BlueMountain

In just trying to send a personalized smashup card which should be easy enough, but was incredibly frustrating. I took the time to write a special message to a family member. I tried to send it. It disappeared. I tried again and again, but to no avail. Then, I turned my phone off and on. No change. I closed the app and opened it multiple times. Then the smash up card I wanted to use was no longer in the list of cards. It just decided to disappear for no reason whatsoever. I closed the app and turned it back on again. Guess what? There It was again. Very confusing. I continue trying. I even deleted the app and reinstalled it. Still nothing fixed it. For the remainder of 45 minutes I continued trying. All it did was freeze with the hourglass and never moved forward for me to send. Total waste of my time and they have the audacity to charge $35/yr. For what?
If it worked as promised, I would pay 75 a year because I could use it very often.

I send close to 50 Blue Mountain ecards every year, and I get many positive comments from the recipients. There are very clever ones, where for example, Dolly Parton sings the name the recipient and ones similar to that. My grandchildren like the talking animals who makes their little speeches personal. I have been on BlueMountain for many years, and I have put it to good use.

The cancellation process is confusing and opaque. I was assured that I had canceled two months prior however, I kept getting charged. When I asked for a refund for those two months, I was told refunds are not offered. Basically, BlueMountain stole money from me. I've been told again that my account has been canceled. I doubt BlueMountain will honor it. I will have to stop payment with my credit card. I will leave a Google review advising people to stay away from this company.

I would just like to say a big thank you for the kindness and efficiency with which they have treated me!
I made a mistake with my membership, it was NOT their fault; but it put me in a very difficult position. They were very kind and solved the problem for me! They could have just said it was my problem but they didn't! So thanks again Blue Mountain!

I've cancelled the subscription last year at no avail. They still charged my credit card and said also sorry for the cancellation but it will stop next year. Great, I let it go.
On 12/15/13 I happen to check my credit card account to pay my bill, only to see that the transaction was pending. I cancelled immediately again this subscription, and called my credit card immediately to have them stop this payment that was done without my authorization. I got again the same famous e-mail! I am furious at this company, and they need to be stopped!

I would not recommend this service. I didn't use them once and when my card was automatically charged without a couple of weeks' notice they refused to credit my card. Poor service and clearly trying to keep people's money. Don't use them!

This site has a couple of really excellent ecards but you pay a high price. Once you start a membership, they will not close your account nor do they respond to emails. You can't delete your card so your left disputing the charges and working with you bank to get out from under the thumb of this company. Avoid starting a membership, it is not worth it, or only worth it if you are ok with a month fee forever.

Every time I use them, I do not sign up for continual membership or so I think.
When you try to cancel it is like trying to make a visit to the Pope.
I am so sick of them... If you care about where your money is spent do not use this site.

Since you have changed the format for the printable cards it is so user unfriendly I just give up. I have used your and American Greetings site for years now and the new format is awful to work with and having to change the settings in my browser just to get a card centered is ridiculous. I find everything about the new format user unfriendly and less easy options to change text wording and size limitations that were never there before and it all just never prints out right. I will not be renewing my subscription unless you improve your card formatting in the next couple of months. Why you would change the original site and format when it worked so well is beyond me and you replaced it with a far inferior and complex format. Shirley Spiteri, Canada

Year subscription will be charged to your credit card. No way to call and speak to customer service. No reply to inquires through email. To cancel call your credit card company and have them issue new number to stop automatic payment. Read all fine print with this business. Use a gift card type credit card that's for one time use to avoid the yearly subscription fee. Use Jib Jab they have excellent customer service.

I sent one anniversary card six years ago. I missed the fine print about auto renewal, and didn't see any receipts from PayPal until today. By now that anniversary card has cost me 30 bucks!
I called and spoke with Sherry who was very pleasant, professional, courteous- & who canceled my account but regretfully informed me that all fees were nonrefundable. The people she works four have quite a racket going!

I am usually a pretty savvy consumer but I ended up with a membership when I only actually bought a card. I would not have even known about it if I did not keep an eye on my bank account. There, I noticed the withdrawals for a membership I did not request. I got nothing but attitude and "tough luck" answers when I questioned the fees and demanded cancellation. So, I informed them I would do everything I could to alert other consumers. That is what I am doing. Stay away and find other ecard sites.

This site offers free trial, but takes your details and at the end uses these to take payment for a full membership. If youre not paying attention, or have a good spam filter, you will not receive emails to say this is what the are doing. If like me you realize this months, or years down the line, you will of course try to cancel or prevent any further payments being taken. The site and telephone system does everything in its power to prevent this, missing links, info you cannot give as you never had to submit in your registration etc. It has set you up for auto renewal then made it impossible to get in contact to stop the renewal. Im appalled and disgusted - the cutsey card image of this site hides a really nasty underbelly of fraud by stealth.

Please do not sign up for a subscription with this company. As other reviewers have noted they intentionally make it difficult to cancel the subscription. Every month for 5 months now I am continuing to be charged the monthly subscription and every month I log into the account and hit cancel subscription. Please do yourself a favor and use a different company.

I signed up for a a free trial free period only to discover that they have taken money from my card even though I cancelled within two days of the free five day trial. I am now going to have to cancel my credit my card as the only safe way to close this down.
Don't go near them.

When originally subscribing I received the message that I was unsuccessful so I used a different e card site. I received an email next day thanking me for subscribing. I then emailed *******@support.bluemountain.com and stressed I wanted my subscription cancelled and they were not to charge me. One week later (today) I received another congratulations on your subscription email and just noticed that they also charged my account AUD$11.40.

SO frustrated with Blue Mountain. I have cancelled many times (you have to clic through about 5 pages to cancel completely) and it still charges me monthly! Its like I never even cancelled in the first place. They do not offer refunds. What a scam. Do not reccomend!

I cancelled my membership within the free trial period and Blue Mountain still took not one but TWO payments at the end of the trial! I've contacted Blue Mountain multiple times to cancel the membership and remove payment details and request the addional payment back. Apparently it's non refundable! Do not use this company - they steal your money with multiple unauthorised payments!

I've used Blue Mountain eCards 4 years and have never had any problems. I don't know what those other reviewers are talking about. I send my cards to all my family and many friends.
Thanks Blue Mountain

Tried to send free cards and had to give all kinds of information, including credit card information, despite the fact this was FREE. There was a problem with the page and my cards were never sent. But my credit card was processed. I now have to struggle to get it reversed. Will never do this again.

Don't subscribe! I tried canceling twice and they kept charging me! I called and they gave me a song and dance about a three step cancellation process. No reputable company makes it that difficult to cancel a membership.

I wanted to try the free eCards on Blue Mountains - ended up (!) with paying $4.99 for 1 month and auto payment for next month! I was able to use only1 card (very poor collection for my taste). When I tried to cancel - it is quite impossible! When I realize they enroll me in their system - was calling for 4 days - "no customer service is available at this time, please try later". The auto system does not want to understand my name - "sorry, did not get this. Please try again"! BUT - they did not have any problem to sign me up and charge!

I bought a month subscription to send a card to a co-worker. That part worked great. The problems arose when I tried to cancel the subscription. I tried 3 times. Each time I got a confirmation message and email that I had completed my cancelation request. The next month they billed me again. $6.99 a month won't be missed. A company taking my money without my permission and after repeated attempts to stop them infuriates me to no end.
In the end, I finally had to get a new CC to stop the billing. Now, I get CC update requests from Blue Mountain. I give my screen the finger every time.