Bloomingdale's

Purchased a Bally Chapman backpack for $775.00. Bloomingdale's website stated item was manufactured in Italy, only to find out that it was made in China!

This is a spectacular department store. A must see when in New York especially if you love shopping. Make sure you set aside a lot of time to get around.

I order a jacket for my dad birthday gift in size small on 3/7/2022. On 3/11/2022 my item arrived. I am very excited to receive item very early. But my happiness didn't last too long. I found out that Bloomingdale's sent me a wrong size. I went back to their website and found that size small is sold out and size medium that I received is only cost $46.88. I paid $62.50 for a small but received medium that cost a lot cheaper. Bloomingdale's is over charge me!
For Bloomingdale's, if you wants to do online business, you have to handle inventory issues better than this. Why you sent out the item that customs didn't order and hope that customs will be accept its. Over charge your customers and hope that they are not know its. You can just easily cancel the order and notify customer. No need to pay for shipping and retuning cost. No need to dealing with upset customers.
Now I have to go through returning process, pack the item in the box, drive to UPS for drop off, and hope that Bloomingdale's will receive my package, so I can receive my money within 2 weeks.

Was trying to find a wedding band for my wife to be tomorrow is her birthday a young ladybsaid she would be right with me I walked the entire jewelry dept and watched her putting away boxes I understand that people have work to do but I am a buyer looking to buy a certain type of jewelry with the money to do so I ended up leaving because she did not have time to wait on a customer what a terrible feeling as a consumer during the times that people are struggling that this young lady did not have time for me waht a shame

I had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating.

When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received.

What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded.

This has undoubtedly been the worst customer experience I've ever encountered. The combination of canceled orders, an unreasonably long phone wait, and an apparent lack of follow-through on their part has left me feeling utterly frustrated and dissatisfied.

As a customer, I expect a certain level of service and accountability, especially when dealing with a reputable retailer like Bloomingdale's. Unfortunately, my recent experience has shattered that expectation.

I sincerely hope that Bloomingdale's takes this feedback to heart and works diligently to improve their customer service and order fulfillment processes. In the meantime, I would caution others to exercise caution when considering making purchases through their online platform.

I bought a watch on the bloomingdale's website for a little over $100. They emailed me the day after i put in my order, saying that i needed to call customer service to provide additional information about my billing address. I called them & was put on hold for about 25 mins before someone finally assisted me. Then they go on and tell me that my order was cancelled because they couldn't verify the billing address i provided to the one on my debit card. I've been using this debit card since college & have lived in the same house sine grade school... I've bought plane tickets to Europe for 1000 with this exact address & debit card and has never had any difficulties. I verified everything for them, including my name, the card number & went through a bunch of transfers from the billing department to customer service to etc until they finally said they'd put in the order again. They promised me the order will go through but nope. Checked my email the next morning & there it was. A cancelled order again... i am NEVER shopping at bloomingdale's ever again. Online or in-stores. The experience was just TERRIBLE & not worth saving $10.

I WAS AT THE BOCA STORE WITH MY MOM AND HAD A GREAT AND HELPFUL SALES PERSON HER NAME IS RANDI MILLER. DEFINITELY WILL RECOMMEND HER TO ALL MY FRIENDS. NOT ONLY WAS SHE HELPFUL BUT VERY KNOWLEDGEABLE. THANK YOU RANDI FOR A GREAT EXPERIENCE.
LISA

Every time I called them they hung up on me because they didn't have an answer, how rude of them… the phone number In Glendale Galleria not working, no one answers and when you call the corporate number they have no clue how to help you, I never shop in that store again!

