The KING SIZED COVER duvet that was supposed to fit a KING SIZED duvet doesn't fit! I spent almost $200 Canadian on it. While the quality of the cotton is lovely, when I asked to return it (because it didn't fit) I was told "any item purchased by error or ignorance are exempt from being returned or refunded." Very rude to speak to a customer like that. They ended up refunding me 20% which is better than nothing. But I had to cut up the sheet that came with it to make the cover larger to fit a normal sized king duvet.

Given 1 star as all it deserves!
Been using this company numerous times over last few years. I have paid for annual next day delivery, it is never really next day always a bit late. I ordered items 31st jan now 3rd feb still not received all it says on tracking will be with courier shortly. Contacted boohoo was told need to wait until 12th feb before they will replace missing item. As I pointed out to them the issue is at their end so why can't they resend it or let me cancel. Was told they can do neither option before 12th feb, I find this pathetic customer service and not willing to rectify their mistakes. I was told that if I wanted sooner to reorder then send other back?
So just to clarify pay 2x. Really Boohoo is this good enough?
Will not use again!

Okay so i never ever write reviews for anything... lol, no matter how much i enjoy a site, product whichever but feel this one is well deserved.

I live in the UK, and know about boohoo because some friends wear the clothes and have ordered form them before. I had never bought anything from them before until this week.

Currently im in the USA, so i wondered if shipping would take a few weeks, but i saw they had a 30% off site wide sale so i ordered two things from them not knowing exactly when i would receive them but decided to give it a shot i saved something like $40 all together.

From the get-go the communication on my order was great, daily updates on where my items where and he expected delivery date. On the website they estimate 5-8 working days which i figured was just for the UK, and y'know... just so people could keep happy about delivery times

But they really did arrive within 5 days! Crazy! It made a leap over the atlantic and to my door in such a speedy fashion. Some UK stores don't even deliver this fast, and considering i'm 3000 miles away its honestly great delivery service.

Im happy with my purchases too, pretty true to picture for me (i ordered a burgundy cardigan and denim pinafore dress)

I would definitely recommend this site, all the negative comments on here have me wondering if they've stepped up their service recently, my order went so smoothly. Definitely give them a try!

I've left 1 star only because I would be able leave this review. Mine experience is NEGATIVE, each time I ordered it never arrived on time and never got any updates informing me when I can expect my delivery. No phone to call and talk, messages on WhatsApp being ignored. Not impressed and won't be buying again. Also not happy with quality of fabrics, cheap China fabrics that make you order more often as clothes won't last more than 2 months. Since I've got my next day delivery subscription I have never received order on time, today waiting again and being ignored when asking when can I expect it to arrive. Overall unhappy customer, WOULDNT RECOMMENDED! Zero stars!

I ordered something for next day delivery on the 13th of December. It is now the 21st and i have not recieved it. I have contacted them numerous times and asked multiple staff to look in to it or to contact hermes and they refuse and said I have to wait until 25th December, before they will even look in to it. The item was a dress for my xmas party on the 17th, which has gone, so the item is no longer needed and they wont even cancel my order and issue a refund? They shouldnt offer a service they can not provide