• Burger King

Burger King

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Overview

Burger King has a rating of 1.6 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 329th among Restaurants sites.

  • Service
    140
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
1
Negative
24
47
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How would you rate Burger King?
Top Positive Review

“Bad customer service”

dennis p.
8/10/23

Had ordered 3 whopper with cheese extra lettuce and 3 large fry. They didn't put cheese or extra lettuce and when I tried say something about it the guy whom made the food started using profanity at me the shift Mgr standing right there when I say something to him he ask my why am I making a big deal of it. So I left, didn't receive what I paid for. I contact customer service about it all they do is apologize offer me a $5 coupon for my next visit and tell me there isn't anything else they can do about it. I will never return. They just stealing from people and getting away with it. Yes not receiving what you pay for is theft.

Top Critical Review

“Manager/store in Red Deer”

Laura W.
8/2/24

Very poor service Most staff don't speak good English and do not understand what's being said by the customer! The manager, was very rude and talked in a child like manner, when I asked to speak to the manager! He as very rude I asked for 2 # 2's He asked me if I wanted a # 1 I stated no He asked me again We used to be good customers of that location, but won't be going back! There customer service, sucks

Reviews (324)

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Reviews that mention popular keywords

burger king (147) drive thru (27) customer service (41)
Thumbnail of user jamesg2870
Illinois
1 review
0 helpful votes
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September 5th, 2021

I usually order online but the app wasn't working so decided to call the order in. The person that answered the phone was rude and said they never take online orders which was strange to me as we've ordered over the phone at other locations in the past. So we decided to drive to the Burger King, we have a BoxTruck which is to tall to go through the drive thru so parked close as we could and tried to order but they rudely said since we weren't going to drive thru the drive thru that they wouldn't take the order. I instructed them that the Box Truck was to tall for the drive thru and that it would tear down their awning. They didn't care though, If I wouldn't drive thru it then they wouldn't take the order. What the heck man. Anyways except for this location ( 2723 N Broadway, Pittsburg, KS *******) I have always been satisfied with Burger King. This one in Pittsburg Ks though. I rate an F- due to the rude attitudes and refusal to take my order.

Thumbnail of user joeyj73
Florida
12 reviews
14 helpful votes
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November 4th, 2022

I know I said a lot of companies are bad and even the worst but this is just even worst than all of them. There was once a Video made by Burger King showing how they don't use chemicals in their burgers but that video was fking disgusting. It showed the burger molding over time like you can't tell me that the video isn't disgusting. I'm not going to show the video because it is really, and I mean REALLY disgusting. Go watch it for yourself. The Meat in the burgers are high in sodium and fat. Nothing new on the Breakfast menu has come out. The customers also like being $#*!ed. One time in New Mexico, Staff had to call the cops just because a customer complained about their onions. Burger King also works with a Brazilian company that Grazes Cattle on protected forests. The employees don't even care about cleaning and they need to be fired. The employees also don't like giving refunds and the only reason I can think why they do this is for money but they can do a lot of other things than to work at a crappy job like Burger King or McDonalds.

Thumbnail of user michaelp69
Washington
144 reviews
1,467 helpful votes
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December 8th, 2013

Burger King offers some very interesting prospects for a fast food website. They offer delivery in certain areas of certain states VA, MD, FL, NY, TX, CA, CO, NV and IL. I live in NV but just outside of the deliverable area. They have a cool offer if you use their delivery service. They have a loyalty program in which you can get your Whopper, TenderGrill, Tendercrisp, Premium fish or Original Chicken sandwich on every fourth order for free. This site is useful if you are away from home in a hotel or student dorm. Couldn't find a calorie counter on the site.

Thumbnail of user charlesc1835
Florida
4 reviews
5 helpful votes
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January 30th, 2022

This Burger King 6950 park boulevard in Pinellas Park Florida is competing to be the worst Burger King throughout Florida and they are winning
The store is dirty, understaffed, improperly trained with management that doesnt have a clue
Over 8 calls to customer service who was attentive. Asked for and was repeatedly promised a call back from regional/district management. Not surprisingly there have been no return calls.
Went back and another manager said regional and district managers always refuse to call customers and it falls to the store.

This is a store in disarray and floundering and should be shut down

Will avoid this BK like COVID
Just bad, really bad

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Thumbnail of user ginos32
Florida
1 review
1 helpful vote
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August 19th, 2022

The worst fast food franchise ever. The top management needs reevaluate their stores.
Jacksonville florida, Collins rd is the lowest and most nasty place I seen.

