Great quality material my dress was awesome & my two piece suit says white but it was more of an ivory. I still enjoyed my birthday pics l paid for express on one outfit & they came like a day apart so I wouldnt recommend express. Eveything was great Thanks Boohoo

I told them to fix an address issue like within 10 mins of ordering. THE address is literally unknown. The customer representative says "we can't fix anything, if there is an unknown address then the parcel company would return it back to us" like the order hasn't even shipped out and won't for a week from their warehouse. Literally the most insane thing ever. What's the point of customer service LMAO. What if I accidentally put a wrong address, which I have and literally every company can fix it especially if you notice it right away which most people do lol. So if someone reaches out to them telling them "hey I put the wrong address can I change it"…they would still send it out to them knowing they're sending it to a random house. Like people are gonna get their money back anyway LMAO. Forgot about banks? Why make yourself loose money knowing you can fix it. Bro I've never left a review like this one but this is so funny I can't. Anyways going through my bank to have the money returned to me bye lmao

Poor poor poor need I say more just don't buy from this company. Cheap material!

If only I'd read the reviews before I purchased. Here is hoping that I can save someone else the trouble! My order never arrived - no response from Boo Hoo. I am having to pursue the matter with my bank to get my order refunded. DONT SHOP WITH THEM! Their tracking system does not work as they use third party carriers who claim no responsibility.

I spent over $200 dollars and half of my items didn't come in on top of the package was open and when I contacted boohoo about it I sent all the information in and even sent back items that weren't mine. And they told me they won't refund me. And they won't do anything about my missing items. This place is not worth the waste of money. DO NOT BUY HERE.

I ordered from Boo Hoo for the first time. Go to track my order; notification said no tracking number found. Contacted to see where my order was and they notified me that it was on its way. So I was waiting for my order to arrive and then I received an email to say " We've received your return from order (along with order number) It may take up to 4 days for us to check your return and for your refund to be actioned. We'll send you another email once your refund is on its way ". I messaged to see what happened to my order because I never received it in the first place. Had no real clarity and they told me that my refund would be processed in a few days. I told them I didn't want a refund and just wanted my products. Got told only my shipping cost will be refunded and I will still receive my products. Didn't receive my products. After all that, I am thankful that I got a full refund. Never ordering again.

This website is a rip off beyond measure. All the 1 star reviews are absolutely true. The clothes look absolutely NOTHING like you see on the websites. The rompers are all see through. The clothing material is like tissue paper quality, the sizing is COMPLETELY off, not very friendly for plus size girls and to top it all off, they now charge you $6 to return your clothing items. What a business SCAM! Unfortunately, I had to pay the $6 to get rid of these horrendous clothes, but I learned my lesson and I hope to receive the refund as soon as possible. You are WAY better off shopping at Shein. Please stay FAR AWAY from this company, they steal your money and provide garbage for clothing!

I placed an order with 5 items. Only 2 arrived. I complained about it and they told me that they'd reviewed the CCTV footage and can see that 5 items have been packed so they are not offering me a refund.

This is absolutely disgusting. I'd avoid Boohoo at all costs. They seem like a set off cowboys. I'm not the only one who has experienced this issue with them after reading through other reviews on this website

I ordered a dress from here based off a review from a REAL person thinking it had to be good. WRONG! I placed my order and it was shipped April 24th, my email had a "Track" button which lead me to the Landmark shipping page with a message that they don't have nay information with that tracking number. I waited a couple days for it to update and still nothing. I contacted customer service...the chatbot is a joke and NO help. I emailed stating my issues and asked for the "Carrier and tracking number" and the response given in my reply was "your package is on track to still deliver by May 3rd".
That is NOT what I asked and it's May 3rd and still no package and no tracking. Sent another email but I'm not holding my breath. If I have nothing by May 4th I will be contacting my credit card.

I made a purchase when I was in the UK using my card from the Caribbean...I returned the purchase for a refund. Instead of using my card billing address Boohoo.com processed my refund with wrong details. It is months...since December 2022 I am trying to get this sorted. I NEVER RECEIVED MY REFUND AND THEY ALL BUT SAY TO ME TOUGH LUCK. I AM NEVER SHOPPING THERE AGAIN.
Boohoo you can talk all your crap about ARN number bottom line is the information coming from you leaves a lot to be desired. First of all you emailed me to say a refund was processed in the amount of £30 on the 29th of December 2022. This turned out to be false...then you later said in another email that a refund of £28.01 was processed in January 2023. Either way NO REFUND CAME INTO MY ACCOUNT SO KEEP THE MONEY since it means more to you than customer retention or loyalty.

