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Bookbyte has a rating of 1.6 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bookbyte most frequently mention customer service problems. Bookbyte ranks 105th among Textbooks sites.
10/10. Thank you for your online service. I have tried other alternative services but none of them even come close to yours
My kids have rented from various online textbook rental companies over the years but this is by far the worst. Customer service is nearly impossible to reach and they will not help you over the phone. Live chat does not work and there is very little information available to you when there is a problem. When they refused a returned (used) textbook no explanation was given (in similar condition to when received) and they charge full price. Regardless of when or how this is resolved we will longer do business with them.
My kids have rented from various online textbook rental companies over the years but this is by far the worst. Customer service is nearly impossible to reach and they will not help you over the phone. Live chat does not work and there is very little information available to you when there is a problem. When they refused a returned (used) textbook no explanation was given (in similar condition to when received) and they charge full price. Regardless of when or how this is resolved we will longer do business with them.
They basically stole $57 from me. I sold them a book that was essentially new; bought 4 months earlier, sat unused in its original packaging in bookshelf, looked gorgeous. I packed it carefully with plenty of padding, so it would not be damaged in transit.
I check the status of the book a few days later and, with no email to me to let me know, the book was "damaged" and had been "rejected". Apparently the spine of this basically new, untouched, meticulously packed book was so out of shape the book could not be used.
You're probably better off going to HalfPriced Books or LITERALLY anywhere else.
Hi Sarah,
I apologize for the delay in responding to your review. Unfortunately, I was not able to locate your order with the information provided. Please provide the Bookbyte.com Order ID or the email address used to place the order. When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are inspected upon arrival. Our prices are based on the ISBN that's directly on the book we receive therefore your order was updated to reflect that ISBN. Please let me know if you have any further questions or you can find our Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy
Please email our Customer Service team directly if you need any further assistance.
Like others have stated, they'll offer you a great price only to either. Or contact you or claim your book is fake. Worked with them before on a cheap order and they paid not problem(less that $15). Now this order was over $50. I shipped the book and provided the packing slip. I'm
Waiting on a response and happen to check the tracking. It was delivered on August 29th. I checked the information this morning and low and behold it's rejected. I received no communication from them and now they don't want to give me my book back because it will be recycled( they are going to sell it and profit big freaking time on a book they stole from me). I think it's time to file a class action lawsuit against these scums. Give them a taste of their own medicine.
Hello and thank you for taking the time to write a review. I certainly understand your frustration not receiving the payment you were expecting.
When you placed your buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are carefully inspected upon arrival. Our records indicate the ISBN you entered was for the hardcover textbook titled "Vector Mechanics for Engineers: Statics and Dynamics". Unfortunately, the book that you sent was the loose-leaf textbook with a different ISBN. Your order was updated to reflect the book that we actually received from you, however we are not purchasing copies of the loose-leaf book. This is why your book was rejected from the order. Had the correct ISBN been entered at the time your order was placed, our system would have indicated we were not buying that book.
If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team directly.
Thank you,
Bookbyte
They rejected over $80 of books in perfect condition. They effectively STOLE from me. I have ten years experience flipping books, so I'm not clueless when something is in a condition which might result in a rejection. I will never use them again, and I recommend other sellers to do the same unless they want to make a pricy donation to Bookbyte's profit margin.
Thank you for taking the time to write a review. I do understand your frustration not receiving payment you were expecting for your order so I hope to bring further clarification today.
Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Unfortunately our buyback team inspected your books titled "Environmental Engineering: Environmental Health and Safety for Municipal Infrastructure, Land Use and Planning, and Industry Volume 3" and "Environmental Engineering: Prevention and Response to Water-, Food-, Soil-, and Air-borne Disease and Illness" and found them to be an inauthentic copies. They are investigating how these items were illegally produced, however we are unable to return the books since they are inauthentic copies and should not be in circulation.
I would recommend that you contact the company you ordered these items from and advise them of the issue as they will need to reimburse you for the books. If you have further questions or concerns, please also feel free to reach out to our Customer Service team directly.
Thank you,
Bookbyte
Bookbyte is a thief! Please please stay away from them! I wish I could give them zero stars. They will offer the highest resale amount to lure people into selling back their books! Then they steal it from them. I sold them a brand new textbook worth over $150 I purchased from my college, order number is *******. And they sent me an email saying my book is fake. They are all thieves! You are better off sending your book to textbookrush or chegg. I have had no problems sending to them. Run away from these theives! Oh and when I asked them to provide proof of their evaluation, they did not provide any proof. I sold to a different company recently and they found water damage on one page of my book. They were kind enough to send me a picture showing the page, and they offered to ship my book back to me, or offer a lesser price. Bookbyte does not do this because they are all thieves! Please save yourself the trouble. Find another company to sell to.
