Bloomingdale's

I received a gift for my new baby. Born 6 weeks ago. Came from Bloomies but without a gift or otherwise receipt. Bloomingdales refused to return it. Said it was "not being sold" anymore. The little outfit was newborn size and bought A month ago. How can it not be sold anymore? And since When do they refuse returns when the label and tag Left no doubt it wa purchased at Bloomingdale's. When I complained to the manager, he looked at me and simply said, "not in the computer, not accepting a return and have A nice day". With that he walked away. Be careful what you buy, what receipts you keep and what Gifts you send. Terrible, terrible, terrible service,

This site has beautiful clothes, shoes, makeup, and accessories. All their products are very well made and great quality. They also have wonderful customer service. This is a great store to purchase from online.

Not sure what they are doing different than everyone else but they always seem to have the item I'm looking for and shipping and return process are exemplary. Not to mention their first rate communication.
Other retailers should follow and learn from this customer centric retailer. Their buyers, operations and logistics team should be commended. Thank you!

There are some things that remain the same price no matter what store you shop. That said, when you apply for a loyalty card, you get perks with your purchases, specifically Clinique and other mid-shelf cosmetics. Bloomingdale's also offers free returns. Items arrive in a box outside a very nice inner box with tissue paper and a ton of sample in which you get to choose which ones.

I've been a loyal Bloomingdales customer for over 15 years and have had their credit card just as long. Their online platform isn't great and neither is their mobile app as they aren't easy to navigate or find specific things. Their merchandise also could use a huge refresh. Time to liven things up!

Me and my friend bought bunch of different clothes in this store but not everything was a perfect fit for is. So we decided to return it and store manager said that`s it against store`s policy to make a return on things that had been already purchased. Despite the fact that the price tag was attached and it had never been worn we ended up putting those clothes into a closet and forget about them. But I will never forget this experience and never go back to Bloomingdales that`s for sure

I made shopping from nordstrom.com, i got acknowledge my appeal in 8 days its such and hard to sit tight for this much time and moreover its so much over the top i ran across every things, i have been exp. To purchase a rate of the denim pants from fsession.com they are much better than those.

I haven't been to their stores, but their website and phone service is excellent. I never have any trouble searching for or arranging search results just the way I like them and am always informed of new sales or promos on time to use them. If an item arrived and isn't as expected they have an easy return service.

This business has questionable practices for the consumer: i qualified for a promotional gift card based on a purchase and then they lowered the balance of the gift card by $100 when i exchanged a few items for other items. Mind you i actually spent more in the exchange and paid additional money but they claim i return items from the first order and took 100$ away. To make matters worse, when i contacted via e-mail they were completely unhelpful and told me to call customer service. 4 agents put me on hold and rudely hung up on me, while the 5th one actually had the professionalism to understand my situation but told me there was nothing she could do — it is the store policy. STAY AWAY

Every $100 you spend get $25 off simple right... NOPE a lie. When you get to the check out with almost $500 in the bag - you don't qualify. Absurd. Just went to Amazon and bought the same exact products. At least I know their return policy and how easy they make it. Also they don't LIE!

Super disappointed with their service, I made a purchase on 3/29/22 and still have not received, even thought I paid for the express delivery. I have contacted the store more than 7 times and they keep saying that my order will arrive and they are not able to make the refund. It is a $200 purchase and after all these attempts, I will take legal measures to have my money back. Worst customer service ever!

So disappointed. Brought back a gift without a receipt. Had a bloomindale tag on it and the clerk refused to even let me exchange it. The bar code was on the tag and you would think it would be pretty easy to look up. Bad customer service

I thought its a luxury store but the associate at YSL (his name was Jason) was very rude and disrespectful and he yell at me and threw everything with anger and gave the bag to me walked away without saying anything! This is the way u guys treat people?

Bloomingdale.com has the worst online customer service. They really need to take care of their customers when they are spending a lot of money at Bloomingdales; instead they treat you like you do not matter and they do not know what they are doing. Disappointed.
Also, I wish there were more well speaking customer service people like it use to be with Bloomingdales. Now there is a communication problem.

