Order Number =NA*******

My Question =4. Delivery query

Dear Boohoo,

As a first time customer of this site, i must say that i am very disappointed and displeased with the service that i have received thus far. I placed an order for 12 pieces of items amounting to USD $137.19 on the 28th of November, 2016. Tracking my order from the royal mail site, it said that the items left the royal post office on the 5th of December, 2016 and was handed over to the international mail service. I know it would take about 14 business days for my items to arrive in the United States of america at this address ( 4411 NW 74th Avenue, Miami FL ******* United States) TODAY IS NOW THE 20th of December and i am yet to receive my items or even hear anything from this site. I am so very disappointed, for i was hoping to have already gotten my items before Christmas. Please i would really appreciate some assistance regarding my matter.

I've ordered from boohoo in the past without expiditied shipping and I thought I would get my package within a week but I didn't get it til two weeks or so after so I couldn't use what I wanted for going out.

This time I gave it another try really pretty off the shoulder body con dress. I expedited it 15 dollars and it came exactly two days after I ordered it which is great I can wear it for my baby shower! It was just like the photo and the fabric in my opinion wasn't bad at all. Especially for 20 dollars (originally 40 but 50% off) I wouldn't think something from UK would actually make it to Brooklyn so fast but it did. So I can't complain or agree with everyone else who has been writing these painful reviews (I know not everyone's situation is the same so I feel for you ladies/men) but my experience was a great one.

The only reason why I wouldn't give 5 stars is just because my dress came very freaking dirty it looked as if it was ran over or something all over the front and back, but I'm gonna try to take it to the cleaners see what they can do hopefully the dirty runs come out cause the dress is beautiful.

Received the wrong article.
Had to send it back on my expences. Didn't receive my money back, neither the cirrect article was send to me…
Scam. Don't buy!

I ordered 2 bathing suits in June 2020 it took several weeks to receive even thought i kept getting my receiving date pushed. I finally received my order and was so excited to get my 2 bathing suits for a mini vacation that i was leaving for in 2 days. What I received was 1 very tiny grey sweatshirt. Never ordered a sweatshirt. I emailed the cs department and they emailed me back with a template email, which each email you send they say takes 24-48hrs to process lets just say almost 10 emails were exchanged and finally the very last one gave me the label to return the sweatshirt(which I did) after having to send them 3 different emails with pictures as proof to them as they requested. I never received what I ordered all I received was a notification that my credit card was being credited for $28.00 when I spent almost $40.00 they will not refund shipping. On top of that I had to purchase a return bag at the post office because the bag it was shipped in was so thin that it was taped like 4 times and could not be salvaged. So with the bag that I purchased to return the material $2.95 plus $12.00 for shipping and other taxes and cost they got me for $$14.95 and I never got anything in return but a headache from the bull that you have to go through. NEVER ORDER ANYTHING FROM THIS COMPANY! IT IS A SCAM!

Today is 12-21-16. I'm having the same exact issue as everyone else. For starters, I ordered an item and it was the wrong size so I shipped it back on December 6th. On the same day I went back to the site and ordered the correct size. The tracking number shows that the item I returned had been received by one of their agents two days later on December 8th. However my return has not been processed nor have I been refunded for the original order. Meanwhile I still have not received the second order with the correct sized item. I received emails last week telling me that my item has been shipped and that I should expect it on December 14th. It never came. The tracking information isn't telling me anything. I sent an email 3 days ago and still haven't received a response. Between these two orders that I have made, this is my first time doing business with this company and will definitely be my last. If I don't hear something soon, I will be forced to do chargebacks with my bank regarding both orders.

