Absolute rubbish, I tried to return items and they would not return will not order from here again and do not recommend. Bad customer service, you are talking to a robot in the customer service team

DO NOT BUY FROM THIS COMPANY! FRAUD ALERT! I repeat FRAUD ALERT! Ordered boots from them and realized I ordered the wrong size. Returned the boots the same day that I recieved them and I haven't heard anything back since. THAT WAS IN APRIL. Their customer service is a joke and there's no number to call to talk to an actual person. The quality isn't that great to begin with. SHOP SOMEWHERE ELSE. There are many other honest company's out there... this is not one of them.

I ordered clothes almost 3 weeks ago and never received my items. According to fed-ex the package was empty which honestly is difficult for me to believe. I will never order from this site again. It's just wasted money and time. The reason they don't have a telephone number must be b/c of the amount of complaints they would receive. Lol...
EDIT: Prior to this review, speaking with fed-ex and finding out my items weren't coming, I ordered from the site again. The difference between the orders are, I used Klarna for the first order and paid the total amount for the second order. Received all of my items with the second order. Use Klarna at your own risk. Sticking with the 1 star rating because I never heard from Boohoo via email regarding the first order. That's bad business.

EDIT 6/18/2020: Reached out to BooHoo via instagram and left comments about not receiving my items. A representative reached out, looked up my account and gave me a refund. Changing the rating because they rectified the situation and I received my second order.

I ordered (2) the Oversized Batwing Sleeve Shirt Dress. It's shorter front & back than the picture. Also I ordered a size 12 in both and they sent a 12 and 14. Returning!

I have been ordering from Boohoo.com for over a year now. I have not had any problems until the last few months. The shipping times take forever and most of the time it goes over the 8-10 day time frame they give. The tracking numbers that they give randomly stop working and you are unable to track your package. I ordered 7 items as Christmas gifts from them on Black Friday. I received the package 13 days later and there was only one small package which I found weird for 7 items. 4 of my items were missing from my order. When I contacted them over twitter because that is the only way to contact them other than FB or email they took 3 days to respond to me. After sending them 4 direct messages I got a response saying they would resend my items at express delivery. I was happy with that because the items would come before Christmas. That was on December 13. The estimated delivery date for express delivery was December 20. A whole week for express delivery?! Ridiculous. December 20th came and nothing so I messaged them again. I got a reply at 3 a. M from someone saying "Hey! Unfortunately the packaging on the reorder became damaged and had to be returned to us, once a replacement is sent out we are unable to replace it again". How crazy if I never messaged them no one would have contacted me to let me know my package was never going to come. Now a couple days before Christmas I have to go out and get replacement gifts for the 4 I ordered from them over a month ago. I am horrified by their customer service and will never order from them again.

My friend ordered from Boohoo so naturally I thought it would be fine. Number of issues came up, like products being listed at for example, $8 but showing up in my cart as twice that amount even after using all the proper sale codes. They also have a timer on the website sales, urging you to finish and checkout before the timer ends but the timer literally restarts everytime.

The worst part is that I input my delivery address and my billing address, which are different as I am away at college. When they sent me a confirmation email, the two addresses had been switched... Which doesn't even make sense that I had input them improperly and switched them myself, as my credit card would not have gone through if I had put my delivery address as my billing one. So the business itself mixed the addresses up. Upon emailing them, they lied to me and told me it was going to the right address despite me repeatedly emphasizing it needs to be delivered to the CA address, NOT the MA one. Upon checking the tracking, it said it was still going to MA. They refuse to do anything about something that is completely of their own fault, and this business needs to be reported to the better business bureau. This is honestly ridiculous, DO NOT PURCHASE FROM BOOHOO. They follow incredibly malicious business practices.

Order these items, payed €7.99 for express delivery that was 2 weeks ago, express delivery was 2_3 days still nothing, emails send everything cost me €25 will never order for these again

I ordered from them twice and both times were really bad. The first time I ordered, the set I got came with a broken strap for the shirt so I couldn't even wear it. I only shopped from there for this set in the first place and I have nothing to go with the skirt now. They said they could only refund me half the set and wouldn't just send a new top. The second time I ordered from them I decided to get the same set just in a different color since the other one I got was sold out now. I didn't think it was too big of a deal since most of their clothes are pretty cheap (even though it's $10 shipping every time I order since I'm from the US). When this set came in I didn't even get a skirt to go with the top at all. I emailed and they said they could refund me 50% yet again. Annoying considering I can't wear half a set and now basically got nothing for what I paid. Another thing, and probably the most IMPORTANT is right after I ordered from them the last time I had fraudulent charge on my debit card from the UK. They were the only site I ordered from within the time period so it was 100% from them. Stay away, it's not worth it! (Side note: I've never had to write a bad review in my life. That's how you know this has to be bad)

This is the worst quality clothing the sizes that were sent to me are NOT THE SIZES THAT I ORDERED I ordered certain sizes they sent me completely different sizes in EVERYTHING I paid express shipping first order got here way late and they want 4 damn dollars for me to return