I've purchased two items from boohoo.com 1/29/2017 i was told my items would be delivered Thursday 2/2/2017 and I have not received anything! I sent an email to them the whole nine. Now that I am checking my order it's telling me it's unavailable! I tried calling the USPS in New York where it said it supposedly arrived at and I got no answer from them! BOOHOO IS A DAMN SCAM & I WANT MY COINS BACK IMMEDIATELY OR I WILL BE AT THERE HEADQUARTERS

STAY AWAY FROM THIS COMPANY - They send your parcels to wrong address and REFUSE to help. Even though Hermes said they just need BooHoo to confirm the correct address and they can change it, boohoo refused to help. I was passed around 4 different agents and it's felt like robots, no one cared and they just kept repeating the same crap. Horrible customer service! Took my money and sent the items somewhere random! Shocking … Go to ASOS if you want a quality level of service!

I ordered my college graduation dress from this site a week and a half before graduation and requested express shipping where I paid $15.00 extra. I was given an expected delivery date of December 14th, graduation was the 17th so that was fine. I didn't get my items until today, December 22nd. Needless to say, I denied the package from usps because I no longer need the items. Customer service is just as terrible, I contacted them over 6x and got a response twice, each time the rep was rude and nonchalant about my situation. I will NEVERRRRRRRRR order from this site again.

Ordered from them from Singapore and was impressed at first at how quickly they shipped out my items. Told me my expected delivery was between 4th-6th may but even after the 6th, i did not receive my parcel. Went online to track my parcel, and the site states that it has been "delivered", on the same night, got an auto generated email from boohoo saying my order has been cancelled. Made no cancellation whatsoever, did not even get an email informing me as to what happened. Quite dodgy that they would state that my parcel is delivered on their tracking site but in reality my order has been cancelled. I even paid £7 for shipping so i expected at least reliable tracking lol. I was so confused so i emailed boohoo. They did not sound one bit apologetic and refused to reply my enquiries and were very vague in explaining anything. Customer service is horrible, especially for a company that is quite well known. Smaller companies i've ordered from the UK provide much more reliable services and tracking

Everything in my order was absolutely wrong. Every blouse was the wrong size and I used their sizing chart. Some items missing and one blouse was large enough to cloth an elephant. The quality of every blouse shipped was extremely poor and the materials used was the cheapest you can buy. BOOHOO is exactly what it means because you will be crying when you receive your order. DO NOT WASTE YOUR MONEY.

I AM SO $#*!ING ANGRY! Every goddamn time I place an order with them it NEVER EVER gets to me on time! Get a grip boohoo its seriously sickening how this company is still in business you can't just continue to $#*! people over time and time again! I will never shop here again! My order was placed a week and a half before I needed it AND i paid for expedited shipping! DO NOT BOTHER BUYING CLOTHES FROM THEM IT IS NOT WORTH ALL THE HASSLE!

I ordered a sweatsuit in size 2. I got the wrong sweatsuit ANd it was a size 6. After complaining they said they'd send the correct one. I got the wrong sweatsuit once again and this time it was a size 10. My god this company is dumb and should be shut down. Now I have two fugly sweatsuits that I can't return because their return process is just god awful!

Some nice trendy clothes and good deals. Downside, is that almost every time I have ordered they have cancelled an item that I purchased because it was no longer available. But even more annoying is that their communication is non specific. So they will just send you a notice saying we are refunding/cancelling for that purchase but they do not indicate which item i your order they are not sending - so you have to wait for the order to be delivered to find it out. The account info on the website does not show cancelled items or returns. Returns take a long time. You have to pay for your return postage plus tracking. Then finally they refund you but again it is not clear accounting. One email will state the amount refunded, and another will notify you about a cancellation/refund on that order without specifying the item. It is just confusing and disorganized, and you cannot check back for clarity on your website account. The clothes are okay but sometimes run much larger than the size chart indicates. Pot luck, on sizing, so if possible read the reviews. I have tried to review items but even that review system is confused and disorganized.

