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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Customer service response takes about an hour and i have tried 6 times and my issue has not been resolved.
Horrible navigation through this site, especially the account management section. Almost impossible to find the page(s) where i can make the payments for hosting and other services.
There were a few issues recently, but I was able to get them resolved.
Navya was my rep tonight and she told me to end the chat and try again because she couldn't help me. My website has been down a
month and now I'm being told my files are all gone.
The biggest issue I have had is with building the website. It seems to be very difficult to change things and update post. Between trying to use Elementor and the blue host editing tools things dont seem to work. I.e. The about page isn't automatically linked to the default about page so I have to jump in and out of pages grabbing links to get things working properly. Additionally, I have had nothing but problems trying to get a news letter sign up to work properly. It seems to get stuck with blue etc. I chose to use Blue host because of feed back from others that promoted the product. Since using Blue host I have gone more gray and lost hair due to frustration. Customer service is hit or miss as well.
I am not based in USA; therefore, I have to use the chat. This is not really useful. I feel that I am taking with a robot.
I've had problems when setting up my website and the helpdesk has not been helpful.
I asked to stop the email trial and the representative said it was done and still I was charged for the monthly service.
I have contacted several times the helpdesk and I cannot see any progress.
I am very dissatisfied with the service provider.
I've just bought a 3 year plan and it's still telling me to "renew now"
It would be nice to have loyalty benefits for long time customers.
I've been frustrated with the constant errors using Wordpress and slow loading times
I like the live customer service agents to help with issues. I love the ease with which I can manage my site.
Took over a week to get my email working and not sure if it's working now
It's been positive so far. However, it's getting annoying that I have to click away a popup to add e-commerce every single time I login. I don't run a business, and that's not going to change.
Help chat sessions often take really long wait times, toward half an hour sometimes and then agents close the chat off if you dont respond within a minute or tow which is really frustrating. Its like they expect that you are just staring at the chat box waiting instead of trying to do other work
Google workspace is supposed to be an easy setup but it keeps telling me it didn't get set up successfully and the tech guy was not helpful
Since the update of the website, I have experienced that the time to solve an issue it's been increasingly longer.
Once I paid for service it was extremely difficult obtaining the assistance I needed to correct website issues, finalize services I paid for, and simply receive answers to my questions. I was consistently told my inquiry needed to be handled by another department. It has been such a frustrating experience that I have completely stepped away from my new website for the past several weeks. Overall, dealing with Bluehost has been discouraging and disappointing.
I needed my site updated because the OS you had me on was outdated. Despite many attempts you refused to help me. I moved to DreamHost and for just $99 they moved my website. They also provided me an up-to-date system for less per year than you were changing me for an out-of-date system. Glad to be moving on Bluehost. I was customer for over 10 years, but you never cared about that at all.
Things may have changed since the last time I tried to get here.
Was not the most user friendly getting here.
Slow loading and my password and login never save.
Password too strict and PIN so that I have to write it down and save it somewhere.
Not user friendly at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members