• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user lauraw2479
Canada
1 review
0 helpful votes
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August 2nd, 2024

Very poor service
Most staff don't speak good English and do not understand what's being said by the customer!
The manager, was very rude and talked in a child like manner, when I asked to speak to the manager!
He as very rude
I asked for 2 # 2's
He asked me if I wanted a # 1
I stated no
He asked me again
We used to be good customers of that location, but won't be going back!
There customer service, sucks

Thumbnail of user jessicab3796
Rhode Island
1 review
0 helpful votes
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July 28th, 2024

I went to the BK in central falls in lonsdale Ave. Worst service ever! Forgot to add something I ordered than had attitude when I went back around the drive through to ask for it. They ask do you have a receipt. Yes Ibhace the receipt! I just came through the drive through. Gives me the burger and it's wrong! Never going back there again! Only got 1 star because I had to put one to post my review!

Thumbnail of user qq2ofus
Washington
1 review
0 helpful votes
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June 2nd, 2024

It seems since covid came to the front in 2020 BURGER KING THINKS AMERICANS ARE STUPID TO SUBSTITUTE THE WHOPPER FOR THE CHILDS WHOPPER WHEN REALLY ALL THEY WANT IS MORE PROFITS... HERE IS YOUR SIGN DIP$#*!S

Tip for consumers:
THEY ARE A RIPOFF SHOULD HAVE WENT TO MCDONALDS AT LEAST THEY DONT HIDE IT

Products used:
kids menu

Service
Value
Shipping
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Thumbnail of user guillermomaripan41
Armenia
31 reviews
1 helpful vote
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May 1st, 2024

Burger King's delivery service offers the convenience of enjoying flame-grilled burgers and other menu items from the comfort of your home. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of food upon delivery can be inconsistent, with some items not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Burger King delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Thumbnail of user kareny982
Florida
1 review
0 helpful votes
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May 1st, 2024

Chicken tender wraps would be better with a whole piece of chicken rather than a half a piece of chicken. Definitely not work $3.00 maybe 1.00

Thumbnail of user tammyg749
Vermont
1 review
0 helpful votes
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March 22nd, 2024

I am very much disappointed with the store in west lebanon nh. We waited 25 minutes for our order and it's cold. Very upset

Thumbnail of user williamr3597
West Virginia
1 review
0 helpful votes
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February 6th, 2024

After going to Burger king for 50 years or more we can no longer afford them. A breakfast that we use to get for $7.00 or $8.00 2 or three times a week is now $12.00 or $14.00. For folks on a fixed income that is out of our budget.

Service
Value
Quality
Thumbnail of user dianam1743
Florida
2 reviews
1 helpful vote
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March 10th, 2024

Went to local bk this morning in response to free food week Was told they no nothing about it Was charged full price for. Both croissant Gulfport Ms hwy 49 location

Thumbnail of user msoptich45
Ohio
2 reviews
0 helpful votes
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January 23rd, 2024

I had my original chicken sandwich today at the BK in eastlake ohio, has been my favorite for years. Not any more. It was dry, no Mayo, and not a sesame sead bun. Micky D'Souza makes me sick so I guess I'll try Wendy's.

Products used:
A burger

Service
Value
Quality
Thumbnail of user gerrys157
New York
1 review
0 helpful votes
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February 1st, 2024

Me and my wife stopped through the druve through to grab lunch. We order a whopper, double whopper, medium onion ring and medium chocolate shake. Not only was the food cold and disgusting, but it cost $22.00 dollars. This is the last time that will every take my business here. Totally disgusting!

Products used:
Food

Service
Value
Quality
Thumbnail of user thomaso1107
Florida
1 review
0 helpful votes
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January 30th, 2024

Again BK blows big opportunity. 1 cent sandwich with $1.00 purchase? You don't sell anythng for $1.00.
Then ask for a Paypal payment for $3.98? Where did your mkt'g people come from...Bud Light?
Don't bother...

Thumbnail of user alcarr83
Indiana
1 review
1 helpful vote
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December 10th, 2023

My husband placed an order at Burger King that is less than 1 mile from our home, the bun on his burger was rock hard, he asked for extra everything and none of the toppings were remotely close to having extra, and it was all cold by the time he got home (not even warm)

Value
Quality
Thumbnail of user johnc9948
Illinois
2 reviews
0 helpful votes
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November 21st, 2023

Just spent one hour in highland illinois burger King ordering waiting waiting waiting getting order leaving one hour after starting order. Meal was Luke warm no salt on fries onion rings overcooked burgers tasted old. They tried to give me a juice box with no straw. I wanted to ask them if they ever considered serving fast food and maybe serving it above 140 degrees

Tip for consumers:
No

Products used:
Two burgers fries chicken fries juice onin rings

Thumbnail of user jaynes121
Florida
1 review
1 helpful vote
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September 28th, 2022
Verified purchase

I dont usually write bad reviews, but this establishment is just the worst. The employees are rude and they make you feel like an inconvenience. This is not based on only one visit, this is numerous visits over the past 6 months. I will from now on drive the 7 miles out of my way to go to a Burger King that wants my business.

Tip for consumers:
If you are in the area and hungry, there is a McDonalds across the street

Products used:
This is a restaurant.

Service
Value
Quality
Thumbnail of user vincentm450
Florida
1 review
1 helpful vote
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February 6th, 2022
Verified purchase

And not only was each one wrong but I was to home which is to far to go go back and have them correct it. Really how the hell do they stay in business? I will never give them another chance to get a dime from me. I will also discourage anyone from going there. I ordered 2 chi king spicy, whopper with cheese and I received not one correct item. Well this shows us where the minds of management really is. It's screw customer happiness and just give us the money.

