• Burger King

Burger King

Is this your business?
Write a Review

Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
See all photos
How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

Rating

Timeframe

Other

Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user cherylm91
Washington
2 reviews
14 helpful votes
  • Send Message
June 8th, 2023

I drove clear across town to get a sandwich on South Grand East, Springfield, Illinois.
I bought 2 King sandwiches not one.
I get clear out west to go back to work, neither sandwich had extra oinions on it, not even one onion!
I called Burger King the woman on the phone told me to bring both sandwiches back withe the receipt!
I am at work now.
So I called the Corporate phone number, noone gets on the phone for a complaint, BS, a robot tells you to go online, well I dont do online!
A Corp that doesnt listen to the customers complaints by phone then does NOT care about their customers period!
She kept telling me come get your oinions, is that freakin joke?
Im going to waste all the gas to go get onions that I ask for ordering my 2 sandwiches?
Woman you drive your d*mn gas over to my work and bring me my freakin onions!
NEVER WILL I ORDER FROM BURGER KING, THEY ARE AS BAD AS MCDONALDS!
AND IM DONE WITH MCDONALDS TOO!

Service
Value
Shipping
Thumbnail of user christ315
TT
5 reviews
11 helpful votes
  • Send Message
May 31st, 2011

Not a fan of the food. But check out their virals, subservient chicken can be funny. Man in a chicken outfit that will do whatever you type in the box ( chicken your way is the tagline!)

Thumbnail of user eugenem312
Ukraine
0 reviews
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

I like your chain of fast food stores. But the burgers sometimes don't taste very good. I'll give it a 3 to give you room to grow.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewc1614
GB
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase

I would not $#*! in burger king's best hat. Dreadful awful cardboard rubbish for 13 quid. Hanging hanging

Thumbnail of user donnad2092
Alabama
1 review
2 helpful votes
  • Send Message
April 10th, 2022

These patty melts from Burger King are ridiculously small like a biscuit! They never look like the ads.

Tip for consumers:
Don't order these

Service
Value
Quality
Thumbnail of user glendab160
Tennessee
1 review
1 helpful vote
  • Send Message
February 8th, 2021

This complaint is in regards to manager Austin treating employees like $#*! u can't do that and get away with it I'm going over your head I will be calling corporate little boy

Thumbnail of user julietb82
Washington
1 review
0 helpful votes
  • Send Message
January 20th, 2024

She was mean and she was cussing at a 35 year old and she was being rude and she was trying to make fun of her for being a bully

Thumbnail of user jamiek419
Indiana
1 review
0 helpful votes
  • Send Message
November 15th, 2022

My husband and me have been going to the same Burger King for about 12 yrs now and for the last few weeks now and they don't have biscuits and gravy for weeks now and we still stayed and ordered something else and when we set down to eat the food was cold and hard it's just a shame that I would have rather went to McDonald's instead and I have been go to Burger King for so long now and this is what's happening and they staff don't make me feel welcome enymore it's just like they act like they what to lock the doors and do what they what to get there day over with i have been noticing that the places gets emptyer and emptyer ever week they need to start thinking about the customer frist like they was Trained to do they need to start working on their people skills even there coca-Cola water down i just think things need to change a lot for me to keep going back

Thumbnail of user sherryk339
Connecticut
1 review
0 helpful votes
  • Send Message
August 21st, 2022

I ordered a junior whopper i think they cooked it two hours ago this was berlin Connecticut the onions were hot.

Thumbnail of user dh850
Missouri
1 review
0 helpful votes
  • Send Message
December 14th, 2022

Was met with bad language at thr drive thru and employees all gave me the middle finger at Washington Missouri

Products used:
None

Thumbnail of user cookies23
TT
1 review
0 helpful votes
  • Send Message
April 9th, 2022

I ordered the number 7 chicken sandwich and fries and a small drink and they gave a large drink
The chicken was salty and burnt
The fries had no salt
Bad customer service
It was a terrible experience

Thumbnail of user danielas95
California
1 review
0 helpful votes
  • Send Message
July 18th, 2021

Employees were nice but didn't give us two of our orders and didn't realize until I checked the bags

Thumbnail of user jameso881
North Carolina
1 review
0 helpful votes
  • Send Message
August 23rd, 2021

Forgot soda and only delivered 1 not 2 burgers, why cannot they get quantities let alone a 1 product

