Booking.com

Booked many accommodations with booking.com in the past, no problems,just recently I paid for an accommodation and paid Friday just gone,today i woke up to a 39 pound bank charge because even though booking.com says the price is in pounds and I paid in pounds booking.com has acted as if I paid in euros and now I have incurred a transaction fee,this is mental because it was all in pounds,this is going to ofcom and resolver,not having this crap

TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE! Their We Price Match Guarantee is a joke. I found the same room for $200 less per night going directly through the hotel. Tried to file a claim and spent hours and hours on hold. Three times I waited an hour on hold and then my call was dropped. Twice they were agreeable on the phone but then followed up with an email (that I couldn't reply to) that denied my claim. Too many details to write out, but their excuse for denial was caused by their own untimely response. I finally gave up - I estimate that I spent 12 hours dealing with this issue.

I have had 3 separate incidents where they have taken my money and then canceled my booking for no valid reason and twice not returned my money. The one time that they did ( and not even the fully) it took over a week to clear. When I called their customer "care" center, I was repeatedly hung up on when asking to speak to a supervisor. ( 3 times to be exact by shalva, Mary and Frieda) and was told they have not even tried to contact the property manager from the first incident that I am owed for and have been waiting for my money to be refunded. I was first told 5 days. It has been 2 weeks now and they have done nothing to even address this issue. They are apparently not serious about returning my money even tho I was not even able to check into the property but still had to pay for it. ( Cozy Stay) I have naively trusted my safety to them on multiple occasions and been left out in the cold to fend for myself. BEWARE WHEN USING THIS SERVICE. Or should I say disservice.

They will just blame you for their screw ups and refuse to resolve issues
Booking.com is literally disgusting. Their system rejected my modification request even though the property approved it, so we got screwed finding another place to stay last minute (ant infestation at the property we were staying at before) and then we showed up for our original booking and were told we were expected on the modified date. We almost lost our booking. I called and spent over an hour on the call with booking.com (50 minutes of which I spent on hold because they just keep putting you on hold) and I was told by both Mayar in and the supervisor Mazeen that everything was my fault because I used the online modifying option instead of calling a real person. But just to be clear, they were more than happy to try and blame the property first. This ONLINE business policy is to blame their customers for their ONLINE system not being reliable and then refusing to put a warning to that effect on the website because AND I QUOTE it "does work sometimes". I can't believe a business is allowed to operate this way.

Kæmpe advarsel mod booking.com! Vi (familien) lejede en lejlighed, som ift. Beskrivelsen ikke passede med antal værelser, og dermed var ubrugelig. Det endte med et hotelophold i stedet, som i sig selv var væsentligt dyrere end den bookede lejlighed. Booking beklager fejlen, men ville kun kompencere 20% ift. Deres andel af bookingen, resten skal komme fra udlejer, som først afviste total, og siden er blevet tavse. Ingen yderligere kompensation! Havde vi dog bare kigget på trustpilot, hvor Booking.com får sløve 1.3 stjerner og lejligheden det seneste års tid, er blevet sablet ned, for selvsamme fejl. Utroligt at en stor aktør som Booking, ikke tager sådan noget alvorligt, pg lader det fortsætte uforandret. Hermed STORT FORBEHOLD givet videre - vær OBS på hvad i booker, og kig på anmeldelser - ikke mindst de nyeste (gennemsnittet kan snyde)!

Never use Booking for anything! We mad reservations for TN and also dinner and a show. It was the vacation from hell... our hotel rooms toilet backed up, the keys didn't work half the time, we got tangled up in the comforter strings that were on top, there was a hole in the door from someone punching it, and the list goes on. Then Booking didn't have the correct information on their site for the dinner show, this includes the time, name of the show and description. The only thing they managed to get correct was the location of the building,. They didn't take responsibility for anything, the hotel or the fact that their site didn't have anything correct about the dinner show so we were not issued a refund.

They make you wait for hours. They booked and took my money for a property that's close down. They obviously don't consumers rights in mind. And then they make you wait for 15 days for your money to be refunded. We got to the hotel and the places is closed. They made us wait for 3 hours in the cars till we can get another hotel. Gave you a note that fit 3 people and I booked a hotel that would accommodate 5. There's 5 of us. They apologized but made us pay for the stay. I slept on the floor on a very small room that barely fits 3. This company should be ashamed. If they want to call me back, here's my booking number *******822. You should do the right thing.

We planned a vacation and decided to book a rental car through booking.com. We found a car and booked it based on the price, which Booking.com said included all taxes and fees. We chose to book as this was the lowest price we could find online. We pre-paid $366 for the car rental. When we arrived at the location, we were told that there were $140 in additional fees that had not been included in the Booking.com quote and the car rental company (Hertz) said that it frequently happens that Booking.com does not know or advise customers that there can be additional fees. After our trip I reached out to Booking.com by email, as I could not find a number to call. They responded and told me to contact another customer service department, again by email. It has not been 2 weeks and they have not responded. DO NOT USE BOOKING.COM!