Tip for consumers:
Don't go there. Times are tough without wasting your money on a company that doesn't care about your satisfaction.

Products used:
It was a waste of time and money to go there

Service
Value
Quality
Thumbnail of user g.g7
California
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

If you order food online via the website or via the app for delivery, do so at your own risk. BK customer service is only reachable via email so do not expect any real time support when your food doesn't arrive or things are missing.
Secondly there are no refunds. You will be offered a partial credit (not even the full value) of the food you did not get.
Today I was offered a $10 coupon in place of $38.58 worth of missing burgers (before fees and taxes). Yes you are reading that correctly a $10 coupon for food that including fees came to over $40.

In the past they have done similar with smaller mistakes, offering back less than the cost of the food+fees.

I have reported this to the FTC and suggest other customers do similar if you have experienced the same. Their online delivery service is fraudulent.

Products used:
Whopper burgers

Service
Value
Shipping
Returns
Quality
Thumbnail of user loreleic19
Colorado
1 review
0 helpful votes
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March 19th, 2024

I went through the drive through and I didn't even get a receipt. I asked for a plain hamburger with nothing but meat, cheese and bread that's it. Then I ordered a whopper junior. I ordered one french fry and one onion ring and two slushie drinks for $17, I don't think that was appropriate for what I got instead of what I ordered That's like $8.50 for a hamburger. When I got home and took the food out of the bag all I got Was two Cheeseburgers. I tried to call the store, but they just picked up the phone and then hung up on me every time.I called then finally.I got a voicemail and left a message. Haven't heard anything from anybody. That is a bunch of crap. I will never go back to Burger King. I haven't been to McDonald's in 20 years, So maybe I need to start doing that with burger king. You can't talk to anybody on the phone At their Toll free number cause they don't want to talk to anybody and if you're hard of seeing then that's your problem.They want you to go to their website. Well, when you can't see cause you have cataract damage and you haven't been able to get it corrected because of your health Condition, that's because you're a minority and you get to be treated differently. Thanks a lot. See ya wouldn't want to be ya! I heard a rumor that china bought out burger king.

Tip for consumers:
They didn't even hand me a receipt. I thought it was in the bag so I didn't know till I got home so I have nothing to prove was not a good trick?

Products used:
2 cheese burgers, I had to wipe off one of them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindam5973
Texas
1 review
0 helpful votes
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November 12th, 2023

If a person is already paying for an order telling them its $2.00 for a cup alone but.35 cents for a glass of water seems quite a bit in price jump?! I believe that's bull$#*! and they must have needed it for their fly problem that they seen to have here.

Tip for consumers:
Fix fly issue

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisparker89
Georgia
1 review
2 helpful votes
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August 10th, 2023
Verified purchase

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Service
Value
Returns
Quality
Thumbnail of user charlesl1987
Ohio
1 review
0 helpful votes
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December 19th, 2023

I entered the 36th and Broadway Berger King ant 7:30 on a Tuesday evening. A table of customers setting with their food eating. I walked to the counter with on one there to help. After a few minutes the person bagging the food for the drive through started to acknowledge us when a voice from the back yelled out the light is still on make them wait. They must be being timed on how long a customer has to wait after they order their food. We waited almost 10 minutes at the counter before leaving without even a word from an employee. You can't call this fast food or service. Acknowledge the customer and telling them there is a wait is a better way to handle this situation. Not sure what else to even say about this situation.

Value
Quality
Thumbnail of user javierr159
Texas
4 reviews
1 helpful vote
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November 13th, 2022
Verified purchase

I'm going to be nice but burgerking has to make a big change and this is the truth out if 10 times 9 times they get the ordered wrong.I go with a coupon of $6.47 coupon 2077 and instead of buy coffee I get two coke I get charged almost 10 dollars. It's not the 3 dollar over charge it that they charge correctly.

Thumbnail of user neild205
Nevada
1 review
0 helpful votes
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January 26th, 2022

I recently visited Burger King located at 3470 so. Redwood Rd. S. L. C., UT. I stopped in for a Rodeo Burger. My experience was so impressive I'm taking time to express how friendly, outgoing and engaging the manager acted toward me.
Cynthia is a great asset. I'll come back.

Thumbnail of user jackier525
Pakistan
1 review
0 helpful votes
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September 1st, 2023

I've had consistently positive experiences with the Burger King website. It's user-friendly, allowing for easy online orders and quick access to their menu and promotions. Plus, their delicious offerings keep me coming back for more!

Service
Value
Shipping
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Thumbnail of user andreat40
California
15 reviews
28 helpful votes
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July 19th, 2018

I've eaten in many Burger King places in my travels. The one is Forest City, NC is by far, the best. What makes it the best, you ask? Cleanliness makes it the best. There is a very active senior woman who washes the tables, sweeps the floor, and takes out the trash. You won't see garbage on the floor from over-flowing trash bins. Nor, will you sit at a sticky table, which is enough to make you lose your appetite. I'm sorry I didn't catch her name because she was busy racing around to keep the place clean!

Thumbnail of user toddg522
Canada
1 review
1 helpful vote
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September 6th, 2023

Why can't you get a fresh charbroiled mop her anymore? It's just a gray looking tasteless patty now what happened doesn't look anything like your advertisement or the way it used to be done. Very disappointed. I use to love the whopper.

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