I understand that they clothes some are cheap but they quality are trash, sizes are really big and the material of the clothes are really really cheap like you can see true the clothes. I wasted my money, forever shein smh.

The website looks great but the items are misrepresented and when they arrive, you WILL be disappointed. Quality is terrible, sizes are wrong but that's all in the game, the real problem is after you receive you junk, returns are extremely difficult. The dispatch a label that you pay for, then you take it to the post office and it is the wrong label. The post office can not refund the money you paid Boohoo and issue a new label. They can issue you a new label but you will be out the money you paid Boohoo. Don't do it. You'll be sorry.

This site is a scam. I am missing items I ordered, and got wrong size in others. Don't bother ordering from them!

I ordered well over 3 weeks ago didn't get it delivered on the expected date so I contacted the customer service and reminded them I paid for fast delivery and they said unfortunately there is nothing we can do. I paid $15 extra to have it shipped faster. So the second time around I still don't have my order and there response is we can't do anything about it. This by far has been the most unprofessional way to handle this entire situation. I have been waiting over 3 weeks for my items and not even one apology from them. Kind you I paid for expedited delivery and no refund for that even. Neverever again. Folks please DONOT order from them if this wasn't my first time I would have never going to this pain. And I still have no idea where my order is because the tracking does not give you any accurate information

More than a month, still did not receive my order. Not refunding me my money back to me. Asking me. To wait, wait and wait. Support does not have any solution to this and I ordered this for my trip. I would be gone by the time this order would be delivered.

I am completely dissatisfied from their service

Would never recommend anyone and would never buy anything again from them.

Very poor customer service from Boohoo.
On the date I ordered, the website clearly stated 28 days to return an item. The website still stated 28 days to return items on the date I tried to start a return.

However, the website would not allow me to initiate returns.
Nicole, Aimee and Ashleigh who work in customer service were very unhelpful saying that they'd changed the return times to 14 days even though the website still stated 28 days. I have a screenshot of the website to prove it states 28 days to return.

They've left me no other option than to initiate two credit card claimbacks to get a refund for the poor quality clothing.

I have been ordering from Boohoo for a while but the quality of clothing has deteriorated and I have to send more items back on every order.

I returned my order in October. It is the end of February. They told me that since I didn't have my tracking number they could not process my return, basically I was sh*t out of luck and it was my fault. I disputed with my bank, my bank called and magic happened... all of a sudden they found my package, wouldja look at that! Pooooof! Magic. Yep. They were not going to refund me until I got my back involved. Lesson learned. They are con artists. This place is a scam. The fact that I had to wait till feb to get refunded for an order I returned in October is appalling, and what's even more appalling is that I ONLY got my money back because my bank got involved. They had no intentions of refunded me. Once chase called, all of a sudden they found my package. If you are having a similar problem, get your bank involved or kiss your money goodbye. I'll never order from here again.

I ordered a dress on the 25th of April that was supposed to arrive 8-10 days after it was ordered. This dress arrived on the 9th of May! I emailed several times to get the dress returned to the sender for a refund. No one has reached back to me. I've emailed 8 times to explain my situation yet they are incapable of replying or helping me figure out the situation. Impossible to reach anyone to help!