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Bonanza

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California
2 reviews
0 helpful votes
Follow Anita B.
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I ordered 2 Credit card back leather cases for my Samgsung G8+ from seller Eleancne364 of Bonanza.com, based off of pictures shown excited about order. The quality of these cases were perfectly detailed. Absolutely amazing cases give the Classey touch to any occasion. Great communication with seller and quick delivery over the Holiday. Very much impressed with service from Bonanza.com(Eleancne364)

Date of experience: January 30, 2018
New Jersey
1 review
1 helpful vote
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Bonanza was Extremely HELPFUL!
August 12, 2022

I recieved an order from perfumgalleryinc (thru Bonanza), that I felt was not correct. Through emails and converses bonanza refunded my order without a problem. They went above and beyond to make sure I was satisfied. Also, they issued my refund immediately. I cannot say how much I appreciate the NON-hassle refund. I will definitely be shopping with bonanza again.

Date of experience: August 10, 2022
Texas
1 review
7 helpful votes
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Rip Off
December 28, 2015

I ordered a record player, tuner, cd player combo for my husband for Christmas. I ordered it Dec 14,2015 and he opened it Christmas Day. When we used it we found the sound was very inadequate. We decided to send it back. When I contacted Bonanza and the person I purchased it from she told me it could only be returned in 15 days for the refund. I asked her to show me where that is and she could not. She offered to send for it and give me 1/2 my money back. What a business. I will NEVER use this again and if anyone shalumingu's profile run.

Date of experience: December 28, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

New York
1 review
13 helpful votes
Follow z-l D.
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I have ordered a exchange for a waist cincher and now its been a week and I have not received it from techsigma. I do not play with my money soo I will be calling the authorities to catch this scam and mark d better stay off my stuff unless he sending me a refund.

Date of experience: February 28, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
0 helpful votes
Follow linzy b.
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I have been on bonanza for a few years and i must say that they are fantastic. I love to buy fragrances and bonanza has the best sellers and customer service. This is an honest review. I have never had a bad transaction. The sellers have always been polite, courteous and extremely helpful. I will always do business on their site. To me the best sellers for fragrances are ideal_perfumery and MySCENTSEI. You will thank me later.

Date of experience: November 7, 2017
Wisconsin
2 reviews
15 helpful votes
Follow Tim G.
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Had a problem with an order - Bonanza is useless for help. If the vendor blows you off Bonanza has no system to help you. My problem was ordered two different goji berries and got two identical packages - vendor says they are different and that was that.

Date of experience: January 10, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

California
1 review
0 helpful votes
Follow Amin H.
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We live in USA. We ordered an item from Bonanza. After searching several suppliers, we found that Bonanzas price was much better.
We ordered the item & expected it to arrive in 3-4 week (that was our estimation). To our surprise the item arrived in a week. That was great!
I strongly recommend this seller to anyone. Thank you

Date of experience: June 12, 2018
New York
1 review
3 helpful votes
Follow Corina L.
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BUYER BEWARE
September 30, 2019

Bought from GreatWorldSales off Bonanza.com False Advertised total wireless or straight talk phone. I purchased from Walmart a brand new total wireless sim. Called to activate phone to my other line and add my sons number to it and IMEI was still attached to SOMEONE ELSES straight talk account. Phone could not be used unless by them because it couldn't be released without their 4 digit code on the account! Do not buy anything from this site! No contact number and the one given is a JOKE! Don't bother getting frustrated and looking and just know it doesn't exists.

Date of experience: September 30, 2019
Jackson B. Bonanza Rep
over a year old

Hi Corina L., sorry to hear about the trouble with your order. We understand how that would be frustrating. Please send an email to our support team at support@bonanza.com. They are best able to assist through that channel and will be glad to help!

Texas
1 review
1 helpful vote
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I bought an expensive Main board for TV. The board never came Bonanza said I needed to take my claim up with the supplier. They said the electonic board was a service,- what a bunch of BS. They are no Amazon.

Date of experience: December 27, 2017
Illinois
1 review
1 helpful vote
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I recently purchased a heated outdoor cat house from undercoverpenthouse, a company in Canada. I ordered it through bonanza.com. I am very satisfied with the purchase, and the purchasing transaction was smooth. I received my product within the timeframe specified by the seller, so I am very satisfied.

Date of experience: May 31, 2017
New York
1 review
20 helpful votes
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Stay away!
October 22, 2014

Stay away! You are not dealing with a company! You are dealing with individuals who sell on this site! I ordered an iphone from someone with the ID of Zman2017. I paid upfront close to $200 and was assured I'd receive the phone w/i 10 days. It's now over 3 weeks! Every communication from him was some stupid excuse about his printer not working or the post office hadn't processed it yet. I asked for a refund and heard nothing from him so I filed a complaint with pay pal and informed him that I was doing that. He finally responded by telling me that (and I quote) he didn't like the way I was taking the delay and then proceeded to tell me that my phone was delayed because his truck broke down. Was he driving the phone to me? Unreal! FRAUD - pure, unadulterated FRAUD. BEWARE! Stick with Amazon or Walmart.com.