Tip for consumers:
avoid this scam!!
Thank you for taking the time to write a review. I do understand your frustration not receiving payment for your order so I hope to bring further clarification today.
Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Our buyback team inspected your book titled "Principles of Marketing, by Kotler, 17th Student Value Edition" and found it to be an inauthentic copy. They are investigating how this item was illegally produced, however we are unable to return the book since it is an inauthentic copy and should not be in circulation. Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copy as bookstores receive inventory from various third party sources. We cannot provide the exact details of what was specifically flagged about your book as that could aid in the production of these illegally produced textbooks and bypass our authenticity checks.
I would recommend that you contact the location you ordered this item from and advise them of the issue as they will need to reimburse you for the book. If you have further questions or concerns, please feel free to contact our Customer Service team directly.
Thank you,
Bookbyte
I sent a textbook in valued at $80, in good overall condition. I even spoke to someone via their chat function to make them aware that it had been used, and they advised the condition I described was fine. As soon as they had it I received a bizarre e-mail saying Bookbyte retained the right to shut down my account for any reason they wished, and that's what they had chosen to do. I contacted them, and they advised the book wasn't suitable for resale and they'd destroyed it. Eventually through formally complaining they gave me $20 as a gesture. I'm under no illusion that this book will now be sold on for $80+, and feel very silly for trusting them in the first place.
Hello and thank you for taking the time to write a review. I certainly understand your frustration not receiving the full payment you were expecting.
When you placed your buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are carefully inspected upon arrival. Our records indicate the ISBN you entered was for the hardcover textbook titled "Management", by ROBBINS. As you mentioned in your e-mail to us, the book that you sent was a loose-leaf textbook with a cover added by a third-party. Since we would not resell a loose-leaf textbook with a custom cover added to appear like the original/hardcover, that book was rejected from your order.
I do show that you did reach out to our Customer Service team after your book was rejected and payment was made for the amount of the loose-leaf ISBN we received, despite the book no longer being resalable with the custom/improper cover. If you have not yet received this payment, please don't hesitate to reach out to us again.
Thank you,
Bookbyte
Scammers! Don't sell to them. They paid me the quote books for one of the books that I mailed them but claimed that there was cover damage to the other book. However the book didn't have a cover because it's loose leaf. Then once I brought that up they said that the cover wasn't damaged it was because I didn't include the cover page... it amazes me how quickly they can change their story. There was no damage to the book whatsoever, every single page was included with the book.
After going back and forth through email they finally offered half of the quote price, $45 instead of the $90.
Thank you for taking the time to write a review. I certainly understand your frustration not receiving the kind of payment you were expecting. I have investigated this issue and have reached out to you directly with additional information on this order. This was sent to the e-mail address we have on file. If you're unable to locate the e-mail, please also feel free to contact me directly at wecare@bookbyte.com. I look forward to hearing from you and to help resolve this matter!
Thank you,
Bookbyte
They claimed that one of the two books I sold them was a fake. Of course it was the more expensive one. Their logic is that the university that gave us this book had fakes and we got screwed. Regardless I will be pressing charges since the original price of the book was over$150.
Hello Antonio and thank you for your review.
Our Buyback team has inspected your book (ISBN - 9780133874037) and found it to be an inauthentic copy. They are investigating the issue however we are unable to return the book since it's an inauthentic copy and should not be in circulation. I would advise that you contact the company you ordered this book from to receive a reimbursement for this book. Because of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooks.
Some indicators for why your item was deemed inauthentic were:
-Blurry, enlarged text
-Pages appear photocopied
-Different/lower page quality
-Printing quality
If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copy. Per our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownership. While under investigation, payment may be delayed or withheld. Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i. E., law enforcement, publishers, or retailers)."
At this time we do recommend contacting the seller of this item to request reimbursement. You can view this information here as well: --> http://support.bookbyte.com/support/solutions/folders/6000206253/page/1?url_locale=
If you have any other questions, please contact our customer service department directly via email.
I have had average service from bookbyte in the past therefore decided to use them again. I sent them 3 books and the order has in "in process" for almost a month. They have my books and I still have no money. Will not use them again. I have tried to be patient and nice and have called several times and told them I did not want to leave negative feedback. However since they have not action taken I have no choice. Do not sell your books here!
Hi Cindy,
I apologize for the delay in responding to your review. Unfortunately, I was not able to locate your order with the information provided. Please provide the Bookbyte.com Order ID or the email address used to place the order. Mail your package within 7 days of receiving your quote, otherwise we cannot guarantee the quoted price. Your order will be canceled if we do not receive it within 30 days of placing your order.
