Booking.com

Don't dealing with booking.com, very bad,
Unresponsive and we can said fraud, don't believe it. 2 bedroom after paid become 1 bedroom + 1 extra bed in dining room
Sarkas suite, dishwasher broken, bath up leak, stove didn't work properly. Dangerous conditions. Shame on you, disgrace

We arrived at our caravan to a disconnected unit.
No hot water electricity or heating.
Haven reconnected it, but the boiler didn't work.
Why is booking. Com letting places that are not fit for purpose?
Almost £300 for 3 nights last weekend in October, stay completely ruined by these people. Compensation offered £21.10
Avoid booking with these, cowboys without compassion.
If I could have awarded zero stars I definitely would.
Please consider other letting agents, don't be caught out.

My husband passed away two weeks before our trip to Virginia Beach.
We were only married for 8 months. I was devastated and wanted to cancel there was no option to do that! Do not book through this company they are awful. So sorry to learn the hard way. Will never use them again!

Will charge your account even though they claim full refund before certain dates. Awful, AWFUL customer service and extremely false advertising. Constant run around to get answers. Dispute all charges with your bank. 2020 scam artists.

Do not use booking.com under any circumstances, they took money from my card without my permission and have had me running in circles trying to get a refund, ive had the phone put down on me twice, been constantly asked for proof of bank statements, which I continue to send amongst other details, how these companies are allowed to continue whilst appearing to be fraudulent is amazing

1. Room that costs below 900 ILS (in direct reservation form hotel) costed me 1423 NIS via booking.com.
2. Their customer service does not allow to complain about any issue, just view the order details or contact the hotel.

After MANY phones calls and email back and forth with booking.com agents, they continue to come up with excuses as to why they will not do a price adjustment to honor their price match guarantee. I have sent numerous screen shots proving much lower prices (best was over $100 a night less with identical rooms available) on other sites (no discounts applied), including the actual hotel's site. Their latest excuse for refusing is that I selected a city view when I booked through them. I called the Manhattan hotel to confirm current pricing, and there is absolutely no difference in price. It just tells the hotel to place you on a higher floor. Getting through to booking.com customer service is a challenge in itself, but half a dozen times this morning is ridiculous. I am now waiting for a manager to call me back. So far, they are 15 minutes later than promised. Never again will I consider this site.

Booked an apartment hotel for a night in Brussels. All of sudden there was an addition 50 euros "Cleaning Fee" taken by the company. I've put in formal complaints and said these hidden fees go against EU regulations, but the only reply I get form Booking.com is a simple copy paste email, saying this fee is mentioned in my booking confirmation email. I've told them many times that it's too late to inform the consumer until AFTER they've paid, but it's like talking to 5 year old children. It won't go into their brains. Seriously, stay clear of these scammer!

We used booking.com to book a room at studio 7 barker heights. I paid for the room immediately on booking.com web sight we arrived at the hotel to be told that no rooms were clean so we could not stay at the hotel. It has been over 2 weeks and I still don't have a refund
Booking.com will not call and their is NO contact info to call them directly.
Do not use this sight. It is a TOTAL SCAM

I have been travelling for decades, without a single problem. I booked several rooms through book.com for the first time and have had nothing but trouble. Payment policies are outdated and difficult to control/keep track of. Credit card information got mixed up. Email communication was horrific. I will NEVER use this site again.

If you book here…. You are gambling. I am in Italy, with a confirmation from a property where no one answers the phone and booking.com customer service does not exist. I will be placing a claim for a refund on my credit card as this "non existent property" is non refundable.

TOTAL SCAM

First few times I used them I thought they were fantastic. Straight forward OK cheap accommodation. Then latest dealings terrible. If you need to change, cancel enquire or check something its impossible.
Ended up in terrible accommodation, cancelled just inside the cancellation period still been charged and no refund.
Not worth the effort. Saved about £20 on my successful stays. Lost about £90 in clerical errors and no 'customer service' to deal with problems.

The Booking.com extranet (back end listing management system) is a complete joke. It is seriously lacking, outdated, antiquated, slow, ridiculous, difficult to learn, completely user-unfriendly... and their customer service is not really able to help around it no matter how hard they try. Some even openly admit and confirm this fact. The system will allow you to produce MULTIPLE copies of the same property. I dare you to request removal of same - Alice's spiral down the tree would be an easier and definitely more productive obstacle course. Just a complete joke. Bureaucratic joke. It seems to have been designed with endless time wasting in mind. Stay away, you're better off with AirBnb, VRBO, heck, even your well-meaning cousins and friends! Not worth the effort or the trouble.

I booked a flight with them. Never received a confirmation.and there's no reservation on the website. Money got charged on my credit card. Cannot reach these people through phone, just emails back and forth. Basically stole 4 thousand dollars from me

Booking.com accept customer mis-statements, incorrect facts and outright lies without checking the veracity of comments even when the host points this out to Booking, Com's so called Review Panel. I was advised over the telephone that their only concern is if profanities are used and that bookers can make any comment regardless of accuracy or truth, what a system, I gave them an opportunity to review one such guest, my next step is to seek legal council for libel and threaten the writer, why should I have to go through this

After long search, booked a place that seems to be Ok. Few weeks later, was told that due overbooking, will loose it! New Option offered from them are joke, so I have to use other options. Not from booking.com of course! Stay away, No guarantees from them, even if they say so. See the attachment picture below:

Bad customer support for hosts. No phone calls from them, only irrelevant emails 48-64 hours after being sent. Staff is incompetent. All they know is how to charge a commission each month. I'm absolutely disappointed.

Terrible terrible. Had to cancel a flight in oct 2021 the night before. Hospital emergency. Was told by booking get back 200 plus on each ticket a voucher would come. None have been calling. All time. Finally today that said no refund. They are cheats

Booked a hotel that met the basic and simple criteria for a $50 rebate once the stay was completed. Nice enough. Want to get the rebate? Good luck. First, you can't call in and talk to ANYONE that works at booking.com unlike, say, hotels.com. Everything is e-mails with offshore from the US who struggle with basic customer service and meeting those expectations.

In short, it took hours upon hours of e-mails, getting documentation together, etc. to even get this rebate. It's like a scheme set up to get you to give up. I didn't. I got that money finally credited back to my credit card after weeks of hassles. Not worth it. I will never use booking.com ever again. Way to go-you just lost a somewhat regular customer.

Booked a room for $169 and was charged $245 because of undisclosed fees. I called immediately and they refused to credit or cancel. Called several more times over three days and just got the run-around. Do not use this company.

I have been trying for 2 months to list a property on their platform, hours of phone calls, agents promising to call me back, calls being cut off, and I am no further forwards. I am speechless how this company can be so atrocious when it comes to dealing with customers. Avoid at all costs if possible.

Booked two rooms recently using this site. Not bad at all. Fast service and good orientation with the map so you can see where is your hotel(speaking about the mobile version). However, didn't get why the first booking they took my money right away and the second one I had to pay at the hotel.

Otherwise I don't have any negative experience so far.

Do not use this service for any reason. We booked a car through them, only to be informed upon arrival at the airport that there were no cars available - but if we waited around for about 3 hours, they *might* have one. The rental company informed us, along with 100+ others in line, that if we chose to cancel, we'd be issued a full refund. Let the games begin… After being "disconnected" and hung up on by extremely rude and unhelpful agents from both the rental agency and Booking.com, we eventually got them to actually cancel the reservation, but they refused to reimburse! A month later, we're still fighting this charge through the credit card company.

These people are crooks. If you are paid for a service, but then fail to perform the service, yet charge the customer anyway, that's fraud.