• Bo+Tee

Bo+Tee

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Overview

Bo+Tee has a rating of 4.5 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bo+Tee most frequently mention customer service. Bo+Tee ranks 252nd among Clothing sites.

  • Service
    48
  • Value
    43
  • Shipping
    43
  • Returns
    33
  • Quality
    43
Positive reviews (last 12 months): 0%
Positive
0
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How would you rate Bo+Tee?
Top Positive Review

“The customer service from bo and tee has always been outstanding”

chloe n.
2/28/21

The team they have always go above and beyond with any query I've put to them in the last year I've been purchasing from them. In particular I can name Hetty as especially helpful and attentive but every other member of staff I have encountered have also been great. I've just started my own online retailer and if I find staff with their same work ethic I will be very lucky. Well done Bo + Tee you are doing something right! Thank you.

Top Critical Review

“AVOID”

Geordie d.
1/1/24

Products are terrible quality and they will charge you a £2.99 fee unless you choose store credit. Oh Polly had free returns last I ordered from them and it all comes from the same company. Highly fishy and I would recommend to avoid, unless you want to pay extra just to try on different sizes and styles, may as well go in store somewhere!

Reviews (70)

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customer service (52)
Thumbnail of user brookeb220
California
1 review
0 helpful votes
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February 26th, 2021

I had such great help from Alexandra, Emily C, Emily, and Georgina. I had an issue with one of my orders and they were on it right away! They responded very quickly to my email and were very helpful and fixed it for me without hesitation!

Service
Value
Shipping
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Thumbnail of user wiktoriag2
GB
1 review
0 helpful votes
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March 29th, 2021

I received an order which came in perfect conditions yet after a couple wears it ripped so I reached out to the team and they were all very helpful and came up with an easy and fast solution. The names were Caitlin, Kate and Alexandra.

Thumbnail of user georgiab127
GB
1 review
0 helpful votes
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February 16th, 2021

I've ordered from bo and tee before but this time for some reason my student discount didn't apply and I didn't notice, I contacted customer service (on a Sunday too!) and Nikki responded to me quickly and efficiently saying they could just refund me the amount that my discount would've knocked off. All I needed to provide was my order number and student discount code. Alexandra then picked this up and sent me some details regarding the refund. Leigh then sent me over a link to leave some feedback for the amazing team after I insisted I wanted to leave them a great review!

Tip for consumers:
Check back in stock emails at 12am

Products used:
Leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user ilonam22
AE
1 review
0 helpful votes
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February 6th, 2021

Hello, want to say big thank you for Jess (from custom service department)! There was a system mistake, thus i was charged much more for the delivery, Jess fixed it and did reimbursement. Thank you for client friendly approach and thank you for high quality goods!

BR,
Ilona

Thumbnail of user ayleenm2
Connecticut
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

My package got lost in the wind. And I reached out to customer service, and they are excellent, they have helped me and guide me through all this unfortunate experience, and the process for recovering my item, step by step. Ms Annie and Ms Aimme are the best. Hopefully with their help and customer support, this whole nightmare will be over soon. Thank you so kindly for all you do Ms Aimme and Ms Annie.

Thumbnail of user carriew251
Canada
1 review
1 helpful vote
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April 6th, 2021

Recently purchased an outfit from boandtee. Beautiful clothing but the outfit was the wrong size. Contacted customer service and they responded immediately and helped me out with my exchange. Caitlin was lovely and super helpful!

Clothing is of nice quality, fun colors, however sizes run a bit bigger than I'm used to (I'm 5'3,130lbs with a waist of 33 inches), I ordered medium but should have gone with small or x-small.

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Value
Shipping
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Thumbnail of user anastasiak53
Canada
1 review
0 helpful votes
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February 7th, 2021

Items are always shipped very quickly and customer service has been super helpful and responds almost instantly. Love the packaging it comes in and the workout clothes are so unique and great quality.

Products used:
Sweatpants, crop tops

Service
Value
Shipping
Quality
Thumbnail of user meghanm202
Michigan
1 review
0 helpful votes
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March 6th, 2022

I had to cancel an order due to sizing and Ester went above and beyond. They usually do not cancel an order once it had been placed but she was able to cancel it. Awesome customer service with a quick response time.

Service
Quality
Thumbnail of user oliviar245
GB
1 review
0 helpful votes
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December 30th, 2020
Verified purchase

I had addressed my parcel to the my place of work were I was temporarily staying. Due to contracting COVID-19 I had to go back home. I contacted them to see if they could redirect my parcel to my home address and they were able to do so for me. They responded very quickly and were very helpful. It was an easy process to switch my old address of accommodation to the new one. Thanks for your help Lucy!

Products used:
Crop top, shorts.

