• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user lilias10
RU
2 reviews
7 helpful votes
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March 12th, 2020

Their service was rude and slow and when I got my order it was the worst food ever.
I got sick when I took a bite of it.
Something needs to be done.

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Thumbnail of user hollys156
Georgia
16 reviews
11 helpful votes
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July 16th, 2018

Everytime I come here, it's always hot, correct and fast! The environment is very chill and the staff are very friendly!

Thumbnail of user careyc89
Arizona
1 review
0 helpful votes
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January 29th, 2023

I thought the WHOLE point in putting in an online order was to AVOID the wait. No instead I get here and have to be asked to "pull forward" only to WAIT. So, what's the point?!

Thumbnail of user danielm3348
Canada
1 review
0 helpful votes
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April 2nd, 2022

Worst service ever no one in store or drive through Watching 15 minutes for a $1.99 order Silence at drive through for 2 minutes

Thumbnail of user keighleym
New Zealand
1 review
0 helpful votes
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August 8th, 2022

They refused service to me and when I asked why I was yelled and and harassed when asking for a reason because I clean up my mess and I am polite I don't not get why I was screamed at.

Tip for consumers:
What I did wrong and why I was screamed at for wanting to order food

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Thumbnail of user rickh857
Montana
1 review
0 helpful votes
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March 16th, 2022

Burger King is the worst from the customer service at the top to the restaurant itself. Should be shut down!

Thumbnail of user meeravm
India
1 review
0 helpful votes
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November 28th, 2022

I ordered a crispy veg burger cost ₹300 but when I opened it I only got a small burger with a patty sauce and a onion, It smelled
Like a broccoli

Thumbnail of user misead
Romania
1 review
0 helpful votes
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July 6th, 2023

Tasty in the city. Worth the money is cheap and it's quick and easy to prepare. The juice is sweet and cold.

Products used:
Shoes

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Thumbnail of user gillw35
California
1 review
0 helpful votes
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June 1st, 2022

Food was tasty and well cook staff was friendly and I was greeted by the staff and gave my receipt Good job

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Thumbnail of user mishiashayneh
Georgia
1 review
0 helpful votes
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August 17th, 2023

It is such a beautiful place to go eat the employees make you feel like family we get our food fresh and fast

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Thumbnail of user ashisha7
India
3 reviews
0 helpful votes
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August 23rd, 2018

The cheapest and the best solution to hunger is burger king. Burger King is super place for Burger so good and tasty.

Thumbnail of user tezze
Georgia
1 review
0 helpful votes
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September 13th, 2022

Manager von is awesome fast worker great customer service makes food very good keeps other workers focused too

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Thumbnail of user saraiw5
Florida
2 reviews
4 helpful votes
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March 25th, 2021

I'm highly disappointed by their delivery services! They either deliver late or just cancel the order without informing right on time!

Thumbnail of user carsonp17
California
3 reviews
0 helpful votes
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June 11th, 2021

Burger King charges up the butt for everything definitely don't go there because they will rip you off soon much

Tip for consumers:
Burger King is trash

Products used:
Burger

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Thumbnail of user sandeepk190
Cyprus
1 review
0 helpful votes
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July 16th, 2022

Last night I went Burger King in ayia napa with my friend staff is very bad behavior there is also black peoples staff they don't respect food is better McDonald's don't go Burger King

Thumbnail of user lygiageorgiou5
New York
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

I rarely eat fast food and I only ordered twice within the past 3 months, so it can't be a coincidence that the food was so bad. Last time, the patty was undercooked to the point of disgust (I could see the filler holes and the filler itself oozing out of the burger), and the bun was just out of the fridge and so old that it turned to crumps. Instead of a burger I ended up holding a raw patty covered in mayo and other suspicious juices. This time (today) I explicitly asked for a well done bacon/cheese whopper (I was starving and not thinking clearly). The guy explicitly put it on the ticket and my receipt was the same ("well-done"). I knew this wasn't going to happen. I even asked the girl they have to hand out orders if she can make sure that they cook my food and I didn't mind waiting. She lied "sure" and forgot about it. The whopper was ready in about a minute. I was served the same disgusting food as the last time. I tried to contact their customer support by phone but they send you to the website. I tried to chat and they have a chatbot which won't connect you to a human without you uploading proof of purchase. I did exactly that, picked up my phone, took a picture of my receipt, sent it to myself, downloaded to my pc, and tried to upload to their chat. Of course the upload was unsuccessful and I had to close the dialogue box and repeat the process, which I did not. Not only their disgusting food is expensive, not only their employees have zero respect for their customers, they won't even let you tell them that. I was wondering, how can a company survive without knowing what its customers think, but quick search showed that they won't be surviving for long. Well, they have noone else to blame. It's not my fault I'm never spending my money there again.

