Booking.com

Appalling customer service. Just got endless automated responses regarding their serious breach of data privacy and data protection. They then followed this up with surveys asking me "how they'd performed"! Staff member who eventually called me just read from a script like a robot. Total waste of time. Plenty of other booking services to use which are run by people who care. Have cancelled my account with booking.com. Won't be going back. Won't be recommending to others.

Scammers have literally broken into their email system and caused me to book the room directly from the hotel. Trying to get ahold of someone to resolve issue is virtually impossible. Used these guys for years but will never again!

Using this website for my business trips and when I'm on holidays, for the last 3 or for 4 years, mostly round Europe. Could not remember I had any issues with booking. The amount of actual discount, but not the marketing tricks can be bigger, other than that all fine.

It just took me 2 hours to book a room (most of this time was spent trying to communicate with an algorithm. In "the good old days" we used to be able to call the front desk, speak with a person (who was paid a salary) and have a room booked in less than 5 minutes. If you lived on another planet and saw what we're doing down here you'd say we're insane.

Very vague and hidden policies in an attempt to get people to make reservations. Good luck ever getting a refund from this place. I tried cancelling my order through my phone (traveling) and assumed it went through before I found out I got the full room charge. I'm pretty sure they don't even send confirmation e-mails for cancelling or reminders on booking which would alert you to either case. It also appears you can't even cancel on the same day either...

Afterwards they point to their actual policy hidden by hordes of lies and flashy buttons and exclaim no refunds.

Don't bother with this one.

Booking.com is a joke. Terrible customer service. Cut off multiple times. Misrepresented the hotel I stayed at. Paid for 6 nights, had to leave after 1 night-ear splitting loud music next door at a "beach club", no hot water, no drinking water(!), no a/c. No help from booking.com whatsoever. Runaround. 1367. 00 charge on my card and they won't help. Bastards, never again...

Pool out of service not told in advance, room was dirty walls, floors. Was ripped off and booking and the rental were made aware of it! They still are advertising there property with a beautiful private pool and yet I have evidence that the property was made aware 9/19 to all residents that it would be drained and plastered out of service until mid November! Walls were dirty and floor had bleach stains on carpet all over! It was a rip off! I told booking that the company should not still be allowed to advertise on their page a they are aware of all this! Nothing but we are sorry an there's nothing they can do! I will not book with this company again and will advise otherwise for others! This is not good business at all! Go on vacation take 2 swim suits only to never need them at all without that information being told in advance is a rip off! Also avoid renting with Modern Apartment Rentals in DTLA! They are frauds!

After having a nightmare 5 day experience in a derilict hotel supported by booking.com and being treated like dirt, I finally found alternate accommodation. Booking.com will promote accomodation providers who have mould, broken windows, dirty sheets, no lights, no electricity, toxic dust, no hot water, being locked out upon entry, you name it. You can be a dog kennel or drug lab and advertise on booking.com. They have no standards. Look at the reviews and avoid. Book direct and do your research.

Having made a booking and made payment Booking.com cancelled as they couldn't secure the booking. Obtaining a refund was difficult and frustrating. Making contact was impossible, my emails and on-line messages were ignored and met with irrelevant automated responses (see image) that just kept repeating no matter how much information I gave.
Booking.com try their best to frustrate you until you give up. The issue is still un-resolved. I will never use them again and would warn anyone against using them. Just book direct. Much easier and same price.

Booked 2 rooms for Christmas with free cancellation option. Had to cancel 3 days after booking due to the health reasons... on 26/12 hotel taken money from my debit card in full amount for the stay... I have contacted the hotel directly and they told me booking.com never cancelled the reservation and that's why hotel taken my money. Contacted customer service several times and if I am lucky enough and get answer, it is always the same "we are trying to find resolution but till now we could not"
This is now going on for more than 4 weeks... I have provided them with bank account statement as they asked, but still no resolution.
I have decided to report the case to Fair Trade as well as make a court claim, as I do not see booking.com willing to solve the issue.
Please be beware of their services... you may lose lot of money with them.

Booked a hotel for my wife in Gumbet the bleu nuit, on arrival the hotel was closed for renovations, no prior warning given and booking.com make it very difficult to claim any compensation, in short they are not interested. Terrible customer service, use at your peril.