Thumbnail of user raziak2
GB
1 review
0 helpful votes
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March 26th, 2021

I was able to buy a set for a great discount of only £20! And me being very indecisive I wanted to change the colour of the sports bra I ordered and I got a very quick reply and they changed it for me :)

Service
Value
Shipping
Returns
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Thumbnail of user cookiel9
GB
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

I LOVE Bo and Tee! I recently made a purchase and unfortunately had an issue with one of my orders, I contacted customer service and Shania sorted everything out very quickly and professionals, compared to other companies I've used Shania was very kind and polite and didn't make me feel like I was in the wrong like some company's do. Still a loyal customer Thanks Shania! X

Products used:
Sports bras, shorts, joggers

Service
Value
Shipping
Returns
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Thumbnail of user mollyd99
GB
1 review
0 helpful votes
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February 4th, 2021

Could not fault Ellie her customer service is amazing very quick to help rectify any issues using email to contact the company. Couldn't fault her amazing employee who deserves the recognition couldn't fault nothing better than staff who have knowledge and understanding

Service
Value
Shipping
Returns
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Thumbnail of user poppyd5
GB
1 review
0 helpful votes
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February 3rd, 2021

I accidentally ordered the wrong colour in a top that I ordered from Bo and Tee so I emailed to request a change it to the colour I wanted and one of their customer service representatives answered and followed this request through with no problem at all. Thank you Bethanie for your prompt and helpful response. One of many reasons Bo+Tee is my favourite gym wear brand!

Service
Thumbnail of user dayerlyna
Canada
1 review
1 helpful vote
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October 15th, 2021
Verified purchase

I found out about this brand back in August and I haven't been more happy about the quality of my activewear and also their customer service. It is phenomenal! I have been dealing with a canceled package and they have been in touch with me the entire time. Thanks to Elyse, Shania, Eleanor Challoner, Sarah and Kate

Tip for consumers:
Be sure to check the sizes and your measures before ordering, also double check your address, return process can take a little while.

Products used:
Bottoms and tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackw619
GB
1 review
0 helpful votes
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December 29th, 2020

Hi, I had an issue with an item of clothing I had ordered from Bo+Tee, the logo was stitched on upside down so I emailed the customer service team. I must say I am so impressed with how professional and helpful Graeme, Aimee, April & Bethanie were who dealt with me. They sorted everything out so quickly, I can't thank them enough!

Thumbnail of user jeanettep111
Oklahoma
1 review
0 helpful votes
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May 5th, 2021

I recently purchased Drayas collection from Bo+Tee and was VERY pleased with the quality. I did however end up missing a few items from my purchase but Alexandra, Alix, and April all helped to make sure everything was squared away and that I received those items. Thank you again and I look forward to purchasing more on the future.

Products used:
Two leggings, two sports bras, one pant, one top and one short.

Service
Value
Shipping
Quality
Thumbnail of user saoirsek2
Ireland
1 review
0 helpful votes
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October 30th, 2021

Staff members were so lovely (especially Poppy) when helping with one of my queries. They were super accommodating and quick responding. Item was perfect. Would highly recommend :)

Products used:
Leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user cristinac144
Tennessee
1 review
0 helpful votes
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February 3rd, 2021

Although we had a few issues with my order, the customer support service of this website was very helpful throughout the whole process, especially Sarah, she was so great!

Thumbnail of user annemarieo8
Canada
1 review
0 helpful votes
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April 27th, 2021

Excellent service. My package has been declared lost. I was reimbursed for the delivery costs and my package returned to me by express way free of charge

Service
Shipping
Returns
Thumbnail of user alexd648
GB
1 review
0 helpful votes
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February 3rd, 2021

I contacted the customer service team about an order I had places earlier that day, I had noticed the size was wrong and asked if this could be changes Bethanie assured me she would change the sizing of the order and Molly also gave me a 15% discount for my next order.

Products used:
Haven’t received yet

Service
Value
Shipping
Quality
Thumbnail of user gracei19
Portugal
1 review
0 helpful votes
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January 2nd, 2021

Bo and Tee's customer service is truly efficient! They answered within an hour and immediately solved the problem. Very satisfied and happy. Feel very safe when shopping with this brand!

Products used:
Sports wear

Service
Value
Thumbnail of user shenenec
New Zealand
2 reviews
0 helpful votes
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June 1st, 2021

Kate & Yasmin were very helpful with tracking my order. My order arrived soon after and fits perfectly! You can see photos of me wearing the unitard on Instagram. IG account shenene. C

Tip for consumers:
Great shop, love their products.

Products used:
Unitard

Service
Value
Shipping
Quality
Thumbnail of user saffb
GB
1 review
0 helpful votes
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January 22nd, 2021

I ordered a set from here and exchanged the size there was a slight mix but caitlin managed to help me out with this and provided me with excellent customer service! Thank you!

Tip for consumers:
If your thinking about buying it, do it! Totally worth it!

Products used:
Gym set.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mirav7
Ireland
1 review
0 helpful votes
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February 28th, 2021

Quick answer on email and really good explanation and help from co-worker Kate. Reasonable prizes and a refund if the items weren't in stock.
Thank you :)

Thumbnail of user saraw379
Ireland
1 review
0 helpful votes
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May 14th, 2021

I had an issue with my delivery address and they responded immediately and sorted it completely without any hassle. Excellent customer service! And I LOVE all the products

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