BOOHOO IS A SCAM AND NOT LEGIT. PUBLIC DO NOT SPEND MONEY OR YOU WILL RISK LOSING IT WITH NO WAY OF CONTACTING CUSTOMER SERVICE! I AM A VERY DISAPPOINTED CUSTOMER. I'VE HAD ONLY A POOR EXPERIENCE AS A NEW CUSTOMER WITH BOOHOO AND MY FINAL RESORT IS TO LET OTHERS KNOW OF MY EXPERIENCE. IT HAS BEN OVER 6-MONTHS AND I HAVE NOT RECEIVED ANY RESPONSE FOR REFUND AFTER LOSING OVER $400 IN LOST MERCHANDISE VIA MAIL THST I WAS SO EXCITED TO PURCHASE. BOOHOO PROMISED TO PAY, BUT NEVER DID, EVEN AFTER SENDING MULTIPLE DETAILED INFORMATION AND OCCASIONALLY RECEIVING A RANDOM EMAIL FROM CUSTOMER SERVICE? AS A NEW CUSTOMER, I HAVE BEEN EXTREMELY PATIENT WITH BOOHOO, BUT RECEIVED NOTHING BUT AN AWFUL EXPERIENCE IN RETURN. OTHER CONSUMERS SHOULD KNOW BEFORE SPENDING THEIR MONEY AND RISK IT BEING LOST WITH NO WAY OF CONTACTING OR RECEIVING A REFUND. THIS IS A SCAM IN BOOHOO IS NOT LEGIT.

Attention! Cyprus shoppers! Do not shop from this site unless you are willing to pay extra tax! On their site they mention that they pay for ALL TAXES and they promised me that they will refund any taxes BUT THEY NEVER DID! They lied and then act like they dont know anything about it. HORRIBLE. Do not believe their lies.

Do not deal with boohoo unless you are comfortable losing your money. I was fraudulently double charged for my order and though I emailed them as soon I saw that this had happened, they dispatched both orders anyways. When both arrived I immediately emailed them and was told this in return:
"I understand how concerning it is when 2 order go through. I have had a look at your account and can see you did not pay for shipping on both orders. However, if you accept 1 parcel and rejected the other one it will be returned back to us and once we receive it back in the UK warehouse you will be refunded automatically for it."
I did this, but of course you do not receive a tracking number when you simply reject a delivery so I have no way of knowing if it arrived. Nearly two months after this incident I have not yet received my money back. I have no doubt that it has arrived and they are withholding my return just because they can. In the most recent email I was told: "As you have chosen not to follow our returns process, we have no way of chasing this matter for you". I am absolutely appalled by this customer service and will never make an order from this company again. I advise that you do not either. It's just not worth it.

BOOHOO IS THE WORST ONLINE WEBSITE I HAVE EVER SHOPPED AT. I ORDERED A PACKAGE AND DID NOT RECEIVE IT UNTIL 3 WEEKS AFTER MY ORDER DATE. THEY DIDN'T EVEN KNOW WHERE THE PACKAGE WAS LOCATED. WHEN I DID RECEIVE IT I HAD TO PAY WITH MY MONEY (NOT GETTING BACK FROM THEM) AT USPS TO SHIP BACK THE PACKAGE BECAUSE ITS CHEAP MATERIAL CLOTHES. THEY DON'T PAY FOR YOU PACKAGE TO GET RETURN. IT TAKES 21 DAYS FOR ME TO GET BACK MY REFUND FOR MY ORDER. IT'S CRAZY THIS WEBSITE IS LIKE A SCAM. THEY HAVE NO PHONE NUMBER TO CONTACT THEM THEY KEEP IN CONTACT WITH CUSTOMERS BY EMAIL WHICH THEY RESPOND IN 24 HOURS. EVERY THING THAT CAN BE WRONG WITH A SHOPPING WEBSITE DEFINES BOOHOO.