• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user tomekar8
Washington
1 review
0 helpful votes
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October 26th, 2023

17 17 W. 38th on my way to work. I went through the drive-through and I ordered two bacon cheeseburgers with a small fry and a drink. The manager gets an attitude because I asked her to be without pickles and she just gave me two cheeseburgers with pickles and I got out the drive-through park. The car went in. Told her these two burgers were supposed to be without pickles. She throws it in the trash and tells him to make me two cheeseburgers with no bacon and charge me for that, we can't call Lynn and complain because they just give you an automated system telling you could talk to support 24 seven which is a lie so I will never shop at Burger King again

Service
Value
Thumbnail of user eval75
Utah
69 reviews
98 helpful votes
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June 26th, 2019

Burger King I rank in the came class as McDonald's. They are not bad just ok. I do like their Vanilla Ice Coffee, for a fast food drink it is not bad. Their burgers are not bad in a pinch just like McDonald's. If there is nothing else around they are the next best option.

Thumbnail of user melaniel94
New York
5 reviews
1 helpful vote
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April 14th, 2019

WOW! Highly recommend this. Didn't know about it but very glad it was recommended! Healthy choices and conscious of the environment. Glad to work with people on their healthier choices. Everything was delicious. Recommend it to everyone.!

Thumbnail of user mildredm156
Texas
1 review
0 helpful votes
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July 18th, 2022

I only gave them 1 star Because you can't give them 0 stars. They have rude, nasty and mean service. They got mad at us for them getting our ordered wrong and STILL got our ordered wrong. They have now lost a loyal customer.

Thumbnail of user rickb929
California
2 reviews
1 helpful vote
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April 25th, 2022
Verified purchase

Order was only half filled. Not done correctly either. Cashier wasn't friendly. Gloves on hands but kept moving hands towards her face. Already avoid the one on Freeport now will not be going to the one off of Greenhaven. Dr pepper was flat and warm. You can't read the receipt clearly either.

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Quality
Thumbnail of user nithisht
India
1 review
0 helpful votes
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March 3rd, 2023

HSR branch morning shift cashier is telling me to clean tables front of customers... as I told her that I'm a customer thn again ND again she's telling me the same think to do...I just felt very bad front of other customers

Thumbnail of user jeffs2457
West Virginia
1 review
0 helpful votes
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October 6th, 2022

I was sitting in the parking lot and saw a male and female employee touching each other s $#*!... this was Thursday 10/06 at8:50 pm... not sure the names... but they were at the window in dark shirts hedgesville store

Thumbnail of user valm95
California
2 reviews
0 helpful votes
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November 20th, 2020

I placed an order on their app. Didn't know they sued Grub Hub. After 45 minutes, no food. I call the restaurant and the lady said "it's not our problem. You have to take it up with the driver." I said "No, I don't. My "contract" is with you. I paid YOU, not the driver. YOU took my money". She insisted it wasn't their problem. I reversed the charge on my card. This is BK SAN RAMON, CA

Thumbnail of user tonyap185
Georgia
1 review
1 helpful vote
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August 27th, 2022

So, I walk in to the Burger King in Morrow, GA on Jonesboro rd. And was instantly greeted at the door! The cashier met me at the register to take my order and she entertained me the entire time. I was pleased to see the crew cleaning and communicating throughout the store. The managers coached their team well and it seems they are having a great time at work. Whatever is going on, keep it up! Wonderful change

Service
Value
Quality
Thumbnail of user evap182
Oregon
5 reviews
0 helpful votes
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March 14th, 2022

I appreciate so much the hard work that fast food employees do. They deserve more credit and they are underpaid. They have to deal with rude customers and I just want to say thankyou to all the fast food employees for working hard. I encourage everyone to go to their local fast food place and thank them for their hard work.

Thumbnail of user parisp40
Florida
2 reviews
3 helpful votes
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March 24th, 2022

Burger King, I am no longer buying your food; instead I will go to McDonald's. Why? You are supporting the war in Ukraine by keeping your business with Russia. While you are paying taxes to Russia, Russia is using your money to continue bombing civilian citizens and children in Ukraine. As of March 24th, 2022, Russian troops killed 128 Ukrainian children, but, obviously, you couldn't care less. McDonald's did the right thing- thats where I will go. Shame on you.

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Value
Shipping
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Thumbnail of user burtenf
Seychelles
4 reviews
2 helpful votes
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April 8th, 2019

Being eating my burger in the car.It was dark, so when I got home and had a look at it I realized it was raw. I brought it back because of alarmingly underdone it was. Unacceptable and unapologetic service. Came from out of town and was not impressed. Worst experience ever, waste of money...

