BlueMountainReviews 87

I send close to 50 Blue Mountain ecards every year, and I get many positive comments from the recipients. There are very clever ones, where for example, Dolly Parton sings the name the recipient and ones similar to that. My grandchildren like the talking animals who makes their little speeches personal. I have been on BlueMountain for many years, and I have put it to good use.

If you are looking to cancel your membership, do not use the website. Even though you will receive confirmation that your membership is cancelled it does not actually cancel and you will continue to be charged. You must call and attempt to navigate the faulty phone tree. I would recommend just not even signing up with this company and look elsewhere.

I have cancelled my subscription three times, getting the confirmation "We're sad to see you go," only to find yet another charge on my next month's credit card statement.

I bought a month subscription to send a card to a co-worker. That part worked great. The problems arose when I tried to cancel the subscription. I tried 3 times. Each time I got a confirmation message and email that I had completed my cancelation request. The next month they billed me again. $6.99 a month won't be missed. A company taking my money without my permission and after repeated attempts to stop them infuriates me to no end.
In the end, I finally had to get a new CC to stop the billing. Now, I get CC update requests from Blue Mountain. I give my screen the finger every time.

Note, when you try to cancel the service, it takes you to a page that says "We're sad to see you go". However if you scroll below the bottom of the screen you will find a "Yes I'll stay" "No I'll cancel button." So your sub is not really cancelled. Once you say NO it takes you to another screen where it makes an annual offer to you. You again have to say no to this in order to cancel. I tried cancelling twice and kept getting charged before I realized this. That is an INTENTIONALLY deceptive business practice.

Read the reviews. Numerous other reviews confirm that the company does not stop the reoccurring charges.
We have cancelled the account three times and the charges still are billed to our credit card.
The only way to cancel is to dispute the charges on your credit card. Perhaps when the Blue Mountain has to spend resources answering the disputes, then they will realize that it is not worth ignoring.
Unacceptable behavior!

So far hey are refreshing, and i enjoy the music it is hard to find the baby group in the menu. But the music, and the frshness along with another sute give me all I need

I believed the company's explanation of the free trial which states that I would not be billed if I canceled within the trial period (7 days). However, the company billed me the day that I signed up, plus made it a recurring monthly billing. I found out when I saw the charge to my credit card. When I canceled (before the trial period was up) and contacted the company, twice, for a refund, there was no reply.

This site looks friendly but introduce an auto-renew of initial subscription. This is done with very small print and will hit your bank account a year after perhaps sending an initial card. They offer no refund if you feel you were misled. This is very unfair.

When the renewal dropped on my account I had forgotten all about Bluemountain from a year before and assumed it was a fraud. After tracing with PayPal I found it was linked to me. But I got no warning of the upcoming renewal from Bluemountain or any notification from them that they had taken my money to renew. Only the PayPal email.

Bren

Worst service ever. Sent card and discovered ialmost immediately that was an old email address. Site would not allow change of address, sending to second address or simply just resend--- and the original card was no longer finadable even if to send fresh(!) Contacted customer non-service --- completely ignored for over a week until time for card to be delivered passed.

I wanted to try the free eCards on Blue Mountains - ended up (!) with paying $4.99 for 1 month and auto payment for next month! I was able to use only1 card (very poor collection for my taste). When I tried to cancel - it is quite impossible! When I realize they enroll me in their system - was calling for 4 days - "no customer service is available at this time, please try later". The auto system does not want to understand my name - "sorry, did not get this. Please try again"! BUT - they did not have any problem to sign me up and charge!

Be aware when they tell you that they're sending you something to your e-mail address to enable you to reset your password because they never will.

I have subscribed off and on again for years. I currently live overseas (originally from US). I've let the subscription slip here and there (paid without using it) because $20 for a year is nothing. Anyone who feels cheated is obviously full of it, btw. How do you not know you're entering your cc info? So I'm giving them 5 stars because they actually read my email, in which I admitted my mistake (cancelled on renewal date). I was kind, I was humble. I was honest. And guess what? They refunded my money and were super nice about it.