Will not take the time to resolve any issue you may have. I ordered something with a delivery date of about 10 days which is a long considering other companies where you purchase 700 dollar jackets, and especially if you pay using Bloomingdales Credit. They will not resolve any issue at all. I had an issue with shipping to my apartment address and requiring a signature to make sure it gets to my door because USPS here is terrible to leave your box just sitting in the main area for mail boxes and you can just pick it up or anyone else for that matter, USPS has even left a 1,600 value item sitting in front of my door that had signature requirements where nobody signed and luck saw it my way that day that I actually found it there
I ordered and the package said delivered and that was it, but I never received the item, I don't make it customary to just say I didn't get things when I did. I asked when ordering that a signature requirement not be waived, ignored, and sent via regular parcel post, never will know what happened to it, right at Christmas time. I know it was stolen and I thought since I paid with their credit, they would help me and they denied me help simply by saying the tracking said delivered.
I do not recommend buying anything from them of any significant value and get it delivered,
They even delivered my Roberto Coin necklace worth 1,800 right in my front door, left for anyone to enjoy in this large complex.
Not cool

Bloomingdales is a sinking ship. The permanent closures have nothing to do with Amazon or COVID. It is because they have awful customer service. Won't be back online or in store.

I got an order online from Bloomingdales. I am very pleased with my purchase. I like the clothes, they have trendy design. The quality is good and the sizes are true to the measurement table.

PLEASE NEVER SHOP WITH BLOOMINGDALE'S, THIS COMPANY IS A SCAM. THEY WILL CHARGE YOU FOR A PRODUCT THEY DON'T EVEN HAVE IN STOCK AND MESSAGE YOU TWO WEEKS LATER, SAYING THE ITEM IS OUT OF STOCK. THE BEST PART IS... THEY HOLD YOUR ACCOUNT FOR THE PURCHASE AMOUNT FOR 3-5 DAYS AFTER THEY NOTIFY YOU THAT THE ITEM IS NO LONGER IN STOCK. PLEASE NEVER SHOP HERE, THEY WILL TAKE YOUR MONEY AND SEND YOU NOTHING.

Bloomies, as it's affectionately know--how can we ever go wrong here? They ship fast and have excellent inventory selection, and their sales are unbeatable. I have all good experiences here.

I placed an order for about $800. It shopped in two surepost shipments, I used to shop Bloomingdale's online and they were always great. Not any more. They have zero customer service in the US and the others answering when I saw were incapable of helping with an order not received, we're unable to transfer me telling me they have no customer service in the US unless you go to the store.

So I don't live near a store.

I'm so angry and disgusted with this company, not only that they have no service to help but when I went online to get my order number I see there's 25% off, so they also charged me $200 more for the same order that anyone a few days later would pay.

It's disgusting really and I'm going to have to dispute the charge now with the credit company because this disreputable company cannot afford to pay people to work that can figure out what to do,

Initially she asked if I wanted a refund or replacement, I said a replacement of course then she said she'd send a replacement and I'd get a confirmation email in a few days. Obviously trying to get rid of the call.

Then I saw part of the order was reordered but I can't tell if they tried to charge again.

I called back and said I want my money back and never to shop at or deal with bloomingdales online again.

I'm at a loss as to what happened to this once great company but I'll never shop there again. Now I also need to change my credit card number cause I don't trust them.

These dresses are out of this world! I always tell my friends that if they are thinking of a great gift for me it should be a Bloomingdale's gift card.

This is a great experience to simply walk-around,... just looking while am holding on to multiple bags from other stores. Bloomingdale's is simply too expensive.

I ordered online product and I didn't get because my package was stolen.This same day I called to costumer service and give the details.They tell me that my package was left in mailroom in lobby place not delivery to my door.After 2 days I received email from customer service without any explanation.
Thank you for your recent inquiry. After careful consideration of your claim and after reviewing your order history, we regret to inform you that your request for a credit or order reshipment has not been approved.

We value you as a Bloomingdale's customer, so if you feel your issue has not been satisfactorily addressed, please call us at *******254. You can contact us 9:00AM - 12:00AM ET, 7 days/week.

