Booking.com

We booked a room in a house, when we got there nothing was like in the description, specially we had to pay for a public parking when they said it was free. We try to contact the host to try to at least fix the parking issue and he was nowhere to be found. Long story short, we try to talk to Booking.com to try to get our money back for the false advertisement, scam, and cuz we finally talk to the host, he insulted us verbally… and they said they couldn't do nothing for us. They didn't gave us our money back, we ended up paying extra money for a hotel room. AirBnB is 200 times better in everything. I will not change them never again.

When it comes to obtaining the final price of a hotel or such, read the small/unobvious print very carefully. There are likely several extra charges in the hundreds of dollars that will be added at the last.

I have been using Booking.com for a while. I am rated at their top tier. I booked a hotel and found out that the hotel listed doesn't run or own the room. Booking showed all the amenities of this hotel to sell you the booking. But since it's a third party the hotel doesn't provide like any other room that they maintain. The bed is falling apart. No towels soaps no house keeping etc. the hotel has all above but it's a third party who owned it. Booking doesn't share that when renting it to you, So they show you all the pictures but DONT disclose private owner. In short you think your renting a hotel room with all that goes with a hotel but don't tell you that they are renting you a room with no supplies or cleaning services. I suggest book through a hotel directly. Booking has not even responded to my calls or emails. Very poor customer service when you need it. I will post and repost everywhere and to everyone until booking makes me whole.

I had a highly disappointing experience with Booking.com regarding a supposedly fake apartment in Amsterdam. We were not only scammed out of 910 euros but also subjected to a distressing situation that's hard to put into words. Despite providing ample evidence of the scam, Booking.com and their customer service not only refused to refund the money but completely dismissed the matter. It's incredibly disgraceful and unprofessional. The company's behavior is nothing short of cheating and fraud, preying on innocent victims like us for their financial gain. It's essential for them to be held accountable for their actions, and if any semblance of professionalism remains, they should reach out to rectify the situation. This experience has left me frustrated and disappointed with Booking.com's lack of integrity and accountability.

Worst experience ever. We had reservations for 3 bedroom pet friendly in Pawley Island for business weekend. Was in SC eating waiting for 3 checkin. Received email cancelling reservation due to plumbing issues. Would and did not substitute another rental. Said cancelled at NO Charge! They cancelled on us! Luckily found 3 hotel rooms pet friendly at Country Inn & Suites. No thanks to them. Don't and won't recommend using.

We were charged twice for a 4 night stay. We also only stayed 1 night because the hotel room was infested with bed bugs and cockroaches. We were bitten at least 100 times. We informed Booking and sent them pictures of the bites, the roaches and the double charges on my Visa. They kept saying they were not receiving our emails and basically refused to help us. We ended up paying for 8 nights, stayed 1 and were in a horrible room. They did nothing. Expedia would have been far more helpful.

I have booked a ticket than I cancel it I been waiting for more than 5 month to refund the money, $#*! customer service, I don't advise any one to deal with booking.com

Disappointing Experience - Unfulfilled Booking and No Refund

I regret to share my disappointing experience with Booking.com regarding a reservation I made for an Oyo hotel in Mumbai. Despite making a reservation and paying half of the total amount in advance, I encountered a significant issue upon arrival.
Upon reaching the hotel, I was informed that the booked room was unavailable and that I could secure a room by paying an additional Rs. 1000 beyond the originally listed price on Booking.com. This unexpected demand was both distressing and unprofessional.
Despite raising this concern with the hotel staff, I was met with indifference and no resolution was offered. To exacerbate matters, I've reached out to Booking.com's customer care twice over the past three months, yet regrettably, no action has been taken to rectify the situation or refund my money.

My sincere advice to future guests is to exercise caution when using Booking.com. It appears that their booking system does not guarantee room availability, and the lack of responsiveness to customer concerns is disheartening. I strongly recommend calling and confirming reservations directly with the hotel to avoid unforeseen complications.

Date of experience: December 15,2023

I ordered a $127 flight with them, and was extremely happy with the budget price (only reason I went with booking over the others). I checked out and purchased the ticket only to realized I was charged $270! They claimed they charge an extra $130 for a carry on bag! A carry on bag was costlier than my actual flight. They refused to refund me (I called them right after making the purchase). Poor customer service, misleading prices and a clown company in general. Stay away

I had used Booking.com before and in my recent booking, they did a prepayment charge when I had indicated to pay only at the property.

I reached out to their Customer Service but they are robotic in their replies and gave the same repeated responses so I concluded they either use that as delay tactics or they are simply robots or totally lacking in customer service. It was a simple issue but they chose to ignore so I will not use them anymore. By writing this review, I hope others can be made aware and be cautious in using them.

I tried to book a ticket from Edmonton to Vancouver, but when it came to passport details, I couldn't find my country's name, Iran. As an online travel agency, it should offer its service to all citizens of the globe. The customer service was not helpful at all.

