• Bloomingdale's

Bloomingdale's

Is this your business?
Write a Review

Overview

Bloomingdale's has a rating of 2.0 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bloomingdale's most frequently mention customer service, gift card, and next day problems. Bloomingdale's ranks 92nd among Department Store sites.

  • Service
    53
  • Value
    41
  • Shipping
    38
  • Returns
    40
  • Quality
    38
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
14
23
See all photos
How would you rate Bloomingdale's?
Top Positive Review

“Red Stuart Weitzman boots amazing quality”

Sue R.
2/25/22

I've had my eyes on these boots for awhile but they were out of my price range. Cue Bloomingdale's… as they were on sale plus an additional 25% off. The red suede is stunning in person, amazing quality and even for a tall heel I can walk in them.

Top Critical Review

“Worst customer service ever”

CHERYL P.
10/24/24

4 calls to get actual customer service, pathetic, shop elsewhere all I needed was 5 gift receipts. Finally called NY and got someone with a brain but she was snippy. I wound up printing my order and crossing out the prices and that would be sufficient. I said I would return and reorder and they were ok with that rather than provide any customer service at all.

Reviews (258)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89)
Thumbnail of user jasonw107
California
10 reviews
3 helpful votes
  • Send Message
March 29th, 2016

No issues! Wished the local bloomingdales wouldn't have closed down. They are difficult to find sometimes! When you od, rest assured you'll get quality products and good prices

Thumbnail of user sandeepg9
India
2 reviews
6 helpful votes
  • Send Message
July 3rd, 2017

Hi tara I paid $32 on 29/06/2017 for
MY DATED ASTRAL READING OF LUCK AND MONEY.
Since than I don't get any thing.
I mail u four times but no response is there.

So please refund my $32.

Sandeep Gaur

Dear Sandeep,

We can confirm that the payment you've just carried out on Tara's website has been registered. Keep this written evidence as proof of payment:

Your request: MY DATED ASTRAL READING OF LUCK AND MONEY
Transaction number: xxxxxxxxx
Name: Gaur Sandeep
Date: 29-Jun-2017
Total amount: USD 32
Terms of payment: one installment

Thumbnail of user raniab6
California
1 review
2 helpful votes
  • Send Message
April 17th, 2021

Had the worst experience with this store. I have placed an order and want it to be delivered as soon as possible, for that I want to do next day delivery and they said we can not offer it. For that reason, I chose the express deliver in 2 days. I placed the order on the 14th and should arrive on the 17th, they did not process the order till the next day and was not delivered to me on the 17th as I paid for. When I called the customer services representative her name was Silvena, she said I dont know what to do? I was so angry it was my brothers wedding and I dont have my item. The representative was more concerned to offer a refund, but not bothered to call the UPS to ask about the item.
When I placed my order I made sure to ask the representative more that once if I would get my item on time, and she kept confirming to me it will be delivered on the 17th. Please dont trust this store representatives they just try to get the customer to buy and get their commission.
The only store I would trust would be Nordstrom, the representative would tell you the truth and would not mislead you just to buy staff that you would not get on time.

Thumbnail of user remys5
New York
1 review
25 helpful votes
  • Send Message
May 17th, 2020

I had to change the delivery address, the day after I placed my order, so I tried to contact the customer service it was impossible to reach out to them for 3 days, on the 4th days they told me "it was too late, they couldn't do anything now, I should have tried before" I explained to them that I tried, they said sorry it's the policy, you should try to call UPS, I called UPS, UPS told me Bloogmindales were the only one to be able to change the address, as they are the sender! To finish no one is able to change the address it will cost me 100$ of uber to get it to go back to my place!

Thumbnail of user mozhganc
California
1 review
0 helpful votes
  • Send Message
August 31st, 2022

I tried to purchase some Michael aram merchandise so it was 5 item I placed and ordered and they send me an email my order been canceled and need more information to provide and I need to call so I called and provide The information they asked and they told me you order now in placed, when I checked my credit card they charge twice and they ship me twice so I told them to cancel the order and refund my money they said we can not refund your money while not having merchandise in our wear house, so we try to get the ups to turn around to our wear House instead of my home so they email me they couldn't get the ups turned around when I got the stuff I email her and she will set up ups to come and pick it up so been two days I emailed her and she didn't respond so I called customer service they been so rude and un polite and I have to explain all over to each person when I call so frustrated and upset about all this happened I will never shop again and they customer service horrible

Thumbnail of user tw744
Indiana
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

I purchased a MCM purse when it came to my house it was a scratch on it, so I returned it. Was told that another purse would be sent out. Waited n waited talked to several people to find out they just refunded my money back. So mind you I had used a 340 gift card and took the rest off my charge card. So They credit the 340 to my account (that was an hassle by itself) by this time I've talked to over 5ppl. So I was just going cash out on my credit and just be done, I was very irritated with them by this point. So late last night I'm on the account I see my credit had posted so I said let me use my credit and try this one more time, purchase went through I was happy so a couple minutes later it was canceled smh. They couldn't apply my 340 to the purchase what but it's showing I have 340 credit but I can't apply it to my purchase and make the difference up. I'm very pissed and I know they could careless but I closed my account and I'm done. Bloomingdale's you definitely let me down I expect more from you!