Brug ALDRIG booking.com!
Havde booket Apartment Beautiful Sultan House At Cleopatra Beach igennem booking.com hvor vi skulle være fra d. 28.juli og 14. Dage frem.2 voksne og 5 børn.
Ud over prisen for lejligheden skulle vi yderligere betale 2000 euro til værtstedet som oplyst på deres hjemmeside.
Vi kom frem og der var ingen lejligheden. Vi fik tilbudt et nyt hotel til en merpris på 800 euro.
Vi brugte den 1. Dag på at køre i taxi og skaffe nyt hotel, kommunikation telefonisk til London. Det kostede en formue.
Allerede inden vi tog afsted spurgte jeg booking.com ind til hvordan og hvornår jeg ville få mit depositum retur. Der ville gå 14 dage efter hjemkomst og ville køre automatisk.
Nu 3 måneder senere mangler jeg stadig 2000 euro fra depositumet fra en lejlighed som ikke eksisterer. Ydermere har jeg været i telefonisk kontakt med dem langt over 40 gange. Selvfølgelig også på mails og gennem deres hjemmeside.
Røret er smidt på mindst 60 procent af gangene.
Jeg har fremlagt dokumentation nu allerede 2 gange for det betalte beløb og nu skal jeg indsende for 3. Gang til et link som ikke virker. Al dialog ligger i en sags mappe, samt dokumentation for betalinger og dialog med værtstedet hos booking.com.
Jeg har set 0 kr af mit depositum og 0 kr i kompensation. Der er gået 3 måneder og intet er sket.
Det skal lige tilføjes at de stadig samarbejder med stedet og der er lavet flere anmeldelser på selv samme sted efterfølgende uden indgriben fra booking.com.
Mit råd. Brug dem aldrig! De snyder folk deres penge og du er overladt til dig selv efterfølgende

Booked a room at Comfort Inn Suites got comformation number called hotel and didnt have any rooms available. Still got charged on my card. Now disputing with card company and have to pay in full until they hear from booking,com. I should of checked reviews for this site first but was a last minute ordeal because of death in family. AVOID BOOKING.COM

Terrible service.
Will not use them anymore.
Cancellation last minute and no refunfrom booking or third party!
Unbelievable

We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is cancelled.we travelled to celebrate our marriage anniversary in london about 40 miles and cancellation at the last moment put us in awkward situation whether to find any accomodation in night time as it was too late to find new property esp. London is expensive.when we called booking.com we were told that we cancelled and refunded you but no compensation was offered for the time lost and our otger arrangements were affected as we had to return back to our home.the experience was not good one and no apologies from booking.com
Worse customer service

I've been trying to get my money back from booking.com cancelation for the longest time ever. The amount of over 500$ has been taken out of my "wallet" and never returned! Customer service is fully automated, which means you never get to speak with an actual person. All emails are answered by an automated service as well. DO NOT BOOK THROUGH booking.com! Go to hotels directly or airbnb.

The places and photos on booking.com are not real. Once you arrive and the place is filthy and basically unliveable and you want to book somewhere else, they hold you hostage with a penalty fee. And NO COMMUNICATION
Confirmation number:*******697
PIN code:3126

I purchased a 7 day stay at L'baurge in Lake Charles the week of 4/14/24. I was told that this was paid in full, only to find out that I still owed $167.00 for resort fees when I registered at the hotel. You can not
Get invoices or make any changes with booking.com

Booking.com seems to be ok when you are scammed. We stayed at a hotel, when we arrived the was no electricity, bed bugs and a dirty room. Reception at the hotel was closed and we were given a contract number. When we mentioned this they were rude, shouted at us and told us to get a refund from booking.com after that they wouldn't answer our calls so we called booking.com. At first they told us we would get a refund, but we would have to wait for the hotel to have a chance to respond. The hotel didn't so they said they couldn't do anything we have sent you 10.80£ in credit. I rang them up explaining the situation, they told us they would call the hotel again. Booking.com said the hotel wouldn't refund us. Denied the state of the rooms and told them the whole town hand no electricity. This was a complete lie as other rooms had electric and the lifts where working fine. Not only that the whole town had electric. I told them they where cleary lying and it was easy to prove. Because of the hotels lies booking.com refused to refund. So not only was I scammed by the hotel booking.com are happy to help them.

I will never use booking.com again. Scam company. Avoid at all cost.

Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you can not. 10 seconds after you press the enter key. Non changable, non refundable is the options. Had to did through there menu to find options. Missleading!