Thumbnail of user maliyahlee777
Ohio
1 review
0 helpful votes
  • Send Message
August 16th, 2023

Hot and fresh friendly always a very clean store I never have any issues when I come to this burger king my favorite place to eat

Thumbnail of user janicep524
GB
1 review
0 helpful votes
  • Send Message
August 28th, 2022

Just been through drive through made an order paid and waited (to be honest we were shocked with the amount we paid) but hey it's a treat isn't it. When we got the bag a small bag we thought that there would be another one, got home started to put out the food I was shocked. The receipt number is 7552 from leppings lane SHEFFIELD timed at 5:29 pm. Clsc box melt = 1 child size double burger with cheese about 15 if that chips 4 small nuggets and drink, charged me 4.99 then there was the onion rings x 9. I received 8 squashed soggy not crispy ones. Crispy chicken and chips ordered, received chicken burger again child size with bit of lettuce and 1 piece of tomato and around 12 chips, drink to the cost of £7.99. Whopper meal? WHOPPER? Isn't that supposed to be large? The bun was regular size not large just a bit bigger than the child size and he was asked if he wanted cheese got charged extra. 50p for American cheese? What ever that is 15 chips and drink All to the cost of £24.66 ABSOLUTELY DISGUSTING NEVER AGAIN WIĹL I TOUCH A BURGER KING!

Service
Value
Quality
Thumbnail of user denise
Georgia
1 review
0 helpful votes
  • Send Message
July 1st, 2023

The customer service was awesome. My breakfast sandwich was nice and hot. I would recommend this burger king

Service
Value
Shipping
Returns
Quality
Thumbnail of user reyr45
Kuwait
1 review
0 helpful votes
  • Send Message
April 13th, 2022

They have very bad customer service. Not loyal to their cusomers. Very rude... do not care for customer at all. Very bad expeience I had today. I never order ftom them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilat411
North Dakota
1 review
0 helpful votes
  • Send Message
December 25th, 2023

One was not allowed to get my full order in. So instead I got crappy customer service. Yelled by staff.

Service
Value
Thumbnail of user stevenc601
GB
1 review
0 helpful votes
  • Send Message
November 10th, 2019

They make my favorite burgers. Can't find better. Pretty love BIG King XXL, the best in the world! Wait when the'll open in Ukraine.

Thumbnail of user jaymiew2
Colorado
2 reviews
0 helpful votes
  • Send Message
July 30th, 2022

This Burger King is short staffed and needs more employees, waiting 20 mins just for someone to come over very friendly just needs help.

Thumbnail of user spoon51640
Iowa
1 review
1 helpful vote
  • Send Message
July 11th, 2023

Service so slow you won't come back. Thus seems to be the motto at nebraska city and shenandoah. You are doing wonders for mc donalds.

Products used:
Cheeseburger

Service
Value
Quality
Thumbnail of user charlener162
California
1 review
2 helpful votes
  • Send Message
July 9th, 2022

Rude staff in monterey road. Charged almost $ 5.00 for the medium soda & try to asked if I can use ladies restroom, they gave me the mens restroom.

Service
Value
Shipping
Quality
Thumbnail of user jaquesej
Colorado
1 review
0 helpful votes
  • Send Message
January 1st, 2023

Terrible they where so rude and disrespectful THERE BREAKFAST STARTS AT 10:30 AND IT DOSENT OEPN TILL THEN IT IS SO DUMB I WANT TO COME BACK AND MAKE IT SO ITS FAIR THIS IS CRUAL I SHOULD HAVE MY BACON EGG AND CHEESE AND GO HOME AND EAT IT IM SO SAD IM SO DEPRESSED THAT I DIDNT GET MY HASH BROWNS I WANT MY BACON EGG AND CHESSE I WILL RIOT TILL THEY GIVE IT TO ME GIMME MY SAMMY

Thumbnail of user BrantleyWilliams1029
Georgia
1 review
1 helpful vote
  • Send Message
September 2nd, 2023

I got mold on my burger.I tried to go back and tell the employees.When I got there one employee told me to F off

Service
Value
Shipping
Returns
Quality
Thumbnail of user palok8455
India
1 review
1 helpful vote
  • Send Message
November 18th, 2023

Burger king is always my favorite for burgers and I prefer it over any other. I like the taste as well as the price too.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The official Facebook Page of Burger King USA.

How do I know I can trust these reviews about Burger King?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Burger King?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business