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Bonanza

How would you rate Bonanza?
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Pennsylvania
18 reviews
59 helpful votes
Follow Leyna H.
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Am afraid to order!
December 25, 2015

When doing a search for products there are more and more scammers out there. I almost was going to order from Bonanza but decided to check their reviews, thank goodness I did! How can a business receive so many poor reviews and still have an online site? I don't get it... Thank you all reviewers, I am so grateful for freedom of speech! I will look elsewhere for what I need even though they offered it a few dollars cheaper. It isn't worth the aggravation of not receiving the product and having to dispute it through the credit card company. I will order from a known and reliable source.

Date of experience: December 25, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Texas
1 review
4 helpful votes
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Great The Support, Friendly Members and Site
January 13, 2023

We love Bonanza and have made so many friends there. The site is easy to use, listings are free as are booth banners or you may crate your own. It interfaces with eBay, Etsy, Amazon Shopify, and you can upload/download your inventory file. Tech is amazing and always so helpful. Highly recommended.

Date of experience: January 12, 2023
Texas
1 review
4 helpful votes
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So if you're on a public forum for a review 90% of the time you've got an axe to grind. This review is different. Bonanza delivered as expected 4 years ago. I bought a Classic Accessory Boat cover with a 5 year warranty. In the TX sun, nothing last 5 years. Classic made good on their 5 year warranty. Now if you look close enough at the two web sites, it seems Classic and Bonanza seem VERY similar. When my new, warranty claim boat cover deteriorates in 4 years, I'll be back.

Date of experience: October 24, 2015
Missouri
1 review
0 helpful votes
Follow Ted P.
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I have been listing items for sale on Ebay for over 20 years, and very rarely had any issue with their format. I left Ebay as a seller due to their ever increasing and imposing ridiculous rules, like holding my payment for three weeks until buyer approves of item received, even though my rating was 100%. NOBODY holds my payment for three weeks. I signed up for Bananza.com, and it has been a listing nightmare. Their webmaster is either a moron or from another planet, because their format for selling is absurdly disorganized and most confusing. Responses from their support team were even more confusing, and no help at all. Today, after weeks of trying to list an item, I threw in the towel. Perhaps you will have better luck, but I have no more time to waste with them.

Date of experience: March 2, 2021
Arizona
2 reviews
10 helpful votes
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Bought a miter saw. Got a tiny refrigerator
September 30, 2022

First, if you are contemplating using Bonanza, don't! I went on their site to buy a power miter saw because they were $40. Cheaper than Amazon. Well, Bonanza tells me they have no record of my transaction. The merchant does not respond to my messages. I have opened a dispute with PayPal.

Date of experience: September 30, 2022
Tennessee
1 review
0 helpful votes
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Awesome Site!
January 6, 2018

I love the selection, so many choices and price ranges. Ordering was easy, delivery was excellent. Because I have not had any issues yet, I cannot comment on that aspect of customer service.
What I can say is, so far really great and thank you for this site!

Date of experience: January 5, 2018
Nevada
1 review
30 helpful votes
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Full of scammers
March 17, 2020

I have looked at the website a few times and finally made my first purchase. AS SOON AS my order confirmation showed up in my email, I get another one from Bonanza telling me that the seller has been removed and to file a claim through my method of payment. They just waited for a purchase to be made to remove the seller? And offer no help, just go file a claim with someone else? Truly unbelievable. This website does not offer enough protection to buyers, yet is a very welcoming place for scammers. I can't believe it is still around.

Date of experience: March 17, 2020
GB
1 review
9 helpful votes
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Not secure place to buy
December 24, 2020

Not secure place to buy. Would loose your money and time. Bought the bracelet from USA to UK the seller sent me completely different item. No refund, nothing. When I asked why he sent my wrong item he responded that other one was finished... but on his website still was picture with those what I was ordered and was marked as available. Its means he would cheat with the next customer who would order this item "which is finished ".

Date of experience: December 24, 2020
Georgia
1 review
7 helpful votes
Follow JAYNE C.
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Do not use Bonanza
March 11, 2016

I ordered for 79.00 the complete set of 6 seasons Downton Abby. Season #5 would not play at all. I notified 5 times and was finally told by their "happiness person " (no joke) in an email that, Listen to this, I had to notify them again. They have obviously no control over their sellers. Had to go to Best Buy and but another season 5 again. DO NOT USE

Date of experience: March 11, 2016
Jackson B. Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
4 helpful votes
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I would not trust this site for one, if you are not a big company forget it. They run off old beta which takes weeks for your item to actually hit outside sites. Also I owed them like $9 cause I stopped using for a while, they charged me a $25 fee for reinstatement, I paid it and they never reinstated it in which they were supposed to give me the $25 back if they decided to not reinstate me. I emailed them like 20 times asking for my money back which has been almost a year now w no response or refund. Sellers beware

Date of experience: July 15, 2021
South Carolina
2 reviews
17 helpful votes
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We are power sellers on ebay, moved our 3000 items over to Bonanza last week. 6 sales so far (in 3 days). We of course are not doing near the volume we do on ebay, but we are very excited for another outlet to sell our items. The site is young, as was ebay when we started with them many, many years ago...
Please read the reviews with a grain of salt. To the seller who complained about a bad buyer... why in the heck are you selling empty boxes? You get out of it what you put into it.

