When you have a clothing merchant that ships most of its product you would expect a strong customer support and service, especially when the product is clothing where so much can go wrong (size, fitting, quality, etc.). Bonobos has NO customer support. They do not answer the phone. No voice mail even though they advertise voice mail. They do not reply to emails nor customer inquiries after logging into their portal.

They simply do not care about their customers. They use a lot of folksy, friendly, effusive language in their auto-generated emails, but it is all a front. They are arrogant.

This business will not survive. It is poorly managed and seems to be deaf, dumb and blind to their customers.

They try to be cool using Ninja crap but bottom line is the button on the top of the pants fell off. The first rep stated they would replace the pant. He asked for other information including order number and email. Since I purchased this from Nordstrom, their authorized retailer, they felt no responsibility to stand behind their defective product. Too bad for me. These are too expensive and there are too many other companies with better price and quality

Bonobos raised their prices. It used to be that they were selling clearly better clothing at a very reasonable price. Now the clothing is still good but the prices are not that different than everyone else.

I have been having issues just clicking on one item to view and I would wait and wait and it would do nothing. Looked around and it says to use the Chrome browser if you are having trouble. Tried that and it still doesn't work. How are people supposed to buy anything from this company if their website does not work on your computer or your phone? Crazy in these days that a website is so awful.

First, I have no relationship with anyone at Bonobos. I write to say that I recently bought several pants (chinos) in various sizes, and they fit me at each stage of my recent weight loss (from 36W to 32W). What I like most about their product as compared to Levi's, Old Navy, and such, is their pants FIT. My latest pair (size) fit me so well that I had to praise them. These people really know what there' doing. Yes, you can but less expensive elsewhere, but you're only going to pay more in the long run as I did. My last pair was over $60 with promos and such, but well worth it. Damn, if they don't look damn good on me, and I'm aged 69, so it takes a lot to make an old fart like me to put a shine on my $#*!.

I order a suite weeks in advance for a very special occasion so I was trying to track it through there site which directs you to DHL and the tracking # wasn't successful and that has happened to me with every order I have ordered with Bonobos.
Long story short, I checked the site again and it said my order was returned so I called their 1-877 # and after several attempts I got the least helpful sympathetic person I've ever talk to in customer service!
Basically, she said it was shipped with a return label. That's why I came back. I still don't understand that. It was nice knowing ya Bonobo's. This is exactly why online shopping doesn't work.