HORRIBLE HOORIBLE HORRIBLE EXPERIANCE, ORDER TWO DRESSES AND HEELS, BOTH DRESSES CAME WITH BLACK STAINS ON IT. CONTACTED THE SUPPORT VIA CHAT JUST TO BE SENT ALINK FOR A RETURN WHICH i COULD HAVE DONE IT ON MY OWN, NO COMPASSION AT ALL. Contacted second time to request refund for my express shipping, the chat made me wait for 20 minutes and then it was closed without a reply, wanted to open a chat again said no agent is available at the time.

I said, ok whatever, I'll just go ahead and start the return, and request the shipping refund later, AND THEIR RETURN PORTAL DOESN'T ACCEPT EITHER MY ORDER NUMBER NOR THE ORDER REFERENCE. THIS IS A CHEAP LABOURD COMPANY SELLING CHEAP ITEMS WITH HORRIBLE AND SCAMMY SUPPORT TAKING NOA CCOUNTABILITY OF THEIR ITEMS NOR SERVICE!

I placed an order on 9/27 and returned…
I placed an order on 9/27 and returned the very cheaply made item on 10/7. I have requested a refund at minimum 20 times and the only response I've received is:
Hey!
Just to let you know, we've got your email and we'll get back to you within 48 hours to help so hold tight!

They are in essence non-responsive to their customers and don't adhere to their own refund policy. BUYER BEWARE DO NOT SHOP HERE IT'S A SCAM! No contact number, no customer service and no recourse unless you live in China close to this sweatshop!

I found out about Boohoo on an online forum, of a discount store's website and boy am I glad I joined that conversation! For the past 6 months, I have been doing a lot of online clothes shopping, and found just about everything I needed... except sexy dresses that come in longer lengths. When I first visited Boohoo.com, I was instantly attracted to the clothing - I found just the type of dresses I was looking for. After a couple of weeks looking through the site, I finally placed an order. I was very excited when I was sent a first time buyer discount code to use on my order.

The website is great! I loved being able the see the dresses on the models, in all the different colours, with one simple click. And what I was especially impressed by was the clean, professional video clip of the models walking in the dresses. Awesome! That made me REALLY want the dresses.

I was skeptical about ordering from Boohoo at first, because I usually only order from the USA, but the lovely products, nice website, great prices and very reasonable shipping rate sucked me in like a magnet.

I received my package in good time and thought it was a lovely, creative packaging, resembling the UK flag.

I absolute love my items! They are all great quality, and just as sexy, yet sophisticated, as I thought they would be. I will definitely be ordering from Boohoo.com again. Thanks!

Placed my first ordered ready for Christmas. Chose to have it delivered to a HubBox address. Later the next day that I paid delivery for I got a message via MyHermes (they are a joke in themselves) saying they tried to deliver to my home address., even though I chose the HuBox. To make it worse I was in all day as my work plans changed last minute but no one pressed my intercom in my apartment, and no neibhour got buzzed as there is only 6 of us. BooHoo has no number to call just Twitter messaging and that's where it get really stupid. They accused me of choosing a delivery point that cannot be guaranteed, and this is after I had to prove I selected the HubBox in the first place. All they keep saying is it is out for delivery tomorrow. After 5 times of telling them I'll not be here tomorrow they just said they cannot do anything. BooHoo or BahHumbug.

Keeps trying to remove my review I will keep posting
Fraudulent company have sent me only 2 of my 3 items. Have tried telling me it was packaged at the warehouse which at this point is probably a lie. They claim to have cctv b7t refuse to show me it as theyre big fat liars. The parcel was damaged upon arrival and now I can't track it to see the image which was clearly damaged. Ever since I had their useless response I haven't been able to track said parcel to show it was damaged upon arrival(it definitely was). This company ia disgusting and all for the sake of a cheap 25 pound dress. What absolute cheap scapes who don't care about their customers. From reading reviews I'm not the only one who's had missing items and Boohoo lie and say they've looked at cctc and it was packaged. I've asked for footage of this and they haven't sent it so my guess is they're big fat liars and probably never packaged it themselves. Avoid at all costs. They also removed my prior review mearly because they don't like a bad review not because it wasn't valid lol. Thus review was on trust pilot but they kept removing it even after I've proven I've ordered from these fraudsters! Don't trust trust pilot.

