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BlueMountain has a rating of 2.0 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BlueMountain most frequently mention credit card, free trial, and customer service problems. BlueMountain ranks 63rd among Greeting Cards sites.
I haven't had any issue with this company. I only called because I forgot my login info and nothing I tried was working. I called Customer Service (had to hold for about 5 or 10 minutes, no big deal) and got Gabriela. She resolved my concerns in less time than I was on hold, lol! She was professional and friendly. Thank you, Gabriela! Sincerely, Charla C.
I took up what I thought was a 7 day trial only to find they had taken my money straight out of Paypal the same day. I tried to get it back with several emails only to be told there is no refund but they have cancelled the auto-renewal which was not set anyway. All I wanted was to try it with 1 card. I was told after waiting a long time for an answer that delaying sending a card by 1 day is not allowed on a trial (which it did not state) therefore I started a full membership. They clearly mis lead people in order to get their money.
I placed an order to send an ecard for Christmas, with a family photo attached. The card was nice. However, I uploaded a photo and scheduled the card to be sent together with the photo on xmas day. Card was sent but apparently not the photo. I contacted customer service and BlueMountain took several days to determine that the photo had not been included with my ecard. They refused to accept responsibility for the problem, refused to re-send the card with the photo, thanked me for helping them identify their technical problem, and then - 4 days after Christmas - told me that I should try to send it again because they thought they had fixed their problem.
BlueMountain was totally uninterested in customer service and just told me, the customer, that I should try to send my Christmas card again - and this was on December 29! I asked them to resend the xmas ecard, this time with the photo, and with an apology for their mistake. They declined, told me it was up to me to re-create and resend the card and photo, apparently since they had by then fixed their technical problem.
Pathetic,
Paul Co
This place is a BIG ripoff, and it is IMPOSSIBLE to ever speak to a real person or to get a resolution to any compklaints! I urge people NEVER to pay for this service! It is so easy to get free greeting cards on the web so ther eis NO need for Blue Mountain to exist!
Signed up for the trial, canceled - twice! Still got charged. Rude customer service refused to refund. All 25 cards were returned as undeliverable 10 days after I sent them. TERRIBLE COMPANY
This site only limits to Christian names. There needs to be an input to type any name (correctly spelled and phonetically spelled).
I would never use this site again. The experience was terrible - frustrating. After spending time trying to "recover" my acct, I gave up and signed up anew using my Apple email and password (as suggested). I was able to type a personal message but it was not accepted either. It said something about the transcript not available now, so when I tried to send the ecard I as provided a link, used it but it included their standard message, not my personalized message. Then I went to the live chat and entered my problem. After entering almost all of my problem, a large message came on saying they were currently closed and their hours of operation. WHY NOT SAY IN A MESSAGE THAT YOU'[RE CURRENTLY CLOSED BEFORE MAKING ME PUT IN THE MESSAGE. And it was only 2pm PDT on a Friday. There was no other option. I will be asking for my money back. I would never use this site again and make my complaint wherever possible. I don't have time to fool around with sites that don't understand or care about their customer and/or don't know how to create a user friendly website. Maybe AI will help them. Someone needs to.
Be aware when they tell you that they're sending you something to your e-mail address to enable you to reset your password because they never will.
Tip for consumers:
It's a wonderfully artistic and a perfect alternative to the traditional mailing process, not to mention the inflated greeting card prices. I would recommend it if it were not for the difficulties encountered during the Customer Service process. I would not wish THAT experience on ANYONE!
Products used:
I LOVE the cards and the variety, but the customer service, from MY experience, is atrocious.
Got charged for 1month subscription after being told it was a free trial with 5 days to cancel but there was no way to cancel.
Can't cancel the reoccurring $6.99 charge. Now their call center is closed. They won't respond to emails.
Tip for consumers:
Impossible to cancel reoccurring $6.99 fee without disputing.
Products used:
Blue mountain e cards
I couldn't find any free ecard
Google seems to say that they have free ecards
Maybe someone can tell me how to get free ecards with them.
Signed up for one month, sent 2 cards and neither were received.
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