Tip for consumers:
I’ll stick to what I know

Products used:
Nothing

Thumbnail of user lizziek4
GB
5 reviews
17 helpful votes
  • Send Message
October 11th, 2017

I get that the top brands are here and it is an iconic store but we need to stop the price mark up for so thing which does not even really exist

Thumbnail of user estherg9
Indiana
13 reviews
8 helpful votes
  • Send Message
March 2nd, 2015

Great place to shop, but it's not cheap. I would wait for the sale before buying anything. Returns are easy, and the customer service is pretty nice.

Thumbnail of user lorib108
Oregon
29 reviews
47 helpful votes
  • Send Message
December 27th, 2017

Nice stuff but the average person can not shop there they are simply over priced. Lower you prices and you may sell more

Thumbnail of user janew33
Illinois
1 review
2 helpful votes
  • Send Message
December 22nd, 2013

The purchasing experience at the store was pleasant but if you have any issues, don't expect any service going forward.

I bought (what we thought was) a very nice sofa in May and after a mere 4 months the cushions were failing and I'm not sure why, couldn't be my 110 lb body! I called the store, lots of back and forth and they sent a specialist out to take a look. He surveyed it and agreed it was defective. Offered to insert foam to help support them but being such a new sofa I was concerned about the overall quality of the piece. I requested a refund based on the defectiveness (sofa had been discontinued) and it was agreed to but in that process of arranging that, mgmt changed their mind and only offered foam inserts. I'm not sure why they went against their word.

Many sofas offer a manuf warranty of a year for fabric and foam which I am looking into. I just don't understand the unwillingness of help from the store, thanks for taking my money Evelyn (sales assoc).

This isnt value city and the reason why I shop at higher end stores, for service if it's needed! Would've been better off at value city. What a waste of money.

Thumbnail of user pamr30
Missouri
13 reviews
13 helpful votes
  • Send Message
January 23rd, 2017

I have shopped online at Bloomingdale's for a long time. Free shipping is a plus! I try to buy sale items, since they are an expensive store! :)

Thumbnail of user ferrisb
California
5 reviews
28 helpful votes
  • Send Message
June 1st, 2016

Expensive but usually worth the cost. I always check there for trends and prices before I shop anywhere else.

Thumbnail of user danae151
California
1 review
2 helpful votes
  • Send Message
April 6th, 2021

DO NOT PURCHASE ANYTHING ONLINE FROM BLOOMINGDALES! Bloomingdales calls me one of their Top of the Line retail customers, and I will no longer be purchasing anything from Bloomingdales. I made the fatal mistake of buying an expensive pair of earrings online for an event that has long passed. They sent me the wrong earrings. I immediately reported this to Bloomingdales and returned the wrong earrings they had sent. They said the earrings were in stock and I'd receive them in 2 - 3 days. Since then I have phoned and written to customer service repeatedly. It's been almost a month and still I have not received the earrings or gotten my money back. And the last phone call I had I was told they were not going to reimburse me for their mistake, nor were they going to send me the replacement earrings. Bloomingdales has treated me rudely and unprofessionally and worse they have pocketed my money and did not deliver the earrings I ordered as promised. I will NEVER order online from Bloomingdales again, nor will I shop with them ever again.

UPDATE: FINALLY a month later, Bloomingdales did the right thing and refunded my money.

Tip for consumers:
Do NOT order online from Bloomingdales.

Products used:
I purchased earrings I never received. They sent the wrong earrings which I returned as directed. Please see above review.

Service
Shipping
Returns
Thumbnail of user geoffreyf70
Spain
4 reviews
0 helpful votes
  • Send Message
August 6th, 2022

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

Thumbnail of user johng196
California
5 reviews
15 helpful votes
  • Send Message
September 21st, 2015

Bloomies clerks are so in love with themselves they could care less about their customers. I have not shopped there in many years.