I wanted to provide an update - after 8 months, I finally received a credit on my Bloomingdales's account for the shoes I returned. I never received a note or email letting my know that my account was credited - the credit just appeared in my statement one day. I'm very disappointed with Bloomingdale's overall handling of this issue.

I purchased a Johnathan and Drew Kristan rug. I love Kristan rugs I own 3 wool. This rug was a different fabric. My daughter is allergic to wool. Upon receiving the rug it looked nice. Bright and clean. Now the fabric colors seem to have bled into the beige and in some color spots gone all together. The fabric material is all matted and some areas piled. In less than 7 months the rug $1000, looks 100 yrs old, dirty and I'm rolling it up and tossing it. Bloomingdales refused any help not even an exchange but did offer a megar insulting loyalist $50 gift card. I'm done shopping at a store that won't bend their policy for a serious situation. No more Bloomingdale's for me.

Purchased a pair of Ray-Ban sunglasses with order number ******* for a total of $213. I bought them during the Labor Day promotion, and they were delivered to me on Saturday, September 2nd. To my surprise, they arrived in a damaged box, without a case, and completely dirty. They appear to be used. Even when buying sunglasses at Ross, they don't arrive in this condition. Bloomingdale's is supposed to be a "first-class" store, but it certainly isn't. This is very poor service, and they are selling used and damaged items. I invite the consumer protection agency to pay more attention to these kinds of stores that deceive customers by selling used items at the price of new ones."

Last March I ordered six chairs on line, when I received them, I only received the chairs without the legs, they where all missing. I called customer service to arrange pick up, they only picked one up, the rest I had to take to UPS myself. It has taken over three months to get full credit for the chairs, they have not refunded the shipping charge for five of the chairs yet only $19.00 for one.It has been a nightmare, every time I call the credit department they transferred my call to another department and no resolution to my problem. I been a customer for over 25 years, never had a problem until now. I guess that they are not capable of resolving issues when the items are sent from an outside vendor. For now I will never buy from Bloomingdale's again.

I got a $300 promotional gift card from an in-store purchase in September. No one mentioned the expiration date or the small print on the receipt. Sure enough, when I remembered to use it, it was expired. Their customer service line has a special selection for "expired promotional gift cards". Yet, you wait forever talking to an agent, and then each gives you different next steps, including one agent who gave me an 1800 ADT number to call. I tried a few times and in the end, I got a rude manager who basically told me that it is all my fault for not reading the small print. He was so rude and just shied from splurting out the curse words, but it was in his tone all over. The store won't be on the top of my shopping site for sure.

Absolutely the worst. I had a gift card and tried to spend it online. The order went through but later they sent me an email saying additional information required. I called, waited for 30 minutes and finally someone picked up. He assured me after getting my credit card information, the order will go through. That was NOT the case. The second order was denied again pending "fraud investigation". I called again and spoke to several supervisors, and they still cannot tell me why the system flagged my order. It was a simple gift card paid with CASH. There was no credit card involved so how can there be any fraud? The truth of the matter is, they stole my money and now I am out a $200 gift card and my order.

I bought 2 dresses from this website and I am very satisfied with the quality. Also the shipping process was pretty fast. The return and exchanges are a little bit evasive but does't matter because the dresses fits perfect:)

Thanks guys

The customer service reps can't clearly communicate in English, are ill advised of information and are not helpful. Wait times on hold can be an hour or longer. My loyalist account was hacked, rewards points and cards stolen, and used, and it took over a month to solve the issue. New loyalist account was issued but cannot add it to my profile since that portal has been down for over a month. Over all a total $#*!show-- nobody knows whats going on-- no security breach notice was sent to me, no apology, and clueless reps all around.

If you're placing an online order be aware that they might charge your account and send you an email saying some bs about it not being complete. And once you call and confirm they still don't complete your order and you're stuck with having to wait 3-8 days until they decide when to refund your money back! They're just terrible I didn't think a store like them could've had such terrible costumer service! If i could give 0 starts i would