I have been attempting to resolve an issue with pricing and false advertisement of a product. I get bombarded with emails about discounts and then once I use them and play by their rules they switch things up and charged me a higher price.
Beware and triple check your order before you hit send. Read all the fine print disclaimer and then do it all over again to make sure you know what you're getting into.
They do not have an exchange policy and they charge you a fee to return items(even if you need to only exchange them). Then you have to repurchase them with another shipping fee added and hope the item is in stock for the size you need; that may be a higher price then when you originally purchased it.
The company does not have a direct customer service number, the chat feature is a joke and the answers you get back from email are all scripted to be your fault or you just have to keep the item.
I chose an item and received something different than what was shown in color and design, it's only when you scroll to the last image that they show you what you are really going to receive. Unfortunately I didn't see that until too late.
I have been extremely respectful and flexible in my communication asking only for a price adjustment on the items so I don't have to incur another unnecessary return charge, but to no avail has the company been reasonable. I get a different customer service person every single communication, which is by email only. I have communicated with them seven times and it has gotten ridiculous. I believe the site is a scammer in a sense. I have received some products but they are ill fitting to the point I would have to spend more money to get them tailored to fit properly.
I also attempted to get an garment that had featured eight photos, I reached out to customer service and was told that they may have some items that are a shade or two darker or lighter. This item was completely different in color and style. Rust and white are not the same; no button to three buttons is totally different.

I want to stress be extremely caution and mindful when dealing with this company.

If I could have given no starts I would have. I placed an order that was supposed to arrive in 5-8 business days on Jan 14th after going back and forth they told March 6th. March 6th came and went and didn't receive my package. I dispute it with my bank. March 8th the package arrives. I cancel the dispute as the company agreed for me to return and refund my order. I was told I would receive my refund on March 26th It is now March 28th no refund and they expect me to wait again. At this point I can no longer dispute the transaction with my bank as it has passed the allotted time.My order was for over $300 that is now lost no products no refund! They are scammers. DO NOT SHOP ON THIS SITE!

I ordered several dresses on January 6, received them mid-March. I asked to cancel the order when it was a month late and was told i could not. I asked to return the dresses when i finally received them and was told it was outside the return window. I tried to put a stop on the payment from my credit card- also denied. I reached out several time and was hung up on repeatedly.

I ordered a sweatsuit in size 2. I got the wrong sweatsuit ANd it was a size 6. After complaining they said they'd send the correct one. I got the wrong sweatsuit once again and this time it was a size 10. My god this company is dumb and should be shut down. Now I have two fugly sweatsuits that I can't return because their return process is just god awful!

I ordered 3 pair of pants that were on sale on FEBRUARY 3rd. My annual family trip starts March 12th, today is March 8th and I STILL HAVE NOT RECEIVED MY ORDER. Don't order from them they are one big scam. I contacted customer service and they keep giving me the run around saying it'll be here on this date and that date comes and go STILL NO PACKAGE. SAVE YOUR MONEY

I will say DO NOT BUY ITS A SCAM THEY DELIVER OPPOSITE FROM PICTURES AND BAGS ARE CRAP £3.99 refund my shipping you scammers item was defective why would I pay shipping order number UK******* I need my delivery refund asap

I spent over $200 US dollars on new wardrobe for work and paid for expedited shipping. It arrived in 3 days which was good. However, I'm returning my entire order besides some heels.

Im a size 4, US. 130lbs. I ordered my regular sizing and everything was small! The crop top barely covered my chest. The pants didn't ride up my thighs, let alone my butt. Everything was TRANSPARENT. So unbelievably dissatisfied! I did not take photos as everything was taped up after trying on.

Do not order from Boohoo.

I ordered from them on February 16th, 2023 and have not received my products. The dispatchers informed they could not locate my package. I paid $300 dollars and now am completely robbed.

Received the wrong article.
Had to send it back on my expences. Didn't receive my money back, neither the cirrect article was send to me…
Scam. Don't buy!