Date of experience: October 22, 2014
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Kazakhstan
1 review
9 helpful votes
Follow Alena R.
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I'm a seller and registered on Bonanza to sell my product. I spent a day to upload the listings. The next day I found that I can not log into my account, it throws me to the main page. I wrote to the support and they answered, that I I can no longer use their site. So they kicked me out without any email or explaining the reason! My further questions were not answered by support.

Date of experience: May 20, 2022
Pennsylvania
1 review
5 helpful votes
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I ordered some sand paper on 8/15/17 and after 5 days of no communications from them I tried to contact them and eshoppercity (the actual seller on Bonanza.) Eshoppercity hasn't responded by 8/22/17, but Bonanza did send a tracing number that indicates that the purchase wasn't yet shipped by 8/22/2017.

It's a week and they haven't shipped, and they have lousy communications. I would ever buy from them again.

Date of experience: August 22, 2017
Pennsylvania
3 reviews
1 helpful vote
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I purchased a one of a kind piece that is clearly worth far more than I paid for it. When it arrived I was so surprised by the beauty of it. I am more than extatic about purchasing here again. Highly recommended.

Date of experience: February 1, 2019
Jackson B. Bonanza Rep
over a year old

Hi Wendy M., thank you for your review. We're happy to hear that :) We appreciate you shopping on Bonanza!

Illinois
1 review
14 helpful votes
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I received an empty package
September 20, 2020

Unfortunately, I did not have a positive experience with Bonanza and the seller Products_with_Love. To start with, I received an empty opened package sealed inside an over-sized United States Postal Service envelope. The United States Postal Service noted "to properly prepare the parcel."​ It was clear looking at the package the seller sent what I ordered in that the package was both too small (less size than the regular postcard envelope) and used a fastener/clip to seal the end of the package which was missing. ​ I brought what had occurred to the attention of the seller, but the seller refused to give me a refund. Only after escalating the matter to PayPal, was I able to receive my refund. Needless to say, I wont be using this seller again.
Moreover, the Bonanza site would not let me give my review as "feedback can no longer be left". I would never order from Bonanza again.

Date of experience: September 20, 2020
Jackson B. Bonanza Rep
over a year old

Hi Olga,

Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!

Georgia
2 reviews
7 helpful votes
Follow Shelley F.
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Sales have gone downhill in the past couple of years plus they won't protect you from stolen credit cards purchases/chargebacks so I had to remove that payment option from the platform. Also they make you pay in advance for your shipping labels but NOW they started charging you half the cost of the label with each shipment even though they have your money for labels AND also they mark up the cost even though I pay the extra membership fees to them which is supposed to include discounted shipping and no longer does. The seller customer service is abysmal.

Date of experience: December 5, 2023
Illinois
2 reviews
2 helpful votes
Follow Robert B.
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This site is full of fake products, there are SEVERAL accounts that have stolen photos from my website and try to pass them off as their own, and the don't even bother to remove the watermark.

I've contacted their support, and I get the run around, and they won't do anything with at cease and desist order

Date of experience: October 12, 2018
Jackson B. Bonanza Rep
over a year old

Thank you, Robert. We appreciate you bringing this to our attention. We take counterfeit items and images very seriously. Legally, we have to require a Cease and Desist with links to each listing in violation. If you have any questions on what that entails please contact support@bonanza.com and we will be happy to give further instruction on what is needed.

Again, we take accusations like this very seriously and do everything we can to protect both our buyers and sellers. We look forward to hearing from you with the necessary legal items so that we can take further action.

New Jersey
3 reviews
10 helpful votes
Follow nancy l.
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I have been selling on Bonanza for over a year. Although my sales have not been as consistent as ebay, I like that you can rank on Google shopping with your Bonanza listings. Plus with them partnering with the other marketplaces ex. Nexttag that gives you even more exposure that is if you are willing to pay the higher commission. I also like the Yahoo analytics it gives me great insight to where my buyers are. Bonanza is a work in progress, you have to be patient and work on it a little bit each day. For free there is a lot of value use it to your advantage.
Nancy
http://www.bonanza.com/users/*******/profile

Date of experience: October 11, 2014
Wisconsin
1 review
1 helpful vote
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Great Place to Shop
August 11, 2017

I like high quality shoes and only search for luxury brands online. A couple months ago I found Bonanza.com and I have already purchased 3 pairs of shoes that look better than what I have seen on Zappo's or Nordstrom's websites. The leather and suede are high quality materials. I receive my products on time and best of all I can buy 2-3 pairs for what I would spend on other websites and my shoes look better.

I highly recommend this website.

CDavies

Date of experience: August 11, 2017
California
1 review
8 helpful votes
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Fraudulent Sales
April 15, 2019

This company not only set up a fraudulent sale by Dowan dinnerware there was no tracking on sales or refunds. I was left to hunt down what happened to my order, why it was not refunded (or any notification) from Bonanza. It took me over 6 months to track down my own refund, that Dowan was never going to send. The product never left the warehouse and no one followed up with a refund or inquiry when I was seeking resolution. Why even have a company like Bonaza? Waist of time.

Date of experience: April 15, 2019
Jackson B. Bonanza Rep
over a year old

Hi Kim C., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention. If you have not already done so, please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help.

If you're already tried to contact our support team via external email but did not receive a reply, please DM us here with your email address. We'll be glad to help sort this out!

Overview

Bonanza has a rating of 2 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.

service
177
value
158
shipping
139
returns
125
quality
141
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