Booking.com

I have had 2 separate negative experiences with Booking.com and will never use this service again. No matter how good of a deal you might think you get stay far away. Customer service is condescending and will not work on your behalf at all. Promises for price matching are made and not upheld. They make it so difficult that you have no chance even though you provide them with the requested documentation. In today's world there are so many choices to book your vacation or business trip don't choose booking.com. I will never again make this mistake.

The place is a dump, no getting around that. Appears to be a welfare hotel also. With all kinds of drug addict derelicts all over the place with god knows how many squeezed into every room. Its a totally unsafe place to stay. Drug dealing going on and people begging for money and food. Everything is old and barely works. No dishes or pots for the kitchen, had to buy my own. A/c didn't work and when I turned on the heat the fire alarm went off. Stayed 6 days and it was hell. Choice hotels has to know this is a dump but could care less.

I booked a rent a car through Bookings.com at Fox Rental in the Seattle area. I specifically unchecked all the fees associated with the rental, which of course were checked prior to checking out, and they charged me despite this, costing me an additional $82. This made the daily rate even more expensive than Hotwire! Stay away from these guys, they are scam artists!

My flight times were changed with a flight booked for nov 2023 the return leg didn't fit with my onward travel plans so it was cancelled and over two months I've been waiting for a refund I just get a stock answer saying their waiting for the airline to refund me but my contract was with booking.com so they should refund me I've since made a charge back on my card but still waiting
I've used this company on many occasions and spent a lot of money with them but I won't use them in the future avoid them at all costs

I wrote another review below about how horrible booking.com has been. For some reason my hotel doesn't realize I was charged which makes me think they will receive no money at all. When I called American Express to dispute the charge I was told we would all get vouchers for up to a year from now to use anywhere in the world which also means that my hotel will not receive any money if I book a completely different trip which I plan to do. I also find it interesting that I booked non refundable round trip ticket on Lufthansa and they had no problem refunding my money considering the current situation. Booking.com should be put out of business.

The pictures on their website do not reflect what you actually get at the hotels. We booked an executive VIP room at Rodos Palace after a long delayed flight got our room nothing like what we thought we paid for other guests in lobby complaining about the same issue. Called Booking.com
To complain they said it was the hotels fault and basically the rude barley English speaking staff washed their hands if the situation, I paid £300 to upgrade the room to one we thought we were getting so save your money and go elsewhere or book direct

This company is a an absolute disgrace! If you book a privately listed property, such as a holiday villa, you have no rights and no recourse if the listing is not as described. Booking.com apparently let's anyone list anything for free (?!) and then washes their hands of it completely if it's all a lie. To add insult to injury the legal information on the listing states:

"Hosts who have registered with Booking.com as a private host are parties that rent out their property or properties for purposes which are outside their trade, business, or profession. They are not officially traders (like a global hotel chain) and therefore may not fall under the same consumer protection rules under EU law, BUT DON'T WORRY, Booking.com provides you with the same customer service as we do with any stay. This doesn't mean that your stay or experience will be any different than booking with a professional host."

Absolute twaddle! I have used Booking.com loyally for years, but NEVER again!

I am following up an earlier poor review of this facility and the Property Manager Vacasa. Their desk rep leaves at 9:45 and a dog in the room (204) above us was barking incessantly. At 11 PM, I went to the front desk to find another way to get help. They provided an after hours number which I called and left a message. No response at all and I left a note on the Hotel Door of the irresponsible owner. I registered my displeasure with Booking.com and am committed to never dealing with Vacasa again. They do not empower their employees to make responsible decisions to keep customers happy. The previous night, there were 5 other rooms that would have satisfied us but the employee at Vacasa did not have the authority to authorize a change. She stated her Supervisor would call within one hour. He never did and we retained our dark basement room.

Do not buy airline tickets on Booking.com. Use direct sales w/ carrier imho. If you need to change flights or dates—essentially can lose all yr money & even double cost of original ticket! No returns or wallet option at least w/ Condor via Booking.com & dates difficult to change thereupon! Bookings. NAH!

I love booking.com because you find the cheapest rates here. There's no loyalty perks, such as getting a free stay when you've booked 5 nights, but you do get "genius" discounts when you've booked 10 nights through their site. I go on business trips often and never pay more than $40 a night for a room, although those are 2-3 star hotels which some people may not be okay with. I love how you can book a room without having to pay in advance, and how you can cancel your room up to one day before your scheduled booking without being charged to do so. It's a great site and it may have low stars here on sitejabber, but don't knock it before you try it!

I bought international tickets through this company, needed to change them due to being Covid positive. I kept calling since a week prior to change the dates, all I got was " someone will get back to you ASAP". I called at least 6 times. The plane already departed and I'm still waiting for "someone to call me back". Worst possible service. I fly few times a year, never had such of bad experience. STAY AWAY from this company!

