business logo of Bonobos
bonobos.com
professional, casual, preppy menAge 26-45 $$
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About the Business

Bonobos is a leading men's fashion brand known for its stylish, high-quality clothing. Offering a diverse collection from casual to formal wear, they prioritize fit and comfort. Bonobos provides exceptional quality, seamless shopping experiences, and a wide range of apparel and accessories, making them a trusted name in men's fashion.


bonobos.com
USA
Bonobos is part of Walmart, Inc.
Founded in 2007
Clothing item from BonobosFashion apparel by BonobosMerchandise from Bonobos clothing lineBonobos fashion product

Business Highlights

General

Parent Company: Walmart, Inc.
Year Founded: 2007
Target Gender: men

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed and unaltered items purchased
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: professional, casual, preppy
Body Fit: regular, tall, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Affirm

Membership Programs

Rewards Program: TopCashback, Rakuten

How would you rate Bonobos?
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Reviews Summary

Bonobos has a rating of 2.1 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Bonobos ranks 139th among Designer Clothes sites.

service
5
value
5
shipping
4
returns
3
quality
3
Pennsylvania
1 review
0 helpful votes
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Overrated
August 7, 2022

The claim of "soft denim" is so far from the truth, at this price point. The fit is fine, but the denim sounded like rubbing two pieces of lined paper together; annoying.

The khakis are great!
The denim quality has a long way to go.

I went right back to my go-to brand since 2006.

Go get yourself a pair of AGs at the department stores; you will be so much happier with the feel.

Date of experience: August 7, 2022
Idaho
1 review
2 helpful votes
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Never once received a product
June 20, 2022

Horrible company! Wasted three months of my time on two orders that eventually got cancelled from their end. Never received ONE product. I felt they thought I was lucky to get refunded.

Date of experience: June 20, 2022
Georgia
3 reviews
1 helpful vote
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TAKING MONEY WITH SHIPPING PRODUCT
July 15, 2022

Shame on you Bonobos, this is my second week ordering product from you, and you twice took money out through Paypal and are not shipping product... are you guys that hard up? SHAME SHAME SHAME... I want my refund today

Date of experience: July 15, 2022
California
3 reviews
8 helpful votes
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I used to be a big fan of Bonobos. They have great-fitting clothing and their customer service is top-notch. But in the last year or so I think most of their products have gotten more expensive. I'm not sure that Bonobos is so worth it anymore. Better off going to a Nordstrom's Rack or Bloomingdale's Outlet.

Date of experience: May 19, 2013
Georgia
1 review
3 helpful votes
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Love Bonobos, but Customer Service non existent
January 7, 2022

The men in our family love BONOBOS PANTS! However, this year I ordered 3 pair of jeans. One of the pair was cancelled before the order went out. Another pair ordered was 3832All Season Jeans Slim Dark Wash. I received 3432 Athletic khakis! The third pair was correct. I took the incorrect pair to Fed Ex on Dec. 8th and they were received by Bonobos on Dec. 13th. Today is January 7th and I have yet to receive my refund. When I reached out they are not taking any phone calls, so I did a chat through the sight by email. I was given a link to use to file my "case", but it said it was no longer available.
Up until now I loved Bonobos, but am very frustrated not to receive what I ordered and then not being able to get my refund.

Date of experience: January 7, 2022
California
1 review
7 helpful votes
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Great fitting pants
November 15, 2008

Great fitting pants - My brother just got a pair of Bonobos and they are fabulous! Most men have very poorly fitted pants. They are always too baggy and it makes their butts look terrible. Bonobos fit so much better than normal khakis or slacks and they are much more interesting than jeans (they even come in pastels!). The company was started by a couple of Stanford grads. It's a neat story, and I am now a huge fan =)

Date of experience: November 15, 2008
Illinois
1 review
1 helpful vote
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Canceled orders
June 20, 2022

50% of the orders are canceled. They are canceling especially orders that have discount applied to it. Shady practices. IF and WHEN order is placed it takes weeks (3 minimum) to receive the order.

Date of experience: June 20, 2022
California
11 reviews
28 helpful votes
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Seriously. What is going on with the world that a company has this "quirky, obnoxious, allergic-to-a-straight-answer ninja b. S." as it's forefront in customer service (or lack thereof?) We pictured a trendy warehouse in downtown L. A. and a bunch of odd balls on Molly being encouraged to answer their consumers in the 'most quirky and obscure way possible'. It's a total joke and we know it. Avoid anything online and dealing with these clowns. We got everything from some idiot lecturing us about "ordering too much product as to cut down on waste of the boxes we send you" (seriously?) to "yay! Your refund will be processed and PRONTO" followed by a video clip of Wham! "wake me up before you go-go" (seriously? People actually consider this a real job or career?) We are beyond over their online service, they are considerably the worst and you will not get a straight answer in regards to return or consumer advocacy of any sorts. The product has also gone downhill, very cheap feeling, think $#*!ie's for pants and Sweaters from the bargain line of JC Penny (not that there is anything a miss by these brands, but in terms of advertising as a luxurious brand that prides itself on it's comfort and level of service, it fails to meet that expectation) We truly were not satisfied with the product and lack of customer care, it was like plotting a third world takeover just getting someone to answer our questions in a direct and concise manner and even so the email was peppered with this immature, borderline millennial snarky tone which was completely a waste of time reading their dribble. If you are a fan of their clothes, find a free standing store and order them up there in person and dodge the clowns at "Ninja Central" you won't get anywhere and at least in person, again, if you do love the clothing, you will get a level of customer service that is complacent and akin to at least a first rate shopping experience.

Date of experience: December 24, 2017
Illinois
3 reviews
14 helpful votes
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Poor Quality
October 17, 2018

Cheaply made overseas. Sizes run awkward. Another borderline fake company advertising on facebook with nice pictures.

Date of experience: October 17, 2018
South Carolina
1 review
0 helpful votes
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Rating Commercial
November 4, 2022

Can't speak to your clothing but based upon other reviews its not to high Your Commercial Is Disgusting!

Date of experience: November 4, 2022