought my food back though I paid with a credit card they wanted a receipt that I couldn't find at the moment. So I will be calling the card company tomorrow to report it! Just GHETTO and filthy and nasty. Full of flies but that reflects on management we know what they do in there spare time and it's not CLEANING!

Thumbnail of user timothyj80
New York
5 reviews
0 helpful votes
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March 10th, 2019

Very tasty and creative burger. Great vibe but I wouldn't advice taking a date here unless you intend for them to see you gallon of sauce down your shirt as most of the burgers are a lot to handle. Service was great. No lettuce buns though.

Thumbnail of user christianel25
Canada
1 review
1 helpful vote
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August 13th, 2022

Had quite the experience. Went there around 9:45pm for dinner. Ordered a whopper meal and spicy chicken nuggets. The staff seemed tired and not very friendly. Finally got our meals, no sauce, salt or ketchup. Went back to the counter to ask for some, i was given what I wanted with an attitude! Now to top it off, the nuggets were stone cold, probably been sitting there for an hour. Last but not least, the staff closed the lights in the restaurant while people were still eating! I guess it was our cue to leave.

Well, in my opinion, BK is the worst fast food.

Thumbnail of user edm633
Florida
1 review
1 helpful vote
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August 1st, 2021

Fourth time in a row they can't seem to get anything right at the drive thru. Order a DBL and a single combo, get two single's, tell them no mayonaise on one of them but you get it, along with cheese that nobody ordered, I drive eight miles only to get upset when I get home and the order isn't correct, not to mention they forget to give you the drinks then after you wait for three minutes they ask what was your order! Burger King #******* is the worst! I'll never go back! Order #569 8/1/21

Thumbnail of user stephaniet1602
Washington
1 review
1 helpful vote
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July 12th, 2023

I will give 2.50 stars for the food and service I received but a minus -5 because they charge $1.11 for a cup of water or ice. This is the Burger King on 47th and Swope Parkway. Even if it were not summer I would feel the same way. It's no wonder Burger Kings are disappearing all over Kansas City Missouri.
When a corporation that serves food starts charging for a cup of water/ice maybe it's time for them to get out of the game.

Products used:
Na

Thumbnail of user georgema1
Florida
1 review
2 helpful votes
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August 22nd, 2021

Burger King can't compete. Today we tried to get breakfast at 6820 N. Orange Blossom Trail, Lockhart, Florida *******. I was there at 10:20 and the three people inside wouldn't answer me over the intercom or when I went to the front door that by the way was closed. Apparently they didn't want to be bothered with a breakfast at that time. I've seen everywhere that they are supposed to be open for breakfast until 11:00 A.M. I drove away.

Products used:
Went to Mcdonalds.

Service
Thumbnail of user ryane60
New Jersey
3 reviews
2 helpful votes
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February 26th, 2019

Family gathering here twice in two months.We all liked the food. Wife and I had different burgers and we both liked them.The homemade potato chips are seasoned well. Service is fast and we never had empty glasses.

Thumbnail of user cindys1615
Arizona
1 review
1 helpful vote
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March 14th, 2023
Verified purchase

Burger king 10th Ave. S. Greatfalls, Mt. ******* rude $#*! front end customer service i have ever in my life seen from this girl with long blond hair. I will never vacate this place again if that rude $#*! girl is working. Awful

Thumbnail of user lucyr191
Illinois
1 review
0 helpful votes
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April 17th, 2022

I went to Burger King with my sister to order a kids meal and onion Rings. The order lady was really nice and the money lady and person who gives the food was super nice. Usually we go and there are messed up staff but this was the most wonderful experience I have ever been and experienced. People should try Burger King in Round Lake beach

Thumbnail of user michaelc7680
Connecticut
1 review
1 helpful vote
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November 28th, 2022

Decided to stop at the BK in Killingly Ct. Today for a quick bite, I thought Mcdonald's was bad. I can not believe what has happened to these places. By far the worst meal I have had in some time, Not sure if it was a hamburger patty or a slice of lunch meat. Want a disgrace. Can't believe they can stay in business offering something like that. Terrible.