Price gouging criminal. Rather than welcoming guests, the bait-and-switch operation lures travelers seeking a clean room, only to leave them as dissatisfied as Sopranos finale viewers. A simple reduction in charges was all that was needed

Customer service is just a tool for procrastination, not addressing any issues at all. Even the supervisor doesn't keep their word about a 24-hour response! What's laughable is that when they can't handle a problem, they blame poor signal and hang up, or claim it's confidential. They won't even disclose the staff ID, calling it confidential. Booking doesn't even have its own complaint hotline, indicating internal oversight is quite chaotic. The difference between the accommodation photos posted on Booking and the reality is too significant!

The place was in one location and the keys in another location. No hot water, many broken stuff. I file a complaint with booking. Booking told me, if the property wants to give you a refund they will, well, they didn't and booking did nothing about it. All they said, you can leave a review. Booking is there just to collect their money, and what ever problem you might have is between you and the property. Never again using booking.com.

Hotel didn't look like pictures. Lamps didn't work it took from desk over a hr to bring light bulbs. There are it looks like a prostitute hotel. And you guys would not refund money nor the hotel I will NEVER use y'all again Also I came to a different state and you can't treat your customers right!

I booked flights via booking.com (yes you can also book flights), and have had numerous issues since. They fail to answer any queries and and will ask you to contact the airline directly (as the flights are booked via a third party website, airlines will tell you to go back to booking.com for any queries).
Then one of my flights gor cancelled and no surprise booking.com failed to inform me (I found out by coincidence)! I'm put on a flight next day but none of my connecting flights have been changed, so apparently I'm supposed to leave my destination on the 14th (new flight) and somehow make it to my connecting flight on the 13th (original connecting flight)!
I contacted the call centre where the staff are very rude and once again of no help and just hang up on you. And if you ask to speak to manager, the response is "I can't do that ma'am as my supervisor also can't help you".

My spouse and I booked a condo in December for a trip to Maui to celebrate our 10th year anniversary. Our reservation was canceled a month before leaving for our trip to Hawaii giving us little time to find a comparable place that we liked, in the same price range. This was after our flights were booked. We were able to reserve elsewhere on our own but we are paying more as there are less places available. I called the company to find out what they could do to help us out and was told they cannot do anything. There is no cancelation policy that protects us the client although the owner of the condo can keep our money if we cancel on short notice. I asked for a credit to cover the difference but was refused. They could have paid an excursion or something for the additional stress. I was also unable to speak to a manager. I will not be dealing with this company any longer as their customer service is terrible.

I Booked a 3 bedroom apartment for a week in Malaga Centro, Spain. Apartamento San Francisco, for Christmas 2023 for my family, I paid in full and received confirmation the booking was accepted. We waited and waited for check in and then our booking was cancelled on the App with no warning and the 5 of us were left stranded in the dark in Malaga with no accommodation. We tried customer support with very little response until our phones died. The blood actually drained from my face, I was in complete shock. I have Type 1 diabetes and my daughter has narcolepsy, this was a real nightmare situation for us. After trying about 20 hotels we eventually got a hotel ourselves at approximately 10pm that night. Nobody at Booking.com followed up with us at all and there was no compensation to cover the huge extra costs. Do not use Booking.com if you want a reliable accommodation service.

Useless agents who do not listen or support customer needs. When booking hotel the app clearly said I had 23 hours to cancel for free. When I called within this time frame, they asked for 'evidence' of this message so refused to cancel unless I paid cancellation fee. Misleading site and do not recommend.

Charged full price for early 'free' cancellation.
Customer service lies, says they'll deal with it, only to turn around and say they we won't.
If you're cheated, you're on you're own.
Use anyone else!

Bookings.com are absolutely aweful to work with. There is never a human being available to talk to when a situation arises. I would definitely NOT recommend using them!

If you are thinking of using Booking.com then think carefully. Hotel prices are higher than the open market. Customer Service is appalling, 2 weeks in and I am still chasing for a refund after changing hotels in Istanbul due to bad treatment, second one not booked through Booking.com. Cancellation is more challenging than a hike on a Saturday. The "genius level" is a scam, no matter how many times you book, you get nothing other than "you are one step away from loyalty". Prefer direct hotel booking or TripAdvisor at least you know what you're getting.

Weeks before Christmas I had arranged and paid for a Uber ride from a hotel near Disney World to Orlando International. The Uber driver never showed nor answered the phone number provided as contact information. I had to quickly get a different Uber. To add insult to injury as we waited to board our plane I got a text saying Uber had just completed the ride to the airport. I don't know who the driver brought but it wasn't us and I consider this to be fraudulent. I contacted Booking.com and they asked me to provide a lot of information but have not responded since. I let my credit card know and they refunded my money. Poor service from Booking.com and I would not suggest anyone use them. Just an update. After almost two weeks I was contacted with an apology and a refund. I still would not recommend the frustration of using Booking.com. Two weeks to settle what should have been resolved right away. Also they seem to be using shady operators.