I've ordered from Boohoo several times now, first time was great, next time was less great. I ordered shoes that were a Canadian size 8, received the shoes and they were FAR too big. They claim them to be a UK6 which is supposedly a CAD8, this is not possible. These shoes were almost 2 sizes too big. They want me to pay the return costs on the shoes to swap them out. NO WAY. Their sizes are false and shouldn't be advertised this way. Overall bad customer service. Do not recommend.

I made a purchase on December 2nd the money came out instantly as did a shipping confirmation and after two weeks of waiting for my package I tried to track my shipment and it showed absolutely nothing. Even my order confirmation was no longer valid. I sent them an email and they refunded the $10 USD shipping and promised my package was shipped but held by customs. They then proceeded to ask me to review the products that I NEVER recieved. It is now December 23 and my package is finally at my local post office. IT SHOULD NOT TAKE 21 days to deliver a package... even overseas.

I ordered a hoodie in size medium and they send one in large. I notify them about this and they said they will fix it so that it never happens again. So, i return it and i buy another one in size MEDIUM just for it to come in a size large AGAIN. Absolute primates working over there

Well. I bought jeans, bodysuit and top. The jeans doesnt look like on the picture, bad size, the waist is smaller then hips, that's great BUT, How can I put on over my hips, when waist is smaller? No stretch. The top is completely transparent, I don't know how I can wear this, because every bra you can see under the top. I understand, that some white clothes are a little bit transparent, but this? Next, the bodysuit is too small. I bought XS and it's like xxxs. I am really dissapoitment and I'll send it back. Now I know, where I don't want to shop. Thanks

Ordered one item on October 25th. It was supposed to arrive on November 5th. It is now November 30th and the last tracking update on the item was november 2nd. Customer service has been the biggest pain in the $#*! and is currently doing nothing. No refund or New item. Would not order from here, took my money and never shipped out my goods.

I ordered clothes on 1/26/17 with an expected delivery date of 2/1/17. It is 2/3/17 and I still have not received my merchandise on any updates as to where it is in the last 3 days. The only way to contact the company is through email or twitter. The response you get from email inquiries is a automatic response generated through their system. I checked my order today only to find that now the delivery information shows that they have no record of my order. My advice to anyone thinking about ordering from this company is to do your research and save yourself the headache and money. I have no merchandise and no way of tracking it, and no definite response from this company. DO NOT PURCHASE FROM THIS COMPANY!

I hate boohoo
Hi, I hardly do such reviews but my experience with boohoo was really stressful and lengthy I ordered from boohoo on the 5 July 2019 and today is 29th july 2019 and I still don't have my Oder. I ordered it for a vacation that I have to leave for in 8 days so I am guessing you understand me but the boho team doesn't since them I have spoken to 10 different boohoo team members but no one has been able to help me. On top of that the package came to me on 27th july but wasn't delivered because the delivery guys asked for some extra money as custom charge and now it's been sitting in the post office since then but I haven't received any update
PS. The website didn't mention any extra charge my mother was harassed by the delivery guy for money and please I would advise you to not go for this website unless your really desperate this should never be your first option or in my case any action

This store is the WORST store I've ever seen!
The package have arrived. But nobody have told me, and then the package gets back to them.
I ask to them to send me the itens again instead of refund me.
What have they done?
For don't pay the delivery, he didn't send me the package, and NEITHER have refunded me the money. And when I talk to them, they have abandoned me, 15 days waiting them to contact me and nothing (they aren't even thinking on contact me again). And then, they doesn't want to give me the delivery costs...
It's in the law they HAVE to refund me ALL the money.
But ok. I was waiting the refund. Again. And nothing.
I'm going to the police.
DONT BUY ON IT.

The only problem I had with this site was the delivery process. When I tracked my package on their website it said it would get to be on 26, which it didn't. It was pain trying to find the delivery that they use because I didn't know which delivery service they use. After searching on all the delivery options I figured out they use USPS and I was able to track my package directly through them. My package finally arrived almost two weeks after the expected date. When I got my clothes they fit AMMAAZZIINGG!. I bought a skirt, high pants and a shirt, I am an xs and usually I have to get them altered because my stomach is smaller then my waist. But the pants fit PERFECT! And the skirt fit amazing as well. I would shop here again its just the delivery is longer then what they write on their website.