To check the status of a return you have to contact them on Twitter. I spoke with 5 diff reps via Twitter and was not getting resolve, after sending a screen shot of my order form and proof of postage for my return. I also tweeted them that they are giving me the run around in regards to my refund. So I decided to open a dispute via PayPal. Magically a few hours later I received an email saying they are processing my refund and crediting the money back to my account. I don't like running behind ppl for my money. From here on out I am no longer a customer of Boohoo. Ppl open a dispute via PayPal or your bank.

In some cases like tops and jeans have fitted perfectly and i haven't ever complained before about boohoo because i do like some things, i recently returned too skirts because they came and looked nothing like the pictures on the website, in the pictures they seemed short and tight fitting. However when they arrived they were both very long and not tight fitting at all, i am a size 6 and the skirts were meant to be a size 6 but seemed way to large. However i am short but even if i were tall the skirts would still be way to long and to big! Boohoo is usually a great purchase the times i have bought from boohoo. But boohoo needs to sort out sizes and show the clothing how it really is on the pictures as it is very miss leading i hope to be getting my refund back, the website says it can take up to 14 days or more! I just hope that i do actually receive my money back. Otherwise i shall be very upset :(

Terrible service and custome care havent got my goods been told their mix up was my fault wish id read the reviews b4 i ordered as i wouldnt have ordered from them next step solicitors no goods so want my money back dont buy from this company

I ordered two clothing items on Tuesday and paid $30.00 for express shipping which had estimated arrival on Thursday because I need the items for an event on Saturday. It is now Saturday and the clothing items are STILL in the U. K. I emailed the company early Thursday because it said it only dispatched one of the clothing items. They promise 24 hour response and I have still heard nothing. Just want this to be resolved/refunded for express shipping because I could have paid $0.00 and gotten the items in the same amount of time.

I wouldn't even give them one star! I have a whole video of our interactions. They lack professionalism and communication. They don't even have a customer service number. I ordered something a month and a half ago and was told to wait. This is after paying for standard shipping. I just was told that my package is lost, they will refund me my amount! That is only because I kept reaching out to them about my purchase. I will never purchase from this site again.

So I've seen this website a couple times but never got the chance to buy from the until about a month ago they had a special (which everytime I go back its the same special. RED FLAG) "certain amount of time to get 30% or 50% off your whole purchase". Well I ordered three items and when I received them I was so upset. The quality of the products are horrible, I already know once I wash them they will be no good. I was going to return them but I would have to pay and I just rather throw them away than pay anymore money. I did not spend a whole lot on the clothes probably around 50 but they were so bad I wouldn't have payed 10 for them.

I literally love this online shop... I found this shop while looking for clothing for my graduation party. I have been very careful about ordering things online and reading descriptions, reviews and size charts since my junior year of high school when I ordered a very poorly made dress online, so i know what its like to spend lots of money only to receive trashy items that i could have made myself... but that is not the case with Boohoo, i love there clothing the price range is not bad at all for the quality you receive all and all I love this website and will continue to shop here for their trendy and affordable items

All my clothes came doble the size it described. In every clothe they describe the model is wearing a size 6! Well I ordered 4! It's like size 8. I can't send it back cause I live in Dominican Republic, so now I lost all my money. And I have to look for new gifts for Christmas.

Ordered a black cardigan from them and specifically looked for one, that doesn't have pockets. I received my package and got a very similar item, but with large unsightly pockets. I was super unhappy!

So they sent me the wrong item and the customer service told me to send it back to get a refund and after I asked, who will pay for the return shipping, they offered to refund that as well. But the thing is, I ordered it from the EU site since I live in the EU, but I would have to return it to the UK. So I would have to fill in a bunch of documents, pay for the shipping (pricey + not sure if the return shipping refund deal is real), visit my local postoffice and hope it doesn't get lost in the mail. For me that's a lot of hassle and I don't have time for that.

Would not order from them again.

Boohoo's express US shippping is unreliable. This company charges a $15 charge for express shipping and uses the cheapest carrier/delivery company to to ship out their items. Express shipping should not have the same time duration as standard shipping. Unacceptable! Also their customer services is non existent. Ordered a dress and it's been a week and I am yet to receive my package. Called one of their shipping carriers, which I was told I wouldn't be receiving my package till some time next week. Please do not waste your money on US express delivery. They're a joke!

Nice clothes, delivery service not too bad but the customer service is disgraceful. I sent 3 items back for a refund, one was refunded in full, the other 2 were part refunded. When I queried it, I was told no it's your bank as they fully refunded me. I checked with the bank and they confirmed the part refund that showed on my statement. When I told boohoo this, I was told finance would investigate this. This was in December and we are now in February and I have heard nothing from them. I have emailed them for an update to be told they are busy and will get to me when they can. Disgusting.

Despite the poor quality clothes and prices that seem to be getting more expensive I decided to order some holiday clothes that has resulted in them charging me 3 times without the order actually going through, it then took 16 days, lots of emails and poor customer service for me to get my money back. Because of this terrible service I decided to complain, I was responded to almost immediately and on the email they sent I was asked to contact them, which I did straight away and despite multiple email to them I have still not been responded to 17 days after customer complaints contacted me. They have caused me a lot of stress and have made me feel as if I am a monster customer and that they feel the need to ignore me.

Received my order and it's the wrong item, not the one I ordered, contacted them they said return it, ok I'll return it but that's an inconvenience for something that's their fault, they then tell me I'll be getting a refund once it's returned. I don't want a refund I want what I ordered.

Luckily it's still in stock but I used a birthday code to buy it so now it's costing me more, I asked that they allow me to purchase it at the same price I initially paid and they gave me a $5 voucher what a joke it's costing me more than that.

Also out of pocket for the money until the refund comes through. Ridiculous they weren't very apologetic at all

Sizing is the worst part, it really runs small except those that are loose. Also maxis are too long and minis are too short. I would stay with midis.
I have no idea what quality people are expecting for $10-$40 garments. You get what you pay for and these are trendy, few uses, short term items. You want higher quality then go to Nordstrom and pay Nordstrom prices
Loved all my garments, I ordered 15 items at once. Paid extra for fast delivery.
I would never think of returning a $10 dress, it woul be more expensive to return, and I can always find a charity to help with a cheap garment ordered online than returning it. I do accompany my would-be-return-but-donated item with a review online so others benefit from my experience with the item.
I have gotten nothing but compliments for my pieces. They have laundered well.
Lower you quality expectations and enjoy your bargains for a short season.
I cant comment on customer service as I did not have a use for it.

I had ordered from boohoo.com. It is written on the website that they cover all customs. However after the item came to my place I was told to pay customs. I contacted customer service and they told me that they would refund the amount I would pay for customs. After I made the payment they asked me to send the receipt and my PayPal account link. However then I was told that they don't cover customs in India. Worst experience. They are fraud

I started ordering from boohoo.com because they except payments using afterpay.com. I was so excited at first because this was going to be my way to build my wardrobe. However, the majority of the clothes that I got are made from extremely cheap materials (polyester and elastine I think) and the sizing's seem to be large. I did buy three purses, a pair of slides, and sunglasses (shades) which look exactly like they did in the pictures and I'm very satisfied with them. I also purchased a Tupac T-shirt and a jogger set made of cotton and both were perfect.

I do want to add that I was able to return the items I didn't want for free and my refund was taken from my last payment on afterpay.com account. The refund process took about three days from the time I dropped the package off at the post office. I have had to return things twice and have never had a problem with the return procedure.