Their ad was for $109 a night for Zona hotel. Booked 3 nights & was charged $417 total, and in fine print, "not including 15% tax & $45 service fee." Talked to Joanie and the supervisor, who were very rude and confrontational, basically said "nothing we can do, the hotel changed their rates." Don't ever go through booking.com! Now I see why there are so many horrible reviews about this place. The rate shown on the site is just an illusion to lure you in and the customer service is lazy, rude and heartless, they won't do anything except to basically tell you "there's nothing we can do, it's your fault for booking."

I used this service when I was in Poland they know how to make it look good and rope you into a booking and don't help if there is an issue you are on your own. I was charged for a room I could not get into I stayed in another hotel nearby and was charged for a room I could not use fighting with my credit card for a refund. It's only about the booking, not the customer be careful and look it over before you agree to the room.

Hotel I've booked through booking.com made a mistake (gave away my room to someone). Booking.com charged me with no-show up fee, and not replying my mail.
This is unacceptable and I wont use their service in the future.

Paid for booking, and was cancelled immediately, and booking.com refused to reimburse the charge, I have called about 10 times, each time they tell me something different and the customer service doesn't seem to understand what's going on, still have not been refunded. Never book through this company.

I am a Genius top customer supposedly with Booking.com.

A simple online booking of flight error lost whole amount. I pushed send immediately realised error tried to contact them absolutely no response.

When I eventually did through persistence it was my problem no offer of rectification despite my status.

They are Terrible. Use this at your peril.

Booking.com has been stolen my card USD 180 and cancelled my reservation. Please be aware using booking.com website regarding hotel reservation. It's my experience to share with you. Booking.com charged for reservation then cancelled I couldn't get my money back my bank declined to return it because booking.com hold my reservation payment then cancelled my confirmation. Be aware of scammer company.

They keep finding excuses not to honour their price match claim (just 5 pounds...), and start not responding. For example, they said if I book through hotel directly, "will be charged directly by Booking.com". Completely blown my mind.

As a host, I have been waiting for 7 months to be paid by Booking.com while my guest has already paid them. Calling customer service has been a fruitless endeavor, with each representative apologizing as a matter of course and then referring me back to the same point. Some of them even confessed to having a terrible experience with the finance department within the company. It appears that there is either an internal conflict or this is their standard policy - terrible management either way. I cannot believe that someone can take money from your guest and not pay you - is this a scam or criminal activity?

Given this experience, I would strongly advise against using the Booking.com platform as a host. You will be left without any form of insurance or protection and may not even be paid. If you encounter any issues, don't expect any help from customer service.

I pre-paid 4 nights at the Hampton Inn, a Hilton property through Bookings.com for over $1000. Their website said then and says now "Free Cancellation, Most Rooms". I had to cancel two weeks ahead of time because of a serious medical emergency. They wouldn't refund any of my $1000. Since I cancelled, they can also re-rent my room which means they are doubly enriched. This is a scam. My confirmation number was *******925.

Total scam business. I used Booking.com to book a room at the Red Carpet Inn in Fort Lauderdale for a week only to have my reservation refused when i arrived because my drivers license had expired a month prior which i did not realize. Next day i was checking my bank info and saw where i was charged for the entire reservation by booking.com which totally contradicted what is stated in their payment policy. I tried to email them many times with no replies or ones that made no sense and where disjointed from my requests. I concluded that the replies I did get back were from mere robots, always with last name beginning with the letter c ( Carla C., Mona C., Gerry C., etc.) This company is a total scam! DO NOT USE THEM! There is a reason they operate out of the Netherlands. Think about it. STAY AWAY!

My flight times were changed with a flight booked for nov 2023 the return leg didn't fit with my onward travel plans so it was cancelled and over two months I've been waiting for a refund I just get a stock answer saying their waiting for the airline to refund me but my contract was with booking.com so they should refund me I've since made a charge back on my card but still waiting
I've used this company on many occasions and spent a lot of money with them but I won't use them in the future avoid them at all costs

I have had 2 separate negative experiences with Booking.com and will never use this service again. No matter how good of a deal you might think you get stay far away. Customer service is condescending and will not work on your behalf at all. Promises for price matching are made and not upheld. They make it so difficult that you have no chance even though you provide them with the requested documentation. In today's world there are so many choices to book your vacation or business trip don't choose booking.com. I will never again make this mistake.