Service
Value
Thumbnail of user msellise
Ohio
1 review
1 helpful vote
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August 24th, 2023

Didn't receive all of my order which my order came to 56.00 and then they couldn't be reached by the delivery company but I was offered a dam 10.00 coupon.my grandson can't he a coupon nor my son will not order again

Quality
Thumbnail of user kimc1497
California
1 review
2 helpful votes
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May 5th, 2022

I'm on the road a lot and BK use to be my go to for fast food. However, the past few times I have gotta food from any location it has been horrible. I don't know what happened with the whole operation but it has truly taken a turn for the worst.

Service
Value
Quality
Thumbnail of user wardb48
Texas
1 review
0 helpful votes
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October 9th, 2023

Never get a warm burger anymore, ever, no matter what store. Drive Thru wait times are absolutley horrible and unacceptable. Expect no level of accuracy in getting what you order. Don't bother wasting your time trying to call or issue a complaint with their online customer service because they don't even read your complaint, they write back asking the same questions you already offered in your complaint and they make no effort to rectify the issue, they only make you more upset... Don't waste you time or money at BK. They are in the gutter these days...

Service
Value
Shipping
Returns
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Thumbnail of user chrisb3160
Florida
1 review
1 helpful vote
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August 23rd, 2022

I filled out the customer survey and took time out f my busy day to do so, to get me a free whopper. Then I get told I have to buy the fries and drink. That made me upset that that is in the fine print, Burger King used to be my favorite place to eat. It's went downhill. I will not eat there again. By the way the sandwich that was on the menu DID NOT look nothing like the actual sandwich

Service
Value
Thumbnail of user jmickt
Virginia
1 review
0 helpful votes
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June 24th, 2022

This is very disrespectful to a gentleman that's been working for the organization for over 25 years. I'm surprised by the audacity to do something as such. https://amp.tmz.com/2022/06/23/viral-burger-king-employee-hope-more-goodie-bag/

Tip for consumers:
N/a

Products used:
Not burger king

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Value
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Thumbnail of user kelleyc8
Wisconsin
3 reviews
22 helpful votes
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December 6th, 2021

I bought the Parmesan Chicken Sandwich hoping for a delicious experience. The sauce was barely there, chicken was dry and cheese was hard. It was a big disappointment. Plus no receipt was given. Lead to believe in the bag

Tip for consumers:
Nothing except expecting a delicious sandwich experience but got a dry out chicken, burn hard cheese and lack of marinara sauce

Products used:
Burger King Parmesan Chicken Sandwich

Service
Value
Quality
Thumbnail of user djss1
Indiana
3 reviews
4 helpful votes
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May 23rd, 2022

Burger King has a lot of upside and potential, but will they ever live up to it? They have burgers just as good as Mcdonalds and their fries aren't bad. But with bad service at most locations and very inconsistent product I don't see anything changing. Very Disappointed.

Products used:
Food

Service
Value
Shipping
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Thumbnail of user mcepe0930
Maryland
1 review
0 helpful votes
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January 1st, 2024

Ordered delivery and they never put the sandwiches in my order. Was told by BK that I myself, had to track down the delivery person and have them pick it up and bring it back and then cancel a already delivered order and place a new order, corporate told me they don't do refunds and would just give me a measly $15 coupon on a $ 45 order. Needless to say none of that happened, they lied and stole $45 from me and my kids. We ended up eating Mac and cheese that night. THANK YOU BURGER KING! WILL NEVER ORDER AGAIN FROM THEM!

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Thumbnail of user allenr195
South Carolina
1 review
2 helpful votes
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June 9th, 2022

Burger King policy on drive thru is terrible. They either tell you to pull up or park somewhere and they will bring out your food. My experience is they bring it out without napkins receipt or catchup. I can't prove anything because they didn't give me a receipt probably by design

Products used:
Food

Service
Value
Quality
Thumbnail of user haddassaf
Tennessee
1 review
1 helpful vote
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September 17th, 2022
Verified purchase

I'm a huge BK lover. I made a quick stop@
454 Murfreesboro road Nashville TN ******* to order. The girl on the phone was very rude and unfriendly. A gentleman took over my order and got my order in. I had one car in front me, and I was the last one. My order took over 30 minutes after the car left. I was very patient. Finally brought my 2 sandwiches and 1 medium drink in a very dirty cup with hair all over it. I felt disgusted and just trashed the entire food in their trash can. Very unhappy about it. Here is some pictures to proof it.

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