Thumbnail of user tylerp356
GB
1 review
0 helpful votes
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August 17th, 2022

Our food was cold and not walm and when we asked for a refund they said they can't do that all of the burgers was cold bad.

Thumbnail of user michelles2786
Wisconsin
2 reviews
0 helpful votes
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December 11th, 2021

There is a guy who works monrning and he is one of the biggest blank blanks to exist in earth. EVERY time I go there he is coomplaining about his job. He is rude and makes people wait unneccasarily. He hates his job and it is obvious. They make you wait at the drive through so they can serve one car at a time and i heard him say more then once they do that so people leave. Today I went to go pick up a door dash order. All you have to do is give a name. I said i have a door dash for dom. He so ok wait. So I pulled ahead. I mean it's not like you have to take my order. Anyways i pulled ahead thinking that is what he meant. Instead he opens the window starts screaming at me and tells me who am I to not wait at the window and told me to get back in like after waiting 30 minutes allready once in the line. Anyways this guy does this crap all the time and if he hates his job I was doordashing on a threee dollar order that i waited 30 minutes to not even get paid for. Anyways this burger king needs to be shut down and I pray to God this man get fired since he hates his job so much not my words but his. He says it all the time and it is obvious. People shouldn't have to be a victim of people's hate just because they want food. Buyers beware.

Tip for consumers:
There is a guy who works monrning and he is one of the biggest blank blanks to exist in earth. EVERY time I go there he is coomplaining about his job. He is rude and makes people wait unneccasarily. he hates his job and it is obvious. They make you wait at the drive through so they can serve one car at a time and i heard him say more then once they do that so people leave. Today I went to go pick up a door dash order. all you have to do is give a name. I said i have a door dash for dom. He so

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Thumbnail of user faithr129
Ohio
1 review
0 helpful votes
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October 19th, 2023

Shout out to Nichole on Washington Ave. Amazing customer service, truly deserves a promotion or raise.

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Thumbnail of user coler49
Texas
1 review
0 helpful votes
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June 16th, 2022

I asked for a Fanta and you gave me a Coca Cola, you need to pay better attention to the customer when they place an order.

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Thumbnail of user sharej3
Texas
1 review
0 helpful votes
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September 19th, 2022

Burger King app sucks there prices suck they went up about 2 time's on there prices rather then before there prices were reasonable now I can't even get a whole meal under 10 dollars it's very pathetic horrible the app is so bad I just installed the ap Saturday to get a coupon then Sunday when I went to open the app to place and order and to get the coupon I had nothing but complete technical problems the coupon I didn't c it until after order then I couldn't just pay for just half the coupon it only worked with the whole coupon the app kept on crashing I had to keep on re opening the app the customer service sucks they do nothing but bs then I'm stuck still with the problem s that exists I couldn't get back in I had to resend over 15 time's and still get nothing of a code so from all the badness unprofessional stupidity done towards me I'm still stuck with the same problem there digital team sucks they don't get back to you give the same B's problems this discussing experience I should've never went through it bs bk doesn't care for there customers at all but taking there money making them broke waist of my time using calling the dysfunctional customer service team tech support is fraud suck never have anything to do this B's burger King ever again

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Thumbnail of user jangof
Michigan
1 review
0 helpful votes
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March 9th, 2023

Its not good but its not bad. At least its not that dog crap that is McDonalds. Why yall be hating on BK

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Thumbnail of user dominiquer114
Texas
1 review
0 helpful votes
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February 1st, 2023

Good food nice bathroom clean area nice parking lot nice mangers nice playground area inside stays clean

Thumbnail of user hunterw33
California
1 review
0 helpful votes
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September 19th, 2019

They just lied about the impossible Whopper it tasted OK at first but then it started going down hill faster than you can say Whopper.

Thumbnail of user marks4684
New Mexico
1 review
2 helpful votes
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February 19th, 2022

Been in the drive Thru at the burger King on W Union Blvd for 45 min, and still haven't even given my order yet?

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