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Thumbnail of user bethanyb195
Michigan
1 review
0 helpful votes
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January 23rd, 2023

I do not know if her name is spelt this way, so sorry, BUT SHE WAS AMAZING TO ME AND WAS VERY PATIENT. I come through there every once in a while, and this time Crystal gave me a wonderful experience and helped me figure out what was wrong with my card on my phone. She took the time out of her day to help mine. So, I wanted to take this time to return the favor and let the world know how great she is. THANK YOU! YOU ARE A GOOD PERSON CRYSTAL, I APPRECIATE YOU!

Thumbnail of user dedee6
California
3 reviews
1 helpful vote
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November 16th, 2021

They gave me coke that was just laying around that didnt taste but coke but i still drank it. I couldnt stand up after I drank it. The pain was excurcting felt like dying. I felt like time passed by I was dying. NEVERA AGAIN

Tip for consumers:
please dont ever buy from here felt like cutting my tounge off the

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Thumbnail of user rebeccae761
Tennessee
3 reviews
0 helpful votes
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June 28th, 2022
Verified purchase

Burger King at 462 S Highland Jackson Tennessee 4pm. On 6/2722. The actual store wasn't closed but the dining room was which created a huge line at the drive through. Unknowing the dinning area was closed, I parked and tried to go inside but the DOORS were LOCKED. So, I stepped over to the window thinking I could just give the order number and have it handed to me with little ado. Why should anyone who pre ordered and paid for theirs have to wait behind a dozen customers in drive through who have yet to place, pay for and receive their food. The reason I used the app in the first place was to save time. The woman at the window was hateful and rude. Told me to move away as she proceeded to serve everyone in drive up which left me waiting in the heat for a long time. My order was served with a hateful lecture on how I had to go through drive up to get my app order. The app did not say anything about any requirements or steps for picking up orders. I think if BK is open for business the doors should not be locked. They can place chairs on top of the tables and signs that dinning area is closed. If they are not going to unlock the doors the app should not be eligible at those stores. The hateful employee should be removed from duties that interact with customers.

Will never return to that location!

Products used:
Food

Service
Value
Quality
Thumbnail of user eduardoc164
Florida
1 review
1 helpful vote
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August 17th, 2021

Rude staff, rude manager didn't want to give ketchup or any other sauce just because I didn't order chicken nuggets or other meals that was ordered, cold food, no flavor... even the soda was bad...

Service
Value
Thumbnail of user carolynh1099
Nebraska
1 review
0 helpful votes
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August 3rd, 2022

$37,050 that's how the GM should get paid a year instead of less than that because they have to be overworked. Because they have to be by themselves. I know six of them from each and every store.

Tip for consumers:
Hey you're managers and your general managers and salary employees better if you want to keep home.

Products used:
They should be paying their GMS better because they are by themselves in the morning. $37,050 that's how much they should be getting paid a year. But instead their salary employees get paid less.

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Thumbnail of user joycer457
California
1 review
0 helpful votes
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April 19th, 2022

Prices have gone way up, and food quality way down, will not eat here again. The receipt didn't even show prices, 33.00 is expensive for 3 whoppers and 3 med fries.

Thumbnail of user sarag757
New York
1 review
1 helpful vote
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February 10th, 2023

I was here a while ago. The moron behind the counter did NOT understand a simple order. When I got home, she gave me the wrong item. I filed a complaint with corporate. NO ONE HAD THE DECENCY TO GET BACK TO ME! I will NEVER go to this place again.

Tip for consumers:
Never go to this Burger King.

Products used:
N. A.

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Thumbnail of user josew25
Seychelles
6 reviews
1 helpful vote
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April 3rd, 2019

Service was good and staff is friendly, never had any issues with them but the food was horrible. The chicken in my sandwich was over cooked and the salad was rotten. Fries were a little bit cold.

Thumbnail of user kelzh
New York
6 reviews
6 helpful votes
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October 9th, 2014

Service is SO slow. I used to think their fries were the best, but they aren't even good anymore. I don't like McDonalds, but I would choose them over BK any day.

Thumbnail of user aaront353
Maryland
3 reviews
0 helpful votes
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April 10th, 2022

The lobby was very clean and organized the staff was very friendly and very helpful the store was very modern very up-to-date Robert the employee there was very very helpful and very polite.

Products used:
I ate food

Thumbnail of user brooklynj10
Tennessee
1 review
0 helpful votes
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July 27th, 2022

Was welcomed immediately by an employee named Chris Brooks, so nice and friendly. The food was fresh and warm. Definitely coming back when giving the chance!

