• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user karenn1499
Florida
1 review
1 helpful vote
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June 16th, 2023

Went by after working 15 hours to get the worse food and lied to by the so call manager. So she took my money and I got nothing. Caught a attitude right off jump. Couldn't get my money back. I could wait 45 min for a remake no thanks or put my name in a book. What kinda of crap is that? So I will be there early on the morning. What a joke

Service
Value
Thumbnail of user donnas727
Colorado
1 review
0 helpful votes
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September 12th, 2019

The last 2 times my husband and I have eaten at Burger King the food is cold and old. Service is terrible and it is dirty. Ketchup was out and no packets. We pulled in at 12:15 and the store was empty of customers and 3 employees were outside just visiting. We won't go back.

Thumbnail of user laurenk372
Massachusetts
1 review
3 helpful votes
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August 21st, 2021

I had a very bad experience at Burger King. The place was dirty, and I don't even think the tables and chairs had been cleaned before we had been seated. I got a chicken sandwich, and the bottom half of the bun had mold. I got a drink, and there was something green that came up through the straw. I got my order very slowly. This is unacceptable. I will not be coming to Burger King again and I wouldn't recommend it.

Tip for consumers:
Make sure everything is clean before eating.

Service
Quality
Thumbnail of user jamalj40
Tennessee
1 review
2 helpful votes
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March 16th, 2022

Mane the fact none of the locations in Memphis allow you to dine in has me hot! Why are there no signs saying, "NO DINING IN"!? I have been to 4 freaking BKs and all doors are locked! But freaking people inside just looking! Like REALLY! Drive thru line long as hell and cant keep up! Open the doors or at least say its not open! Im never going to BK again for this reason! Extremely irritating!

Thumbnail of user markj396
Seychelles
3 reviews
0 helpful votes
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April 2nd, 2019

Incredible salty fries and a burger that tastes fine nothing more.The fries are so salty that I actually got sick afterward.Not okay, please moderate the amount of salt you use.Other things empty tables are so dirty. I wouldn't recommend going here at all!

Thumbnail of user ericaa312
Louisiana
1 review
1 helpful vote
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November 8th, 2023

If I could leave a review of less than a star I would. A few years ago I had a very bad and traumatizing experience with Burger King. I didn't realize back then that I should have taken the matter to corporate. I wish I would have known that or would have been advised too. I ordered a Big King Burger, the one with a secrete sauce like a big mac, and when I was eating my burger i found several small pieces of glass. I don't know if it had gotten in the sauce or something else. But after that even the thought of eating anything from there makes my stomach tighten and I get sweaty. Worst restaurant experience ever.

Thumbnail of user destinyn20
New Zealand
1 review
0 helpful votes
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December 20th, 2022

Honestly absolute useless. No communication, bloody show and still manage to $#*! up an order. Bk need to have more communication within each other, to get Order right. And the person on coordination station needs to talk to the team a lot more. No wonder why it was so slow. There was a line for the drive thru and a line inside

Thumbnail of user jaxtenosborne83
New York
1 review
0 helpful votes
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March 13th, 2024

Order the original whopper it is a amazing cheese burger and they are very cooperative with there customers

Thumbnail of user lover21
Florida
1 review
2 helpful votes
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April 12th, 2022

Wack service.

Staff is very rude. Only nice one is the Spanish petite manager. But he was not there today... the black man with the gold teeth was very rude with sum ugly petite chick with false lashes. They both don't need to work if it's a bother to work. Smh...

Thumbnail of user harryb687
Pakistan
2 reviews
0 helpful votes
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August 12th, 2023

The user-friendly interface made ordering a breeze, and the mouthwatering menu options left me craving for more. With its seamless navigation and tempting offerings, it's my go-to destination for satisfying my burger cravings online.

Service
Value
Shipping
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Thumbnail of user marsh5
Illinois
1 review
1 helpful vote
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July 21st, 2023

I always have to same order. A whopper with cheese and ketchup only. And i get $#*!ing tomato's, mayo, lettuce, and onions. What the actual $#*! is so hard about ketchup and cheese!? Every single burger king i've been to has been horrible.

Products used:
what

Service
Value
Quality
Thumbnail of user donaldh1150
North Carolina
1 review
1 helpful vote
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December 9th, 2022
Verified purchase

I use the Burger King app the other night and it sent my order to a store over 500 miles away. I contacted customer service and the manager of the store I was trying to get my food from. After 4 days I was told I would not be giving a refund because it was clearly marked on the app which store I was ordering from. Which is not true there's a watermark through the address for one and number two they sent it to a store that I've never been to why would it that even be on there. I guess my $11 was more important to them than my business cuz they'll never get any more what happened to have it your way Burger King I hope McDonald's shut you down

Tip for consumers:
Burger king only cares about your money not your satisfaction

Products used:
None I went home and made a top ramen soup

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesg743
Oregon
12 reviews
35 helpful votes
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October 22nd, 2018

This place is not good for drive-through/entering the restaurant, the employees are jerks, they ruin your orders, heck, they even cuss at you when you try to tell them that they made an error, they really need to just retrain the employees to be much kinder to the person ordering.

