Bluehost

I've found Bluehost easy to use. I don't have any background in creating a website but using the Bluehost as a platform doesn't make things complicated for me.

The help desk walked me through (for me) a complex issue. They were kind, knowledgeable, and sensitive to my stress at doing something I wasn't trained to do.

I did not need a website or any of the other services. I just needed domain name and everything was adjusted with refund to my card. Thank you.

I have been a Bluehost customer for over a year and lately their server experienced a massive issue which has caused my e-commerce website massive loss in terms of reputation and sales.

Overall, this issue lasted 4 days - It started on 17th June afternoon and was resolved on 21st June 2022.

It took 6 different Bluehost agents from the support chat to finally escalate it despite me flagging up warnings and pushing to take this seriously on multiple occasions.

Some of them even said the issue would be resolved within an hour or 2, when it lasted 4 days. Others clearly implied it was my fault. This lack of consideration and concern is unacceptable.

Even when this issue escalated, it took them another 3 days to resolve it.

My website has lost 4 days of sales and half of my clients portfolio which my business will struggle to recover from.

Again, half of my clients now consider me as an unreliable website and will not work with me anymore.

I have demanded financial compensation but they clearly disregard my situation and only offer discounts on their current package.

I am extremly disappointed and strongly recommend not to deal with Bluehost.

Very good platform for hosting your own websites. Have had very little issues, very happy. Have been able to build 3 websites so far

I was disappointed to discover that the hosting option I acquired did not allow Perl scripting. I have recommended Bluehost for many years, and I coded sites for many customers. I only needed a simple website and wanted to add some simple scipts which did not work. Only after a few chats did someone tell me it was because the hoing option I had did not have Perl installed (even though I could see a Perl directory).

I enjoy working with Bluehost. But unfortunately some times my websites went down due to a server error. You need to fix this. And also state this when someone subscribes to your subscription plan.

Very hard setting up website even with a template im finding it hard just to change text or an image! Also cant find any tutorials anywhere on how to set it up

Really great, but sometimes my site hangs and I have to log out of the whole thing and log back in again when I'm in the middle of an edit. But not a huge huge deal.

You tech support through Chat is useless and the LIVE telephone support is now too expensive for most users like me. I feel you want to get rid of anyone who is not rich!

Sometimes I feel like I stumble across options like Expiration Protection and Auto Renew accidentally, and I don't know the difference between them. There is just so much to choose from. Thank you.

The interaction of the GUI interface is very slow. Many times I have to wait 5+ minutes to jump from menu to home and vice versa. It has improved over the recent week; however, still has issues.

I rated 3 stars because I tried to publish my site but its not possible to see it in the net yet. And my site is still not secure. Could you help me about these issues please?

I paid for the WordPress/BlueHost account and waited to select a domain name because I thought I could select the domain name later, according to the instructions. I received a temporary or random domain name and I need help switching it to one that accurately represents my website.

These days your site is not a plug and play in anyway. I have found that the navigation and the time that is taking me to utilize your product has been more difficult than it should be.

Blue Host really appears to be an awful platform and doesn't make it easy to get WordPress sites running at all. I try to use your built in Migration tool, but it DOES NOT WORK.

I just created an account and CANNOT get a single chat agent to reply and your phone support is also terrible with nobody apparently actually present to answer the phone at any time. I am about to cancel my account and ask for a refund. VERY UNHAPPY WITH BLUEHOST.