If your order arrives after 30 days, you will be paid the current sell price, which may or may not be the same as originally quoted. Once a shipment delivers to our warehouse, it typically takes us 3 - 5 business days to process the shipment. Payment is then issued within 1 - 2 business days following the order processing. Please email our Customer Service team directly if you have any further questions.
I sold bookbyte.com three text books that were all in excellent condition. They paid me for two of them, but stated that the third book was damaged and not salable, and that they would recycle it. I emailed them and requested that they return my book and that I would pay for return shipping, but they refuse to respond. This is what they do; lie and tell you your perfectly good book was received damaged and that they will recycle it, refuse to return it to you, then turnaround and resell it for a profit at your loss. Do not, I repeat, do not deal with this company. They are a scam and will rip you off. Run away as fast as you can. Deal with a reputable site, such as Amazon or Barnes and Noble, whom will return your books if they decide not to buy them, and the shipping is free. This company sucks!
Hi Tony,
I apologize for any inconvenience or confusion. When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are inspected upon arrival. Upon receiving your book, our Buyback team found that the book titled "Social Policy and Social Change: Toward the Creation of Social and Economic Justice, by Jimenez, 2nd Edition" contained cover/binding damage which prevents normal use of the book. Since we are unable to resell books that can not be used, we unfortunately can not purchase them.
Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent."
Unfortunately, per our Buyback policy, we are unable to send books back. Books that are rejected are either donated or recycled. Our Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity". Since the item we received has already been recycled, it is not possible for us to send it back. You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy
Please email our Customer Service team directly, if you have any further questions or concerns.
DISHONEST company! The first time I had an issue with not being paid for books that I sent in, I accepted it and just assumed that I had made some kind of mistake, even though I am always extremely careful about my shipments. I didn't get paid for a set of books I had sent in. I kept using Bookbyte, but kept a very close eye on them. When it happened AGAIN, I decided to contact them about it. They claim that they didn't receive one of the books I sent them, even though I am 100 percent positive I sent it in a box of four books. They claim they only received 3 of the books. After reading other peoples' experiences, I now realize they are just a dishonest company. Beware!
Hello Connie and thank you for your review.
Our record indicate your order was received and processed on 01/03/2018. Unfortunately we only have record of receiving 3 of the 4 expected items. Today one of our customer service representatives requested a receipt of your shipment however you stated your package was picked up from your home which not have given you the chance to purchase additional insurance from a retail location. When your item is picked up, you are unable to add insurance as this can only be done at a physical location.
The label provided is a Media Mail label which is uninsured and we do encourage customers to take the proper precautions with their shipping company and to purchase optional insurance through USPS, as we cannot pay for books that are lost or damaged before they reach us. Our returns team takes great care in processing each shipment received. Upon inspecting your shipment, they found the package to be in tact and only containing three items. USPS offers optional insurance to be purchased by visiting one of their retail counters. Insurance purchased at a Post Office retail counter is Available for Priority Mail Express, USPS Retail Ground, Media Mail, and Library Mail items, and for Priority Mail or First-Class Mail items that contain matter that qualifies to be mailed at USPS Retail Ground or Package Services prices.
You are welcome to view this information here: http://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_011.htm
If you have any other questions or concerns, please contact our customer service department directly via email.
I have sent several shipments to Bookbyte. Each time they claimed damages to books (such as highlighting, bent pages/corners, or written in) that were still sealed in the mylar/saran that new books are wrapped in. These books were brand new!
One shipment they claimed to never have received so they never paid for it. However, the package was not returned to me and the post office reported it as having been delivered. I decided to try them one last time several weeks ago. I sent them a shipment of 14 books -- all in one box. They claimed to have received only 8 of the 14 books even though they were sent all in one box!
Moreover, while other companies process my shipments within 48 to 72 hours, Bookbyte had my shipment for two weeks after delivery. Then they delayed payment (for only 8 books) for another 10 days. When I have called, the "customer service" people have been dismissive. Basically they will tell you too bad.
I have seen numerous other similar complaints on various websites by bookbyte customers, so it is clear that this treatment is a company practice. Certainly they are making a lot of money off of customers by claiming damages and/or non-receipt of merchandise and then reaping undeserved profit off of those items.
Please file a complaint with the Better Business Bureau if Bookbyte has treated you poorly. They have a very misleading A+ rating right now which needs to be remedied in order for them to engage in honest practices!
Hello Lucille,
I apologize for the delay in responding to your review. Unfortunately, I was not able to locate your order with the information provided. Please provide the Bookbyte.com Order ID or the email address used to place the order. Please email our Customer Service team directly if you have any further questions or concerns.