It doesn't matter if I new customer or old customer point is that I lost my package and I want refund.I am completely shook I am customer for about 3 years and that what I get.I wish give zero for service.All packages have insurance that policy Bloomingdale's store but that is not true.I am a very disappointed for that service it hard for me to believe is that reputation have do with your customers.

I've been a customer for many years well over 30. The people I spoke to were sending me in circles Don't go to the Corp. Office for help you most likely won't even get a response. I had a return dropped at UPS drop box in CO. It wasn't received by Bloomingdales. I called several times trying to figure out where it was. Finally CS at Bloomingdales told me to file a claim with UPS, which I was happy to do, but couldn't as UPS said Bloomingdales needed to file as it was their acct with UPS. Went back to Bloomingdales and UPS several times back and forth, no one at Bloomingdales seemed to understand, I couldn't file a claim as it's their acct! I finally went to the corporate office of Bloomingdales. Sent an email explaining the problem…no response after days. Send another at this point saying to close my acct. And explained again why, thinking that would prompt a call, I was wrong. Finally a response just saying. We have closed your account. I'm shocked after all the years, not even a response of help. $369.22 was the return, probably stolen from dropbox so beware of that, even though Bloomingdales says take or use dropbox at UPS, and yes I had a tracking number. By the way I pay my balance monthly and have had hundreds of transactions with Bloomingdales. My Nordstrom account will get added benefit.

EVERYONE is offended these days.To prove a point I'm offended you removed "Fake News Shirt"

I have shopped at Bloomingdale's for 40 years and will NEVER shop there again. NEVER!
NEVER! NEVER! NEVER!

You're political correctnes makes me puke.

Please understand the risks you're assuming in using this so called "high end retailer" for your consumer needs. Many times over and over I would place orders on Bloomingdales.com and receive items that were clearly used. Accessories wouldn't be in their original packaging, would have fingerprints all over them and would be dirty, makeup accessories would be opened, makeup clearly used (imprints from brushed and sponges clearly visible), boxes ripped from previous purchasers opening the items, and certain items would be missing certain "pouches" and "cases" that certain brands are required to come in. Bloomingdales quality control has spiraled out of control and this company clearly doesn't have its customer's best interest in mind--Bloomingdale, what are you thinking sending your customers used products? If we want used, we'll visit the local thrift store. We come to Bloomingdales for authentic and quality products, and we EXPECT them to be NEW and UNUSED. Figure out what you'e going to do with your returned items, but please, don't take your customers for fools. You know better..

The item received was not the item I ordered, the tags where from the right garment (white pants in size 4), but the pants I received where size 6, cream with blue strips! The company is going down the hill. I will not be shopping there again. Last fall, I ordered a pair of jeans to be delivered to the local store. The shipping took a lot longer than expected; I left on vacation and was unable to pick up the item. After few days, I received an email informing me the item was returned to the inventory since I did not pick it up. I did not think much about it, until I realized the store never credited my credit card for the return. When I called customer service, they informed me the credit was issued via store gift card. The problem was, I was not present at the time of the return at the store, nor was there credit on my account. About a month later, I received a store credit "gift card" in a mail with a hand written note saying I never picked up the store credit (weird). I called the customer service to ask why the credit was not issued to the original payment method and after the run around, I gave up and decided to use the credit for future purchase. Well, well... when I got around to it, it turned out the credit was used two days after the item I didn't pick up was returned to the inventory. At this point, I called my credit card with all the information collected and disputed the charge. Yesterdays delivery toped it off, It was not even the wrong item shipped; the tags did not match the size or the description of the garment ordered! So sad. I loved Bloomingdales!

I have purchased 2 dresses for my sister's upcoming wedding and those 2 are my favorite dresses of my entire life thanks to Bloomingdale's providing such a wonderful discount and gofts

NEVER EVER SHOP FROM BLOOMINGDALES.COM! They are simply lying and wrong! They say the item is available and set you up and everything is ok then before the delivery date or the night before they tell you the item is not available! NEVER TRUST THEM! And no matter how much you call theyre only apologizing for no benefit!