Firstly, there was no return label and NO invoice in the package. When checking out as guest you do not get sent an email. So be warned, if you want proof you've ordered and an order number you won't get it checking out as guest unless you pay via PayPal. I was lucky I paid via PayPal as this was my only source for an order number when I 'tried' to return something. The return link on the website took me to a closed URL. Further poking about their website I finally found a link that worked to generate a return. BUT clicking on the returns link a warning comes up that you are going to an unsecure website. This is EXTREMELY SUS that you are on an unsecured site to have to process your return. I continue to the site though as I want my money back. My order pops up when I enter the order number that I only have because I paid via PayPal. However none of the items have a price showing what I paid. I continue and select the item I want go return. It asks where I want to drop off the item I select Aus Post. Takes me to another page and asks for credit card details... On an unsecured site! Wants me to put in my card details to charge me $15.00 for postage! To return something that would cost $7.00 at the most. So Now I'm not returning this very poor quality item as it will cost half what I paid for it. Into the ragbag it goes. I will NEVER buy from Boohoo again. The lack of return label and order details is very telling of their scruples.

I never had problems with them before but this time my delivery never came. I ordered some dresses for my cousin's wedding and ordered them over a week in advance. When they had no arrived I had to chase up the delivery myself to find out that they had in fact made an attempt but couldn't find access (a problem that never occurred before). Boohoo states that the the courier will try 3 times to deliver the package before sending it back to the depot but they did this after one attempt. This meant that my dresses were to be sent a day after the maximum days and on they day i was supposed to leave for the wedding. The courier did not come so I had to leave LATE without them. No one could tell me anything every time I contacted boohoo and Hermes (the courier). As i was leaving I told boohoo to not attempt to send them again as i would not need the dresses anymore and the address was not mine but they did anyway 14 days after my purchase meaning that now my family members have to deal with returning it for me. Not only did they make a supposed happy occasion very stressful for me but for my family members also. NEVER USING THEM AGAIN

Good quality... timely delivery from the UK... only one week, guys. I live in Maryland.
Sizes are accurate.
I will pass there website to all others

I really wish I would've reaserched the company before buying anything! Spend almost $100 on this website and afraid it'll be just crap. I ordered my things on 03/07/16, and picked the least expensive shipping that said "up to 8 days"... it's been 10 days and I haven't received $#*!. And if you want to get technical and say it's business days, I should've received it today! I'm leaving for vacation next week and was hoping to take the things I bought specifically for this occasion but I don't see that happening. Tracking never gets updated. Like one of the reviews below, mine too said it was in Inwood NY for the longest! Checked the tracking today and it's still in NY! WTH! I will definitely be reviewing this all on YouTube once I receive the clothes because apparently the youtubers who have reviewed it, was all sent to them for free so duhhh they are going to only talk well about sorry $#*! Boo Hoo. Please if you are reading this review, save your money. Go shop on Forever 21 or any other reputable brand. Ughhh still so ticked off I won't be getting my package before leaving for vacation.

Boohoo is an overpriced Shein. Literally you're better off shopping at Shein. With extremely trash customer service who don't believe in spell check

I started shopping on boohoo about 4 years ago, and it was a breath of fresh air. They had amazing clothes, great variety, always had a deal or some sort of coupon code going on, they were low-key, and THEIR SHIPPING WAS AMAZINGLY FAST! That's was actually the thing I loved most about them, your stuff always came within a week and I really loved and appreciated them for threat. Literally used to sing their praises. But, over the past year to two they have fallen short. They lie about shipping, they post that an item has been dispatched. It it really hasn't, they say they will get back to you within 24 hours but they don't, and the worst part about it all is that they don't care anymore. And what's honestly most heart breaking is that I watch all of these YouTube personalities who I'm sure didn't pay for anything they were sent bragging abt how fast they got their items and how the customer service is so responsive and blah blah blah and it literally makes me sick to my stomach! Boohoo does not care about the common customer, if you don't have major air time or an influence on the internet they do not jump to meet your needs. I would not recommend boohoo to anyone, no matter how nice the items are, it's more important to actually go treated decently and boohoo has fallen away from them. If you do not have a 3 weeks ( no exaggeration) to wait on your items to get to you in the mail, DO NOT PURCHASE FROM THEM. You will be disappointed and they will merely read you email and pacify you with some nonsense response without fixing the problem. Truly disgusted!