Date of experience: April 9, 2014
DO
1 review
14 helpful votes
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The new Ioffer.com
May 27, 2015

Since Ioffer is pretty done and banned by Google. The Chinese counterfeiters have a new place to go and sell with no problem. Bonanza is full of counterfeit DVDs, Clothes, and ect. Legit sellers won't able to make a sell because the same legit item you try to sell is already on the site for 90% off the retail value because it's fake. Also for some reason they quickly to approved a counterfeiter items than a legit seller. I guess they want to make money! Soon or later, they will be like ioffer if they don't clean up the site.

Date of experience: May 27, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Illinois
1 review
20 helpful votes
Follow Gary A.
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When I tried to set up a selling account. Bonanza would not accept my card number. The card I use with ebay and everywhere else. When I wrote an email to Bonanza about this they were supposed to reply in 24 hours. It has now been 2 days. A very bad start for me. Now I have many doubts about this site and how they do business. Good reviews can be bought.

Date of experience: March 16, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Washington
2 reviews
0 helpful votes
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I bought a 20' floor fan, the serious kind, for a fraction of what I've put for similar fans and free prompt shipping. I was a little leery - you know, "if it seems too good.?" Fan is better & higher quality than I've experienced, definitely industrial grade and I'm totally satisfied. I'm getting a second one, as it is essentially less than half price. (be cool!)

Date of experience: October 14, 2017
California
1 review
2 helpful votes
Follow Dave S.
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Take most of these 1-star reviews with a grain of salt. It depends on how you use Bonanza, the platform is well designed, clean and intuitive.

3 Star for now.

Expect to use the platform to run your ad campaigns and google shopping.

Start out free to get to know the system.

So many of the reviews are just not at all what I have experienced.

Date of experience: September 30, 2019
Jackson B. Bonanza Rep
over a year old

Hi Dave S., thanks for taking the time to share your thoughts. We're glad to hear that you find the platform well designed and intuitive!

We value seller feedback, so if you have suggestions on things you'd like to see improved, we'd love to hear them. You can submit your ideas here: https://www.bonanza.com/site_help/suggest_new_feature. Our community votes on submissions there and we do our best to implement them.

Please also feel free to contact our support team anytime via email at support@bonanza.com, Dave S. They will be glad to help with any questions and tips for your business on Bonanza. We appreciate you being part of the community!

Idaho
1 review
18 helpful votes
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This company is terrible
November 11, 2014

This company is terrible. I was charged but never received the product. I left messages, phone and email and have had no response. I am now going to my credit card company and paypal to see if they can help me. The company Triton Media has been taken off the Bonanza site. Looks like I'm out 112.00.

Date of experience: November 11, 2014
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Indiana
1 review
28 helpful votes
Follow Mike H.
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We operated 2 stores with 100% feed back and 100s of transactions. All of the sudden they closed our booths saying its a high risk. I operate Multiple stores on ebay and amazon with top rated seller everywhere, 3 employees and a warehouse. $380,000 yearly paypal transactions. These people know nothing about communication or being professional. They do not answer our emails since, like we never existed. Do not waste your labor and effort building anything on bonanza, its a waste of time and effort.

Date of experience: April 17, 2016
Jackson B. Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

GB
2 reviews
1 helpful vote
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Tried to cancel an order the day after it was placed. Emailed seller and Bonanza no response from either. Three days later received confirmation that the item was shipped. Will never shop with Bonanza again... lets see if the item turns up and what state it is in when it arrives. Lost all trust in this process.

Date of experience: January 4, 2018
Illinois
3 reviews
1 helpful vote
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Extremely satisfied with Bonanza.com. Receive fast responses to questions and immediate assistance. Fast and free shipping options and priority mailing. Item is shipped within the same day to next business day depending on timing. Products are of high standards and I have NEVER had an issue when using Bonanza.com, which I have been using regularly for over two years now.

Date of experience: August 9, 2018
Indiana
2 reviews
1 helpful vote
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Love Love this company. I accidentally came across this website one day and I haven't quit looking at it since. My first purchase was beyond my expectations. The items were gorgeous and extremely well made. Now I'm trying to find stuff to buy just so I can get excited when I come home and see the box sitting there lol.

Date of experience: April 19, 2019
Jackson B. Bonanza Rep
over a year old

Hi Holly H., thank you for your review. We're happy to hear that and look forward to seeing you on Bonanza again soon!

Overview

Bonanza has a rating of 2 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.

service
177
value
158
shipping
139
returns
125
quality
141
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