Bought a Flex-Ticket flight through Booking.com in December. I had to change my flight so I messaged the chat. The person told me that because I have a flexi ticket I cannot make changes to my flight. I had to cancel and rebook? (This makes absolutely no sense if it's supposed to be flexible.) So I cancelled the flight and waited for a refund. Two months later, the refund never comes. So I book through another airline. I called, emailed, and messaged Booking.com in order to find out why my ticket had not been refunded. They gave made every lying excuse in the world. They told me to contact the airline. The airline gave me proof of the refund. So I went back to Booking.com, but they told me that I must email their partner site GoToGate.com. So I contacted them and they also gave some excuse about waiting for a refund from the airline. So I showed them the proof as well. Emails and calls were going back and forth for three months. Then suddenly, I received an email from Booking.com in March stating that they have refunded me the money. However, the money has not showed in my account. Now it's May. I continue to get excuses when I call. I've called my bank to do an investigation. I'm waiting on their reply. In the meantime, I've tried to report them to BBB, but I cannot get an address or email that they respond to. I've reported them to the FTC. I've also reported them to Resolver in Amsterdam because that is where they are headquartered. This is a shame. I loved Booking.com, but after this, I will never deal with them again.

I'm a property owner who listed my property with Booking.com. Waste of time. I've spent 10+ hours on the phone in the last year dealing with issues associated with 5 reservations, no shows, fraudulent bookings, etc. They're very polite, but transfer you several times, have bad connections, tell you they'll call back (part of security procedure) and the call doesn't connect, some reps don't know what they're doing (lack of training), and screwed me out of $1103. One night I had to call them five times and got bounced around endlessly, having to explain my story again and again. They don't accept payments for the 1st three bookings, they make you accept it, which left me with two no shows and not getting paid $5046.

I booked a 1 bedroom apartment for 4 nights. The description says it's one separate bedroom and a living room with sofa bed, kitchen and an attached bath. Upon arrival it was a 1 room efficiency with no hot water (it was ice cold).

The next morning, we contacted the manager who said he would send someone over. We had an excursion, so I told him as long as it was taken care of by 8pm, we would be good. We could overlook the single room, but not the hot water.

He texted that he sent someone over, but there was no answer at the door. Thus, no hot water a second night. The manager led me to believe we had the only keys, as he suggested we leave a key under the mat for the next am.

So, after 2 days without hot water, and it's still not the accommodation we actually booked and paid for; we booked a hotel. We followed the directions for check out and told the manager we were leaving due to the poor accommodation.

Notified booking.com that we had to leave after 1 night due to all the issues (I specified the issues on the customer service portal) and wanted to be compensated for at least the 2 days we did not use the accommodation. I should have been offered a refund. This was false advertising.

They responded that we were not going to be compensated, but were welcome to leave feedback to inform others.

This service is a total SCAM! I'm out $1,100 for the original booking, and another $900 for the hotel I had to book last minute. Now I am even sorry that I used booking.com to make to second hotel reservation. NEVER AGAIN!

Do yourself a favor, avoid apartments on all web platforms. Also, just book through a real hotel platform such as Hilton, Bonvoy, Best Western, Melia, etc.

I am so sorry that I didn't look for reviews on booking before actually booking through them. What is being said here is all true. They are greedy, lack care for the customers who book through them, if there are issues they direct you to the homeowners rather than dealing with the issues. I stayed in an apartment booked through them that had bed bugs. One of my kids had an allergic reaction to the bites from them and these bites turned into blisters (thankfully not into an anaphylactic shock). I didn't realize what they were until later and they told me I should have taken pictures of the insects myself and that they "inspected" the property (meaning the owner looked at the matrices). I asked them if any treatment had even been applied for bed bugs in that rental and they had nothing. It's unbelievable and super frustrating. Will never use this site again.

Most hotels I use hate booking.com because they manipulate rates, dates and even refunds. While I find full refunds available from hotels in most curcumstances, booking.com prefers to interfere, deny refund availability and chase away customers. Do not be angry with your hotel when these issues occur, just stop using booking.com

I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via Booking.com. The main reason for choosing this hotel was the offer of an airport taxi to the hotel if the booking was over £180. I emailed the hotel on 28/03/2024 to ask about this service and initially was told that it could be organized and that it was free. I subsequently received another message from the hotel on 31/03/28 that a transfer (to the hotel) was NOT possible.
I have, therefore, today (05/04/2024) contacted Booking.com for them sort the transfer to be told by the agent I cannot get the free service as it is only 2 days till check-in. What? I have gone back to the booking page of Booking.com for the Rio Design Copacabana Hotel and can see that the offer is still available and cannot find anywhere that there is a time limit for booking the taxi.
I can only conclude that the free airport taxi offer is a scam. Moral of this review: Do Not Use Booking.com