I have ordered from them before and have been pleased, however, for NYE I express shipped 5 items, tried them on, and returned 3 of the 5 items the following day after receiving them. Sent the items to the address that was provided by boohoo. According to the USPS Tracking, the items were delivered December 23rd. It is now Jan. 21st and I am continuously being told they have not received the items and can't refund. They will not have a manager call me, nor have they provided a resolution! I have all documents showing my purchase and returned items but can't get a refund. DO NOT PURCHASE FROM THESE CROOKS!

Those of us whom have the same issue should all get together and file a class action lawsuit!

Boohoo responded but I am TIRED OF SENDING ALL OF THE DETAILS AND INFO I HAVE... THEY TOTALLY SUCK AND THE CLOTHES AREN'T WORTH THE HEADACHE!

The clothing on this site is made in appalling quality that they aren't even worth the low price you pay. The site literally always has promo codes that are at least 30% off which tells you that their clothing isn't even worth the face value to begin with and this is their way of scamming you into thinking you are getting a deal. I recently placed an order for a cropped sweatshirt and ordered the smallest size. When it came I tried it on and the neck hole is so big that it just falls off of your body. But the worst part is that the inside seams of the neck area weren't even sewn down so that when you put the sweater on they just flop out. I messaged customer service asking for a refund for this item that cannot even be worn and sent them a picture and they said "that is how the sweater is supposed to be and you just tuck the seams in when you wear it". The thing is the seams do not stay in when you wear it, if you move one muscle they pop back out. Their response (not to mention the manufacturing of this item) is completely unacceptable, especially when it would cost them less than $10 to refund. I will not be purchasing from this site again which is unfortunate because in the past I have had good customer service when I received a faulty item. It seems like the management of the company has changed.

I've read all the reviews and I'll give you guys some advice on how to hack their system. I'm in the US if that helps.

My first order was for $200+ and I bought a variety of things to test their quality. Shirts and dresses were true to size and great quality. The jeans are this weird spandex-y material (not denim) and had no curvature for your hips. My advice is to check out what the material is made of when buying jeans because the shorts I ordered were made of denim and fit like a dream. The sizing will look weird, if you get a size 10 US, they will give you that item in a size 14 UK. This threw me off a little but they fit perfectly.

The shoe sizes are a half size smaller that normal. I think the reason why is because the UK to US size conversion. So when buying shoes I order a size up.

When I returned the jeans and shoes I did have to pay about $6.00 to return them. FYI make sure you try on EVERYTHING before you pay for your return shipping. I forgot to add something to the return and requested if they could add this to the return and they said no. I had already paid for the shipping and did not send the items yet. Check the tracking and once they receive the package email them immediately. I waited a week after they got it before I emailed them. The day after they responded to me I received a credit; I don't this this was a coincidence.

I ordered my things from boohoo & got an extreme discount using the discount codes provided via Google. Like 40% off So that was a plus. Ok as for the shipping I received my order between 7-10 days after my order which is a little longer then I wanted but I gave them the benefit of the doubt. Secondly I had no idea about the tracking. The tracking website wasn't reliable. My package was said to had been delivered in Kentucky when I live in Philadelphia. I emediately panicked. So I reached out to them via Twitter By tweeting them exactly three times before they followed me & replied. Once I was able to inbox them and explain to them the situation and I pulled up the tracking. They then apologied for the delay and assured me that my package should be delivered any day. They had no specific day for me which I thought was odd. Usually when you send a package it's traceable and your able to know exactly when it will be delivered. Right after speaking with them my package was delivered that day. All of my products fit perfectly & were brand new and NOT tampered with. Some of their things run extremely small so when in doubt go up a size or two. Other then that I'm satisfied an I went and put in a second order.