Thumbnail of user jcd38
Illinois
6 reviews
3 helpful votes
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July 23rd, 2022

07/23/2022 - Visited Burger King (#7545) at 9279 W 159th St, Orland Hills, IL... While waiting for my order to be filled, I saw the STORE MANAGER kick a stepped-on french fry under the serving table, rather than bend over and pick it up... There were also various other food items and wrappers on the floor. The place is unclean, and the employees don't seem to care... There are plenty of other fast food restaurants in the area to choose from that are CLEAN!

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Thumbnail of user jamestimothyw
Maryland
1 review
1 helpful vote
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July 9th, 2021

The menu does not offer combos just sandwiches. On the main page everything is available but when you click on an exact location to purchase those options aren't available.

Thumbnail of user robinp657
Michigan
1 review
0 helpful votes
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February 13th, 2023

Burger King will not get your order right. Act like you placed the wrong order and wont refund your money. To make things right they offer you to come back to their restaurant and provide the same piss poor customer service. They are RUDE, UNCLEAN, and UNPROFESSIONAL. SAVE YOUR MONEY!

Tip for consumers:
Go somewhere else. The food is not worth the headache.

Products used:
I ordered food that was not prepared correctly and took money for an order that they did not put in the bag. When contacted they told me to come back instead of refunding my money.

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Thumbnail of user crystals834
Louisiana
1 review
1 helpful vote
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July 14th, 2023

The customer service is ridiculous it is very very very poor and they are very ghetto every time I go to the Burger King on Pines road I'm always getting into it with an employee or at manager they need to be more professional when I'm spending my money.

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Thumbnail of user tamikas72
Jamaica
1 review
1 helpful vote
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March 9th, 2023
Verified purchase

Good Evening viewers. I went to Burger King in Inshore Montego Bay Jamaica only to be disrespected by one of the employee there. The lady have the nerves to also said she will spit in my food after I told her to stop arguing with me the customer before her saliva get in anyone food since she is not wearing a mask. I will not recommend this fast food restaurant to anyone as the employee there are not polite, very disrespectful, and customer service friendly. I manage to take a picture of the young lady but she wasn't wearing a name tag. She is the one that put the meal together and hand it over. To me she is having a bad day and just before of one simple question she went overboard. I believe Burger King need to fired her and get professional person who want a job to do the job well.

If the doubt my review, they need to check there cameras unless they are not working.

You will see her in the picture at the drink section. You need to terminate her contract.

I have also emailed Burger King managers and I hope they will do the necessary to ensure the issue is corrected so it will not happen to another customer. I also notice that they do not have good reviews and today I learn why.

Tip for consumers:
N/A

Products used:
N/A

Thumbnail of user joem3003
Georgia
1 review
0 helpful votes
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June 21st, 2023

I CAME HERE ON A TRIP AND WE SPENT 1 WHOLE MONTH PLANNING BEFORE TO RECEIVE THE MYTHICAL SPIDER VERSE BK WHOPPER AND WHEN WE WENT IN AND ASKED THEY SAID THEY DONT HAVE THE SPIDER VERSE BK WHOPPER. THIS PLACE SUCKS

Tip for consumers:
NO BK SPIDERVERSE WHOPPER SO DISAPPOINTED IN THIS COMPANY

Products used:
SPIDER VERSE BK WHOPPER

Thumbnail of user rebeccah2318
Ohio
1 review
0 helpful votes
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January 20th, 2024

So I went to Burger King and I asked for a door dash bag because I have more food with me and when I asked I said can I have one of those bigger bags and they gave me the smallest they had.

Tip for consumers:
Your workers were giving me dirty looks

Products used:
N/A

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Thumbnail of user tawnyaa8
Indiana
1 review
0 helpful votes
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February 26th, 2022

I went to the Burger King at East Raymond Street in churchman Avenue on February 25th 2022 I had to go back inside for the french fries they forgot to give them to me but when I went inside that place look like the city dump it was trashy it was terrible I would not even go back in there ever again I would not recommend this Burger King to anyone

Products used:
Food

Service
Value
Quality
Thumbnail of user jenniferd1175
California
1 review
1 helpful vote
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September 7th, 2020

I WANT THE WHOLE WORLD TO KNOW THAT THE WHOPPERS MAKE YOU HAVE A BAD STOMACH PAINS AS LONG AS A WEEK AFTER HAVING THEM I WOULDN'T WISH ANY PAIN ON ANYONE PLZ WARN OTHERS ABOUT THE WHOPPERS I'M NEVER EATING AT BK AGAIN

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