Thumbnail of user babyr6
California
1 review
0 helpful votes
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July 4th, 2022

They are terrible because they only filled my milkshake up 90% not 100% of the way! I ordered a milkshake and they didn't not give me the full milkshake that I order. But regardless I will be back for more milkshakes because I really love burger king milkshake even though I am lactose intolerant

Tip for consumers:
That they were going to fill up half of my milkshake before purchased

Products used:
Milkshakes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikaiw
Illinois
10 reviews
39 helpful votes
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January 23rd, 2023

Burger King has had put some really disgusting things on the menu. Although I hate Mcdonald's, I will say that Burger King did copy McDonald's. A lot of Burger King restaurants hire staff that don't care about what you get. If they get your meal wrong, They probably won't give you a refund.

Thumbnail of user sharonc2203
Texas
1 review
0 helpful votes
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October 22nd, 2022

They premake the burgers and place them in a warmer! I would like my burger to be made right when I arrive not two and three hours early also the last two times I've been their my burger has been cold

Service
Value
Quality
Thumbnail of user michaelt3978
New York
1 review
1 helpful vote
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June 5th, 2023

They will cut you off while trying to give your order to them. They constantly are forgetting all of my order and sometimes incorrect. Tonight I went through and asked for what they have forgotten. They at first ignored me just looked at me and walked away. When they came to me finally they tried telling me that I didn't order what I ordered so they didn't have to give me what they forgot when I clearly saw the order on the board of what I ordered. They then slammed the window on me.

Products used:
Food

Service
Value
Quality
Thumbnail of user kellyh257
New Jersey
4 reviews
0 helpful votes
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March 1st, 2019

Truly one of the amazing burger chain we have eatan at! Customer service are also good.
Beautiful presentation, amazing taste and good staff, awesume. Plus very attentive service. Their mac mince cheese burger with olive sauce is very tasty.

Thumbnail of user dreyer.michele
South Africa
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Burgerking Kimberley was so dissapointing on our journey home from Cape Town...old cold food, stale chips, dirty bathrooms and drink station...not having everything on menu and food didn't taste like Burger King's origanal taste...as a huge Burger King Fan I was dissapointed...bad service as well...you can see the francise owner doesn't have a hand on his restaurant...

Service
Quality
Thumbnail of user cristinad77
Georgia
57 reviews
73 helpful votes
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July 21st, 2021
Verified purchase

I tried, a few times. I really did! I gave Burger King multiple chances and every time, they failed. I ordered the Whopper with large fries and every time, it's cold. I even tried multiple Burger Kings. They are all the same. When I order hot food, it shouldn't be cold and I definitely shouldn't have to throw it in the microwave to heat it back up.

Service
Value
Quality
Thumbnail of user cameronm50
India
2 reviews
1 helpful vote
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May 3rd, 2017

BurgerKing used to be freakin' awesome and I have no idea what happened but the food got worse and worse each year! Fries used to be fantastic, nowadays they are yukky. The burgers look like they become smaller each year. I could go on forever but I think you get the idea. Yeah, not only BK but also MCD. Don't know what happened.

Thumbnail of user davidg3038
Virginia
1 review
0 helpful votes
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December 2nd, 2020

Was to get a free Whopper with meal purchase and never received it... went back around and they told me to go back around. But they never came out... went into store and they said I was not entitled to it... coupon
Doent make sense. Food was cold when I ate it... wasted 15 min trying to get... never again... terrible way to treat a senior citizen and a Vet...

Thumbnail of user mauriceu6
Georgia
1 review
0 helpful votes
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November 30th, 2022

I stopped at a Burger King in Statesboro Georgia at 6:30 in the morning and was informed they do not even have any biscuits at this time of morning. They have plenty of corsage even the wraps would've taken 15 to 20 minutes to prepare. What kind of business are they running?

Thumbnail of user tarib12
Nebraska
1 review
1 helpful vote
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August 8th, 2023

Ordered on the app then went to pick the food up, had to wait 20 minutes, i called to aske how much longer as i was on a run for work, the lady that answered was very rude and said she didnt appreciate me calling that there was only 2 front end workers, there was 2 in drive through just goofing off, then when i got back to work i had food missing

Thumbnail of user lindal3476
Indiana
1 review
1 helpful vote
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February 11th, 2023

Visited the Highway 90 Burger King in Mobile with my grandson. After a good bit of difficulty making our order clear we decided to go directly to the window and speak face-to-face with the employee. She not only canceled the order we were trying to put in, but refused to allow us to order at the window, and then slammed it shut. The employee claimed to be a manager at the store. If she is she needs to go back to customer service 101.

Products used:
None

Service
Thumbnail of user cherylb1678
Alabama
1 review
1 helpful vote
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July 23rd, 2022

We went to burger king in athens, al on jefferson street, someone working their had the babbie about one year old laying in the booth sleeping, unattended nasty homeless man with his backpack walked in looking at the kid rubbing his hand on it, why would burger king allow employee to dump their kinds in the dinning room, athens, al, on jefferson street, ******* date 07/22/2022 around 11 am

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