Order stuck in Jamaica, ny. Doesn't show any update for 5 days. I am disappointed. I was thinking to wear these clothes to see my fiance in other country. But my flight is in 2 days and it's still stuck.

DO NOT BUY HERE! I've been waiting more than a MONTH for my order. After many mails they keep asking to wait more weeks. I really wonder if i'll ever get my money back for the goods i never received. I've been seeing lots of complaints about the same issue on instagram. It has nothing to do with delays because of COVID-19, cause they never sent the items in the first place. I've got purchases from China that already were delivered and this what costed me 6 delivery costs isn't here yet. Very bad customer service too! I don't understand why the Netherlands works with such a company with allegations of workers exploitation

I've bought from boohoo for quite some time and I've always had a good experience with them, always offers on next day delivery and cheap clothing but of good quality. I bought a top a few weeks ago and wore it then washed it and it came out with a hole (unusual for boohoo) but I messaged boohoo on Twitter and got such a fast response of whether I would like a replacement- I agreed to this and it's being sent out next day delivery! These things happen to clothes, but boohoos customer service has been impeccable and should be applauded for all their hard work. I will continue to shop at boohoo as always :).

I ordered from Boohoo a pair of overalls. When i received my order confirmation, i saw that rather than it being a size 6 the order was in a size 10. I thought i must have made the mistake of putting the wrong size. Customer Service told me they could not cancel my order and that i would have to wait for it to arrive and return it. I ordered the same item again (as i planned to wear them somewhere) and was sure to click the right size as i did not want the same mistake of having the wrong size. When i received my email confirmation, it AGAIN said a size 10. This time i knew i picked the right size the first time but that Boohoo's computer system screwed up and changed my size twice! Now i am stuck with two items of the wrong size and have to wait 21 days for a return. It is not worth even ordering from this site!

I stumbled across boohoo in search of some inexpensive yet trendy clothing. Considering it's been weeks since I placed my order and I have yet to receive it, I can neither confirm nor deny it's quality. Nonetheless, I was ecstatic to find a website like this. I should have known it was too good to be true. I paid twice as much for the dress as I did for express shipping, which guarantees delivery in 4 days time. Trackig information never updated, and follow up emails were never sent or received. I complained and they used what I'm coming to understand is their favorite excuse; "it got stuck in customs." I understand the appeal because like I said, prices are unmatched. However, the customer service is so poor that I would rather spend quadruple the amount at a big name brand. At least that way I know my money is going to people that care about their shoppers' satisfaction and fulfills promises in a considerate fashion.

Worst customer service and delivery service ever! I do not recommend at all! They have lost my parcel and have no idea how to resolve the issue, they just push it back... and I pay next day delivery for a year! It doesn't work at all! They told me i have to wait 2 weeks to see what they can do... pathetic...