After spending 4 nights in a Comfort Inn I was told by Choice Privileges my stay would earn no points because it was booked through Booking.com. Now I know why several previous stays at various hotels resulted in no rewards points. There is no value to Booking.com other than checking rates. Then call your hotel directly for the best value.

Don't use them. First car service was changed at the last minute. Called customer service. Awful! Then second car service was cancelled 2 hours prior to pick up. Left us in a bad position after a cruise. Both events happened within 10 days at the beginning of May. I deleted their app and would suggest others do it also. Can't believe they are in business. Maybe it's because they are based in Amsterdam and don't care.

Not only I keep hearing the same story from different customer service representative,the hotel took my money didn't let us stay,and booking.com all is saying is"im sorry we waiting for the hotel to give you your money back"ita been a month,and now the hotel said we damage the property,how?we never got the room,or stayed on the property,we end up sleeping in our car,Booking.com don't have supervisors,won't let you speak to one,or one would call you back,everything runs by customer service representatives

The worse property I ever booked in my life. It was not cleaned although the apartment was remodelled pictures were deceiving. Area not safe and owner is the property in another country. Had booked for 2 nights, couldn't even stay there. I took photos of garbage piles, dirty towels, bed sheets Sandy dirty floor etc. When I phoned Booking.com I said I cannot stay here, I need to find me another hotel room. They sent me one it was double the price! I'm done with these scammers! Never use them always looking to steal money.,

I booked a Hyatt hotel in February, planning a family trip. The only email I ever got was the confirmation and the "no show" email. I had completely forgot about the reservation and was unable to make it. Every... single... other... site, Priceline, Travelocity, Expedia, Hilton, Marriott, etc sends reminder emails about your upcoming trip, but I was told by a Booking.com rep that they don't do that. I think this is done on purpose, in hopes that people will forget to cancel and the hotels and Booking.com get their money. Now I'm out $645 with no hotel stay to show for it. Ultimately, it's my fault, but the rep I spoke to seemed to have not one concern in the world about my plight. Booking.com should really revisit this policy because it's screwing a lot of people over. I will NEVER use them again.

My traveling friend and I were both very pleased with our experience! The whole family treated us like friends and provided such clean, beautiful rooms with many special touches. The very best part was their kindness and willingness to do everything in their power to help us have a great experience! I can wholeheartedly recommend this hotel as a wonderful place to stay-they are only a couple of blocks from the train station and surprisingly, the trains didn't disturb us. Without a doubt I would be thrilled to stay here again. Thank you! Jen G.

Arrived at location at midnight only to learn host had not provided access code. Called Booking.com and finally spoke with someone who said we would be contacted within thirty minutes. Called back after not hearing from them and no live person available. We are now on our own looking for a place in a popular city at 1:00AM. We had to settle and pay for inferior accommodations to what we booked. After checking in I went to my account and it then said we would hear from them in three hours. Nothing was done and eight hours later an offer was made to us for a one star hotel with two beds for three adult people. Worst experience in fifty years of travel.

Booking.com have a deep-rooted lack of customer care and do not take any responsibility for the bookings made through their website. After 3 months I am still waiting for a response to my letters to their CEO. Think twice before using them - web search "Booking.com complaints" for tales of woe in abundance.

Our debit card was compromised and used at Booking.com to fraudulently reserve a stay at a Best Western. Had this company bothered to use proper security measures such as the 3-digit security code on the back of the card, the fraudulent charges would've never occurred. They accept zero responsibility for their lack of good business sense and are rude and discourteous. Beware doing any kind of business with them. Your bank account or credit card will thank you for it. Please stay away! Not secure!

I hate writing 5-star reviews because they're so similar and untrustworthy to me... But this time I'm not sceptical at all. I don't know what I would do if it wan't for this service. Great choice of accomodation options, fast booking and smooth service. I've never had any problems here, so I'm pretty positive and sure about the 5 stars.

This company should be shut down for fraud. They advertised a resort to be pet friendly but booked us into the part of the resort that would throw us out for bringing in our cat then they refused to give us a refund saying that it was our fault. Let me call customer service to shyster or a professional BSer continually acted like you did not understand what we were saying this company is such a scam I really wish they'd be taken off the internet good riddance we will never use you again and we will tell everyone how terrible you are

Booking.com charges 18% deposit and gives no customer service to its partners. They have charged us, a small guest house commission on no shows and refused to refund because the customer lies and says they stayed. They have closed our bookings over a disputed $20 bill. As a small hotel, this is devastating to our business - but of course, they don't care. Several emails and telephone phone calls to their customer service team have consistently been ignored whilst our bookings are closed at peak time. I would encourage bookers to support small businesses by booking directly with the accommodation. Yes, find the accommodation on booking.com, read the reviews and decide on which accommodation you want. Then Google the hotel and book directly with them. Sometimes, small hotels offer a better rate than the booking.com advertised price.