Booking.com

Honestly I had a good experience with the customer service representative over the phone. I believe he did his best with my situation. What I am not satisfied with is the fact that only 2-3 weeks out from my hotel BOOKING date (let alone rental date) there is no way to refund my $132 rental because the hotel I checked out on the site was basically a scam. I won't use booking.com anymore, not because of anything the customer service representative did, but purely due to the poor moderation practices that booking.com itself uses to decide which hotels it is affiliated with. At the time of writing this, the hotel is STILL on the site for leasing which just further proves the point that booking.com is perfectly fine with stealing money through faulty reservations.

I booked 3 times cars through them and each time it was a very bad experience. Be ready that car rental companies will tell you that they cannot help cause you booked through booking, while the support team of booking.com is really bad, no help at all.
Pity cause the hotel booking is great.

I booked a room and paid on their website. I received a confirmation and pin number. When we arrived hours later, the manager of said hotel said they had no reservation for me and they were booked solid. We had been driving for over 10 hours and were exhausted. We were then asked by customer service to wait 30 minutes while they found comparable accommodations. We ate dinner at a restaurant near our supposed hotel, however the offer we received was at a sub-par location and not a King bed which was what I paid for. I was then told that it would take 7 - 10 days for a refund. We were forced to drive hours later to find another hotel on our own as a separate charge.

Mean spirited, heartless company
Even though the booking is 2 weeks away, booking.com won't refund our payment even though we have supporting evidence of a heart attack and can't travel. Mean spirited, miserable, rotten company. Don't use them.

I make a booking for royal Inn motel in Sparta tn from. Booking.com and when I went there the property owner said that they did not have any Booking from Booking.com.i have suffer a lot because of them.i highly recommended NOT to go through Booking.com

Dishonest site giving unfair discount without any reasons I cancelled my account today as I was given a lower discount rate than my wife who was on a lower Genius tier. Customer support for this company is the worst I have ever experienced. Did not bother fixing anything. Don't understand why big companies keep using these pointless call centres which fulfill no purpose whatsoever. Stay away from this company whenever possible…

Stayed at Extended Stay America, Hwy 183, Austin, TX...My enclosed trailer was broke into. Lucky it was empty... Homeless stay at this location, city funded. The rooms... broken cabinets, no soap, my socks are dirty from the floors not being cleaned, the smoke detector is out of date, blinds coming apart, ac unit needs to be serviced or replaced, the drop in stove top had coffee stains, small roaches, I had to clean the shower to use the shower... the list goes on. Make sure you check your windows above the ac unit, they're not locked...The only reason I stayed, Booking.com would not refund my money. I won't use them going forward.

Booked an apartment for a weekend months in advance. Arrived on day to be told (after trying many times to make contact) that the booking was now cancelled due a leak. Got text from host while stood in doorway. Had to find our own alternative accommodation. Booking.com still not refunded our full payment several weeks later as apparently we were a no-show - despite evidence otherwise! They do very little to follow it up in the hope we will just forget about approx £200. Never use again, they do not care or wish to resolve matters when things go wrong - can easily see now why reviews for them are so terrible across the internet.

Disappointing customer service experience.

Booking.com chose not to respond to reasonable request move out a booking due to current travel restrictions and took the option to charge a cancellation fee of 50%.
The service is a sham and endeavours to isolate itself from direct communication and does not log any request through the customer service app to fall back upon.

Don't waste your money go direct to the hotel and ask them to price match, guaranteed you will get a better result...

Marcel

I booked a room for through booking had an issue reached out to them and the hotel. Booking said no response from the hotel but yet booking is the third partying booking for this hotel. They telling me it's nothing they can do I have to contact the hotel if y'all can't get in contact with them how can I. I sent over all the information booking asked I will never book with booking again. I will get my money back trying to be nice about the situation taking proper causes. Went for my son birthday and we all was bite up we seen a termite and killed it.

Very horrible experience which is against the ethics of hospitality.The staff are not ready to help instead thy force you against your will and are just money conscious. If there was half star I would willingly give

I was a victim of fraud as someone used my credit card to make a booking. Booking.com did not care and made 0 effort to help me in any way. Avoid them at all costs, horrendous communication and customer service

I booked an hotel here called Motel-6 Mississauga unfortunately this hotel does not even exist on getting there the property has already been sealed off and booking.com has refused refunding my hard earned money.

Please save yourself the frustration of dealing with these clowns.I booked a car through them had an issue spent 50 minutes with customer service clown and all he did was repeat I am going to do my best to assist you.I finally said your best isn't working can I speak to a supervisor which he replied that's not there policy. Stay away from them

Host use it to scam customers because booking.com have no power/willingness to stop them. Fidaul Alam from "Extended Stay in Toronto Home" invented weird stories to keep my security deposit. Even with clear proof of his lies, unprofessional behavior and abusive language against me, the customer service of booking.com was completely useless. It was just a endless loop of explaining what happened to me, they told me everytime "we agree with you you will get a refund, wait a call from a manager, then nothing, calling again weeks later, repeat. I call 7-8 times.
That was my last time. If you care about your money and your time, book your stay through another platform.
More and more scammers like Fidaul Alam will use this platform since they have no willingness to stop them.

Unable to leave a review for a booking that cancelled only days away from our stay when we were already in the country. Costing me money and time with added stress whilst on holiday. I should be able to leave a review for this property, it was booked and fully paid for over 6 month prior.

Do yourself a favour and stay at this charming guesthouse. The hosts are most welcoming and extremely savvy. Their art collection is amazing.
We stayed in for dinner, a wise decision.
Believe me, you will not be disappointed.

Used booking.com to reserve a hotel room in New York for an important business meeting months in advance. Traveling from Hawaii, booking.com informed me two days before my arrival that they cancelled my reservation. Horrible site! I will never use them again!

Booked and cancelled a reservation with 15 minutes. The following day my debit card was charged for a nights stay. By the time I realized it, my account had accumulated over $200 in overdraft fees. Have spoken to Booking.com who assured me a credit would be issued. Three weeks later, I'm still waiting. Would completely advise against ever using this site for any reason. Ridiculous! If I could give it negative stars, I would!

They showed photo's of normal hotel rooms. Lobby looked ok. The room they gave us was Filthy. Mold in shower, Punch holes in the door both sides headboard had hand and foot prints and dried Semen running down it. Torn curtains. Filthy sheets. Stained walls. Smashed bureau with drawer missing and telephone was broken. Toilet looked like the $#*! pipe was leaking. Spider webs in room corners. Booking. Com refused to give our money back and so did the hotel.we were there only 3 hours and had booked a week.We were charged more than full price. Pakistani scum... A Dirty Brothel is all it is...

Computer generated responses to request to change booking after 3 days got nowhere, local office in Thailand very helpful and sorted out for an additional cost. Give them a miss and save yourself the hassle

I cancelled my booking only a day after I booked it which was well into cancellation policy but one and half month later I'm still struggling to get my refund. Booking.com has been of no help as the property owner refused to pay me back.

Hotels and B and B's deliberately over rated probably for bigger share of commission. It is actually far far cheaper using a household name like travel lodge as there standards are extremely high because of the obvious reason of reputation. Used booking dot com. They are just a money making machine. Not interested in your holiday or if u had a pleasant stay or not. Also a site that tells lies. I have the proof. I hope this review will be helpful to at least one person.