Thumbnail of user 1979mustangkrs
Georgia
1 review
2 helpful votes
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September 23rd, 2023
Verified purchase

For the past week I have been ordering the same thing and I expect it to be made as you say it is to be today the person who is doing the order is very rude and snappy. This is the last time I go back every time I order anything it's always wrong and looks like someone threw it against the wall and then packaged it up. I work retail and I don't treat my customers like this so I expect to be treated the same way I treat them.

Tip for consumers:
Nope

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user justinc729
Michigan
6 reviews
9 helpful votes
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January 4th, 2022

I got burger king with my little brother, Connor, a few weeks ago. I got a burger, and my brother got a chocolate shake. When I bit into it, I already knew something was up. I carefully inspected the burger, and I saw pickles, tomatoes, lettuce, mayo, AND ranch or something. I ordered just a plain cheeseburger. Instead of wasting time driving back to burger king, I dropped it off for the stray cats to eat. I will NOT be back.

Thumbnail of user jonv134
Canada
1 review
1 helpful vote
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November 24th, 2022

Used to go t burger King often then moved where one wasn't available. Ate there yesterday and the meat patty was changed... half its size and the price went up. Never going back there... pure poison anyways. Filthy greedy corporations pushing the limit, hope it bakrupts them.

Thumbnail of user deninac
Kentucky
1 review
2 helpful votes
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February 26th, 2021

BURGER KING - 1351 Golden Springs Rd, Anniston, AL We pulled up to place the order and there was no response. No hello, or acknowledgment that they were listening. My friend said hello twice before someone literally yelled to go ahead and say your order. Her tone was very rude and loud. The order was timely but the food was dry and hard (chicken sandwich) the fries were luke warm. And they provided no napkins. If I could I would give this a 0 rating based on service alone.

Service
Value
Quality
Thumbnail of user sheria67
Michigan
1 review
0 helpful votes
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July 17th, 2021

Don't ever buy a gift card from Burger King. We bought a $100 card, it worked for the first $40.? And then they (restaurants) kept telling me the card had a -0- balance. I went online to the site and punched in the card numbers and there is $55 left. I called three different BK numbers to just get a new card. They would listen to nothing I said. They kept telling me I had $55 on the card. I told them I knew that but every time I went to a BK I had to pay cash because they said the card had a zero balance. I then contacted Consumer Protection and Burger King would NOT answer them back.

Service
Thumbnail of user judyc
Tennessee
1 review
1 helpful vote
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April 4th, 2010

Burger king of west monroe louisiana is far most the worst burgerking i have ever been to.the service is unreal slow no matter how busy or the time of day it is. There is never any ice in the drink fountion and the place is very dirty. They only seem to clean up only when nothing else is clean you not dare go there if you are on a tite schuele 40 minutes are less because you will have no time to eat this place is always this way you would think the owners or the managers or someone who works there would try to improve the place i guess burger king don't really care because people keep coming back but that is the only one in west monroe. Thank you for your time Judy Cook P.S. this was wrote on Easter Sunday

Thumbnail of user colek45
Florida
1 review
0 helpful votes
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October 5th, 2021

For a new location buy quality headsets so the drive thru person can actually hear us and had to put the order in 4 times and had to ask for a manager 3 times and never came until I demanded for one to help him. This location needs attention.

Tip for consumers:
It's about food

Products used:
Food

Service
Value
Quality
Thumbnail of user karenr2304
California
2 reviews
2 helpful votes
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March 13th, 2022

Went to Burger King on Olive Drive in Bakersfield, Ca. On March 6 at 5:20pm. Ordered two ch'king sandwiches. They were hard, dried out, and dark brown. I could not even bite in to mine. I complained on their website and was promised a $20 voucher for my trouble but it never materialized. I was told the store had been notified but I would not be contacted by the store. I am out $25 for a meal that was thrown away. Weak email apology is all I got.

Thumbnail of user lovelym12
Mississippi
1 review
0 helpful votes
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October 26th, 2021

I visited buger king Saturday and the lady in drive thru name Kim she was very rude I will not be coming back and I used to love buger king now I will pass on by what you need is better people with better talking skills your service sucks. Make it so bad she had a black shirt on that means she is a manger are you all for reay really.

Products used:
Whopper and fries and a soda

Thumbnail of user cheechs
Illinois
1 review
2 helpful votes
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June 13th, 2023

The Mt. Vernon store I worked at stole off of a paycard they issued me and then didn't pay me for the hours I worked. I would never recommend working for this company or eating there either. A friend of mine got sick just from the water because of the restaurant not cleaning the ice bin! They just leave there products (chicken) etc in the bins and just push the buttons to renew them, they don't change the food out! They sell the food until it's gone even if it's hours old.

Tip for consumers:
This is a terrible company to work for, don't do it!!!!!

Products used:
Food, got sick

Service
Value
Quality
Thumbnail of user hardeeps29
India
1 review
0 helpful votes
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August 1st, 2022

One of the $#*!in restaurant in the town. All shakes and drinks are loaded with only sugar and moreover tasteless. If anyone is going there u can waste ur money. Food is of low quality. One glass of shake contain 112 g of sugar. Avoid this place

Thumbnail of user syedr66
Illinois
1 review
0 helpful votes
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June 16th, 2021

Today I stop at Burger King on Montgomery Road and Route 34 in Illinois to buy Wednesday Whopper at discount price. The lady on the cash register refuse to honour the coupon first of all she knows very little english. Very poor customer service.

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