I did love this site and spent A LOT of money here. But my last two orders (two separate orders two days apart) have taken over 17 days to get here and I paid for express shipping. Turns my one order is (still) stuck in customs. The other order had 12 items in it and I received an email yesterday saying the order had been delivered... um then why did only ONE sweater arrive out of 12? Usually they send yoh it in one big box with all your items from the order in it, but nope. Just one lil package with a sweater in it. I sent an email to the customer service reps but it will take up to 48 hours to hear back. I hope I receive the rest of my order soon.

Maybe it is because it is because of the high volume of shoppers online because of the holiday but that still is no excuse for a company to mess up so bad. After reading the other reviews it seems like they are consistently horrible. Sucks, because I love the clothes :(

Their customer service sucks! They have no contact number only way to reach them is threw twitter or email and twitter they reply every 4 hours and email every 48 hours! Number two they send you a confirmation out and when the delieverydate comes it says it was delivered at your front door.! Please dont buy from them everyone is complainin about this company and that is so disappointing Placed an order about a week ago which I did the four day shopping after all the run around I'm receiving an email saying I canceled my order which I didn't... my question is what happen to my cash that came off my credit card... what I can say though this is a high level of dishonesty but it won't have a second time.

Placed an order about a week ago which I did the four day shopping after all the run around I'm receiving an email saying I canceled my order which I didn't... my question is what happen to my cash that came off my credit card... what I can say though this is a high level of dishonesty but it won't have a second time.

The company is a joke. Customers service really sucks. Sent wrong item, I contacted them on several occasions and no feedback. I am sitting on a jacket which I never ordered and my dresses of much higher value never arrived. Boohoo won't even give me the time of the day to respond. I buy a lot on line but this is the worst online experience I have ever encountered. Are they hiring illiterates and truly dump ppl? The whole company is a laughing joke. Get you act together and my money back otherwise I am reporting you to the ombudsman...

My first time ordering from here. Waiting on my 2 blazers for 2 weeks now. Like really? Idk why they lie and say we will recieve our items at a specific date when it's far from what they say. You can't keep track of where the items that you bought because they never update the tracking Systems. My item has been in New York for 4 days already. Really losing my patience but I'm not going to. All I know is when my items arrive they better be in good quality. Make changes to your deliveries because you will not make any money anymore if people are complaining only about your delivery process. Never again ordering from here I'm sticking with fashion nova!

I generally love Boohoo's clothes and with the discounts, most of the prices are reasonable. Thing is, my most recent order they done goofed on. I ordered $320CAD worth of stuff and they didn't ship one of the tees I purchased. Furthermore, the shoes I ordered were stained and their 'regulation' sizes run larger for the shoe (which I did not know). As a customer, if any of the sizes they state are outside regulation, that's their fault. But not at Boohoo. At Boohoo, it's YOUR fault!

I told them what happened to me, and they said they could not get me another size because they 'don't do exchanges'? They said they could send me a new pair anyway, because the ones I received were stained. Like what? If you're gonna send me one anyway, and if I have to send you the faulty shoes back, why not just get me a new size please? Furthermore, they kept confirming if I wanted a 'reorder' of the tee that was missing... like hello? DUH, you didn't SHIP the item I PAID for. What are you? Illiterate? Please.

After ordering I tried tracking my package and my tracking number didn't exist. I contacted them and they contacted me back sayinggive them 48 hours to contact me and give 4 days after their delivery expectancy. I did as they said. My order came the morning after the USPS delivery expectancy. The number that was non-existing was the USPS tracking number which they didn't have my package at the time is why it didn't exist and why we had two tracking numbers. It transitions from one to the other once your package has reached USPS. Other than the late delivery, I LOVE MY ITEMS AND WILL BE ORDERING AGAIN

DO NOT AND I REPEAT DO NOT BUY ANYTHING FROM THIS COMPANY! If I could rate them least then one star I would, they deserve all the negatives possible. By far one of the worst companies I've ever shopped from and I'm just sad that I didn't see more reviews before hand. I trusted too many youtubers and I regret it, they only care about the people promoting their brand. Well, I'm going to be leaving this message on every YouTube review and every review site I can find. This was my first and last time shopping from here and I'm encouraging all my friends and family not to shop here either. I really hope this company gets shut down.
I spent over $100 on cyber Monday which was November 28th, and I paid extra money to have my clothes within 6 business days. It is now December 12th and still nothing. Tracking is awful and doesn't work half the time, I was told I'd get my stuff on the 3rd, then the 7th, then the 12th, and now they are saying the 16th. I tried contacting customer service but just got automated responses. This is honestly the worst company ever, and I just want a refund for the shipping and the damn clothes that I still do not have. Btw, if you want a refund you have to pay money to ship it back. Can't say anything on the quality obviously because I still don't have my stuff. Terrible Terrible Terrible. Seriously if you are considering it just don't.

This company is awful I would give them 0 stars if I could. I ordered my clothes over 2 weeks ago and they gave me one update on it exactly one week ago that it was "shipped". I am switching adressss in 2 days and shipping said it would take no more than a week. They have not replied to my angry email so I decided to give them a $#*!ty review on here. I will never order from them again or recommend them to anyone. They are disorganized and not worth it if you want to receive your clothes within the next year.

One thing: DO NOT ORDER FROM THEM.

I don't know how this company can be allowed to sell anything.
I ordered a dress on a next day delivery but haven't received anything and you can't get any support as customer service is not helping at all. My bank account has been charged of course. This has been done quickly! It is simply theft! I will definitely report them as it is simply not acceptable. They gave me a tracking number that is not working. I am even wondering if they actually sent anything.

Also, you can't call them, you can contact them only by email, facebook or twitter wich is also unacceptable. How is that allowed? They dont reply or when they do, it is to tell you to send a private message even when you have already done it 2, 3, 4 times and didn't get any reply!

I will definitely report them and even use the Ombudsman association if I have to.