boardgamesmaker

I have been working on a prototype for some time and for a while was able to speak to a rep. That rep has since disappeared and I cannot reach anyone though I have tried through email and phone. The order just says "processing" but last I heard it should have been near complete a while ago though I understand shipping would take some time (no tracking number exists so I am fairly sure it hasn't shipped). I saw that they had some website issues recently but that was 3 weeks ago now and they allege on their site that they are still in production which is fine but zero word from them does not leave me with a lot of faith. Perhaps they were good but just be wary currently. Will update if any news arrives.

I made a board game for me and my family and the results were amazing, everything came out just like I imagined it and it even arrived earlier than expected. The quality was incredible with not even one detail missing. BGM also cares about how your product will look because if there is a problem with my design they always email you, for example, the pictures on my box were overlapping so they sent me an email and let me fix it

I orders at 25 of February 2022. I had been waiting for my order almost 2 months now. They replied to my emails claiming it was covid s fault but eventually my order never arrived. They never even asked if i want my money back and when i asked for my money back they didn't even answer. A serious company would at least send my order again no extra charge. Luckily they got only 22 euros from me.

UPDATE 23/4/22: After i got upset they returned my money

This company will never respond to emails, there's no number, and they don't care after they take your money.
I ordered months ago and it still says processing. Wanted by Christmas and there's no way that'll happen now. They are either WAY understaffed or just don't care or both. Either way go elsewhere.

All in the title. I ordered a board about a month ago now. They said they shipped it to me and that it was returned to them, and that they would let me know when the new tracking number was generated. It's been over a week since it made it back to them. They have been completely unhelpful. They aren't doing anything about new shipping costs or trying to expedite it. Their customer service is atrocious and basically at this point they've stolen money.

I ordered 3 boxes for my pc game Dismantled and i'm more than satisfied about Them! The quality of the boxes is amazing and the customer support is really fast and helpful. I definitely recommend them and i'll Do business with Them again in a near futur.

I helped a client design his board game. I searched online for a company he could use for printing and found Boardgamesmaker. I told him that I knew nothing about the company but it looked like it would be a good match for what he wanted. I was very nervous recommending it because of no prior experience with them. He called me the day it arrived and was beyond thrilled. He just brought it to my studio to show me and I too am thrilled and amazed with the quality of the board, cards and printing. Rest assured that you will get exactly what you want for a very decent price. Good going Boardgamemakers!

The site is a scam. It will glitch out and submit multiple orders and then you will be told that they can cancel those orders but they'll just ignore it, send it to you anyway and charge you for the privilege

I waited from November of 2022 to January of 2023 for my order nothing ever came. I contacted them about my order and they responded there was an issue my bank payment, but I made my payment with PayPal not a bank. The same day they responded to me they issued me a refund back to my PayPal. They wouldn't service my order.

Ordered 2 boards and 2 sets of 126 cards for a custom HIMYM game I designed. Everything came out exactly as I intended! Very happy with the quality. They emailed me saying one of my cards wasn't coloured fully so that I could edit it. (I then realised some other issues and they let me edit the rest of my cards). Ended up paying $180 (incl delivery to Aus). After the final edit it only took 13 days to arrive. Much quicker than I had anticipated for printing and shipping to Australia.

*2 small issues. 1. Couldn't fully resize text on a horizontal card design. 2. The preview at the 'design front' stage and the final preview were different (cards were shifted to the right). The initial preview is the real one for anyone wondering.

Just an average store with an average choice of games. Their support works pretty well, and there are no shipping problemm, but as a client I want more things to choose in 2020.

The quality of the product is incredible and support was very polite and quick to answer when I submitted any ticket. There were no problems with the shipment and everything arrived on time and well packaged. A small heads up is to know what you're working/dealing with, the printers print in CMYK and the product will obviously look a bit different from the computer screen. Always check and test before you submit your document and read whatever they need. I didn't had a tool to rely on, but it worked incredible anyways. Simple, if an unexperienced 18 year old can do it (me), then so can you if you read all instructions. I was sceptical at first, but judging by the finished product, I'm very satisfied. I might be biased since it's my first time, but the box kinda looks better than the boxes I see in the store.

Extra:
In general, always check for any extra delivery taxes/customs for your country, or else the bill might scare you if you order large quantities. I personally didn't do my homework, but I did expect a somewhat higher Tax since I'm located in Sweden. The product arrived in Top-notch quality so I strongly recommend this company for custom made Boxes (+ I think they would do just as well as gift-boxes if the design is good)

I like BGM their card and boxes are very good quality but whats lacking is a shop link for customers. Yes i know they can do fulfillment delivery but would like to see other game products for sale.

I have ordered many pieces from this company... Including hefty-price bulks of up to 250 board games & pieces... If you are looking for a good prototype place, this is the place to go. I would argue that their products, while a little more expensive, have better quality than TheGameCrafter. They also seem to have faster shipping dates than TheGameCrafter as well, which is great for folks like me who are impatient.

Also, their website is the easiest designer tool to use. No specific size modeling needed, you can just use PNG files (I designed everything on Canva)... And if for some reason you have a piece that they think will look a little off, they will hold the product and send you an email to double check if the design is okay before they produce it.

Great staff, great quality, great turnaround time... ONLY complaint is the price... Especially the shipping (but that is to be expected coming from China). But for a prototype or stand-alone game, totally worth it.

(If you want to save a lot of money on boxes, go design a box at boxgenie.com and use high gloss on a mailer box.)

I was very satisfied with the whole experience. First and most importantly, the completed product (I purchased a board game, a board game box, dice, and a large pack of their cards) is perfect. High quality and it made it to me in perfect condition. Second, the site experience couldn't be easier. The site easily moves users through the process and provides design specs to ensure your product comes out as you expect. Third, it's very affordable. It was hard to find another manufacturer that would only produce one game, but BGM does, and it's much more affordable than expected for the quality and turnaround time. The site allows you to save and replicate projects too, so you can always make more.

Finally, I will share a story about their customer service, especially since I have seen so many reviews criticizing the experience, and was myself a bit concerned getting the process going.

I completed my project at the start of December, hoping to get it in time for Christmas, which their team didn't guarantee, but helped steer me in the right direction to get by the 2nd - 3rd week.

Production took 2 days, and my project was out the door, and I received it 2 weeks before Christmas. However, when I opened the box and found a key component of the project missing, I panicked a bit. While BoardGamesMaker shipped the component, it didn't arrive with the other parts.

I reached out to customer service and they were responsive (typically responded within 12 hours) and vowed to work with me to make it right, even though it was a, issue with their carrier and not their business. They got right to work reprinting my cards and sent them out within 2 business days. Again they managed my expectations, as this all happened on the 18th of December. 3 days later, the cards arrived and the project was complete.

All in all, I can't recommend this enough. A very cool company with a great product and a dedicated customer service team. Couldn't be happier.

It was a great experience for me to play table games during this COVID-19 pandemic time. We had a a great time with my friends