Thumbnail of user celinav10
California
2 reviews
2 helpful votes
  • Send Message
February 21st, 2022

On February 20,2022 my husband and I went to Bloomingdale's Store on Market Street in San Francisco to pickup a dress that needed some alterations & is now ready to pickup. They gave me a big brown paper bag ( like grocery paper bags) to carry the dress instead of the usual complimentary dress bag that comes with a purchase dress.
I decided to checkout the women shoes department to buy my pregnant daughter extra pair of shoes she can wear as an alternate pair in case the other pair she ordered do not arrive on time for a family wedding we are attending on February 26,2022 at Four Seasons Hotel.
The women shoe department was almost empty. There was hardly anyone buying. Yet no one came to greet me or ask what I was looking for. So I approached and asked a sales person name Clifford Hall to please show me shoes for a wedding occasion. I barely finished my word & he started shaking his head saying Nooooo. I thought he did not understood me clearly so I explained further and said as a wedding guest not as a bride. Still he insisted there was no shoes available for me to buy for a bride to be or a wedding guest? No period! There were obviously hundreds of party occasions shoes I see & when I called him on one particular shoe he said that they only have size 6. He never even asked me my size? This salesperson did not want to sell me shoes period! He was rude, condescending, unprofessional and very unpleasant. I was stunned!
I have a loyalist member with Bloomingdale's and recently pre-ordered an Italian leather sectional that is coming in April that I want to cancel now!
This man's behavior is unacceptable! This review should be -5 star.
I complained with the customer service & they promise that they will investigate. I will be waiting!

Products used:
Clifford Hall refuse to sell me shoes!

Service
Thumbnail of user jaydenh63
Australia
2 reviews
1 helpful vote
  • Send Message
November 25th, 2022

I always love to shopping at Bloomingdale. Really appreciate their staff, always polite and they gave me couple of great suggestions. Love it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts306
Germany
3 reviews
19 helpful votes
  • Send Message
October 28th, 2015

I occasionally buy cloths. Quality wise they are good. But need more improvement as their price is high as compared to quality.

Thumbnail of user dorat10
Arizona
2 reviews
0 helpful votes
  • Send Message
January 18th, 2021

I think the bloomingdale's offers authentic stuff. But maybe the price is a bit less than acceptable. So i only purchased when there was a deal.

Thumbnail of user roberts309
Georgia
5 reviews
9 helpful votes
  • Send Message
November 5th, 2015

Bloomies threw expensive dinnerware in a box for shipment to me, with little packing material for protection. Virtually all items arrived damaged.

Thumbnail of user rosauroq
Philippines
20 reviews
3 helpful votes
  • Send Message
July 21st, 2015

If you really want to give yourself a reward, after the long hours of work... this is the place to be

Thumbnail of user dricah
Georgia
1 review
0 helpful votes
  • Send Message
March 9th, 2023

Horrible! The customer service is terrible and they charge you an extra 12.99 to ship quick and the items never come.

Products used:
Gucci men slides

Service
Value
Shipping
Returns
Quality
Thumbnail of user isabellem33
Pennsylvania
3 reviews
27 helpful votes
  • Send Message
April 11th, 2020

I had a Bloomingdale's card for over a decade. Recently, I became more fiscally responsible, so when I realized they were charging criminally high interest of like close to 28% I stopped using the card this past fall. My last charge was for a pair of children's sneakers for $40 in September, and I paid off my full balance in January and cancelled the account. I checked my card, though, at the beginning of my billing cycle in February. Still zero. Covid happened the next month, and it didn't occur to me to check a cancelled account. Well, mid-February they had charged me an "interest" fee of $69. On WHAT I ASK YOU? On the Converse sneaks from September? On a paid-off balance? I didn't see the interest charge and just a few days ago, I get a letter from Bloomingdale's informing me they'd sent my "account" to a collection agency. TO THE TUNE OF $138 with a bunch of bogus fees tagged on. I called and paid it off, but the damage was done. They'd tanked my credit score. I had never once been late on a payment in ten years, I'd paid off my account in full. When I called back again a few days later to make sure that this time the account was actually closed, a guy with a New Jersey accent laughed at me and told me to go complain on my blog. This to one of their best customers. Heartless, soulless customer service.

Not to mention, unlike any other high-end online boutique out there- Shopbop, Revolve, Sephora-- they will frequently cancel your order with no explanation. Just a giant, terrible, soulless conglomerate of a company with SO MANY hidden fees and scams. Please save yourself the headache and have nothing to do with them just as I will have nothing do with them from now on.

Thumbnail of user tomm1164
Pennsylvania
5 reviews
3 helpful votes
  • Send Message
September 30th, 2016

Just ordered a new comforter for my bedroom. Quality is excellent. Color is a little off from website

Thumbnail of user maryp507
California
1 review
5 helpful votes
  • Send Message
April 27th, 2019

I had purchased jacket from bloomingdale. After a month the bottoms came out. I had been been purchasing for years but quality has been degrading.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

FREE Shipping & FREE Returns! Shop at Bloomingdales.com for Fashionable Designer Clothing, Handbags & Shoes, Home, Wedding Registry and more.

How do I know I can trust these reviews about Bloomingdale's?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bloomingdale's?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business