Will scam you out of your book and not pay you for it. Currently filing complaint with BBB Business Name: Rentu.com LLC
Address: Salem, OR *******
Phone: *******500
According to another review site (http://www.resellerratings.com/store/BookByte) this is their typical MO, to reject the book and not pay you for it.
Thank you for your review. Our records indicate your buyback order was rejected by our buyback processing team because the book contained "Excessive writing/underlining/highlighting".
Unfortunately, per our Buyback policy, we are unable to send books back. Books that are rejected are either donated or recycled. Our Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." and you can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy
If you have any other questions or concerns, please contact customer service directly via email at "Help@Bookbyte.com".
I sent my books to this company without reading reviews. It seemed to good to be true that they would buy my used text books that I paid $500 for. It was to good to be true. After over a month of waiting I haven't received any sort of payment, their website recommends that you send your textbooks in multiple boxes so that in case one gets "lost" you will at least get something. Well I don't think it was a coincidence that the cheap $5 book made it to them (yet still haven't received payment) and the other expensive books showed "delivered" then they just accidentally disappeared. They then had the gall to tell me it was my fault because I shipped them in multiple boxes which messed up the shipping process causing my expensive books to disappear. I'm certain someone else is enjoying my expensive textbooks right now because of this scam company. They also say once they receive the books they own them and you can't get them back period. So whoever has my medical textbooks right now your welcome I hope you get good use out of my donation. As for anybody reading this review I advise you to stay away from this company because they will steal from you.
Thank you for taking the time to leave a review and I apologize for any confusion. As mentioned in our shipping instructions and in our previous email to you, the prepaid shipping labels that we provide are one time use labels and are not to be reused. We do not recommend shipping your order in multiple packages, and reusing the same label can cause massive delays in transit or the loss of an item without the ability to track it. Bookbyte has been in business for over 20 years and we strive to offer the best buyback quotes possible for your used textbooks. As outlined in our buyback policy, we are unable to pay for items that are damaged or not received. It is possible that your item is still in transit to our processing facility and once the item has been received and processed you will receive a confirmation email. Thank you for your patience and please feel free to reach out to our Customer Service team with any questions or concerns.
Thank you,
Bookbyte
If there were an option for zero stars this is exactly what this website would receive. Never order a book on this website! Horrible customer service, only through via email which is ridiculous. Weird return policy. Does not provide shipping labels for returns (which you must pay for) which is weird because other websites usually offer a shipping label for returns. Overall bad website. Stay off of this website, there is plenty of other websites that are more worth while for example chegg, bookrenter, neebo, bigwords etc. I also received an instructors edition of the book which is not what I ordered and since I have to pay for shipping I don't even want to return the book but now I have to because you can not sell an instructors edition so that doesn't leave many options for me. First time customer and all I can say is that I'm disappointed in this company and will NEVER use it again. Thanks bookbyte for a horrible experience. Read reviews before purchasing anything online, because if I did I would have never ordered from bookbyte. They have all negative reviews for a good reason
Hi Amna,
I apologize for the delay in responding to your review. Unfortunately, we are no longer able to provide telephone support. Our customer service is available via email. Emails are generally responded to in the order they are received within 24 hours however there may be slight delays during peak season. All our textbooks can be returned for any reason 14 days from the delivery date for a refund of the purchase price (not including shipping and applicable taxes). Please email our Customer Service team directly if you have any further questions or concerns.
On nov. 27th, I sent two books to this company for sale. If I knew this information about this company, I would have NEVER sent it. I'm pissed!
Hello Helene,
I apologize for the delay in responding to your review. Unfortunately, I was not able to locate your order with the information provided. Please provide the Bookbyte.com Order ID or the email address used to place the order. Please email our Customer Service team directly if you have any further questions or concerns.
I found some cheap textbooks here and they ship out really fast! =)
Gain trust and grow your business with customer reviews.
Founded in 1999, Bookbyte emerged from the closet of our owner Steve Gross as a means to support his family. We don't just put out slogans of 'making a difference in other people's lives' we live it. Courageous communication and acknowledgement of othe...
Hi Kim,
I apologize for the delay in responding to your review. I apologize, but we are no longer able to provide telephone support. Our customer service is available via email. Emails are generally responded to in the order they are received within 24 hours however there may be slight delays during peak season. The terms and conditions agreed to at the time of purchase stated that you will be charged the difference in the price you paid and the price to purchase outright if the book is not received within 20 days after the due date.
You pay a discounted price to rent the book and if the book is not returned, this nullifies the discount received and the cost to purchase the book is charged. You can find this information at the following link: https://www.bookbyte.com/rentalterms.aspx
Please feel free to contact me if you have any further questions.