Booking.com

I booked a room 9/28. I get to the hotel on 10/7. The girl in the front says oh we don't have a room. Try up the street or call booking.com. It is now 11/9. After being told my $90.59 would be credited in 7-10 business days. They have hung up on me counting now 7 times. This is ridiculous and reaching out to my lawyer on retainer.

We booked a 4 star hotel in Scotland. Turned out to be a dump with black mold and bed bugs. We left in the morning and for 10 days now can't get out money back. Hotel is refusing to refund and Booking.com is doing nothing. We can't force them to refund they tell me. They defend the hotel and don't give a damn about the customers. Wrongfully so, it's customers who make their profits, not hotels. Without customers satisfaction those hotels are worth nothing to Booking.com. Half the the reviews are fake and nobody cares. I will think twice now before I use Booing.com again.

I booked a hotel in Miami several months ago and keep getting emails that it is cancelled (8 total). I called the hotel and they stated they terminated their contract with booking.com, so because of that booking.com is telling me the hotel is closed and cancelled my reservation. This is a very poor business model! I've used booking.com for many years and will not longer be using them for any of my travel needs. It is very unprofessional to send an email that is a full on lie to a customer simply because they are no longer using your service. Do better booking.com and stop sending me emails!

Booking.com is a scam company with thousands of claims of fraud by past customers. Just look at any review site or their social media for proof.
I would avoid at all costs!
By all means use their App to locate places to stay, then cut them out and go direct to the accommodation site to book. You will often save money, you won't pay more.
They take 15% for nothing. They will not cover you, but simply claim 3rd party status and wash their hands of any problem.
Thousands of people are owed money, families with children left with no where to stay. There's also tonnes of complaints from hotels etc. that they are owed money, so booking via Booking.com won't exactly guarantee you a warm welcome.
AVOID AVOID AVOID

They are advertising rooms which don t exists or they advertise rooms that look acceptable in the pictures but when you reach the location, full of bugs and literally impossible to overnight in. When confronted, they will not reply to email, not phones, and if they do, they will try to buy time, giving you fake promises, as you might forget in time to demand your refund back. Please people use alternatives. Never again booking.com. Scammers!

I booked three rooms for me and my relatives in Istanbul from the website. The website gives incorrect information and incorrect pictures, and when I asked for my money back, the customer service employee advised me to complain to the website, and that my money is still on the website and has not been transferred to the bad hotel that I booked through the thief website. The amount I paid to the fraudulent site was not returned. I will suspend the site if I do not get my money back. Be careful when booking from this site because it is a fraud.

Still fuming months after a booking with them. Deal included a free transfer from the airport to the hotel...when I booked no transport was included...Even when I showed them a screenshot with timestamp showing the deal, they mentioned it was not included...false advertising at best...

I should say that in addition to the good location Britannia hotel is located, Mike, a lead receptionist has been very helpful in his approach in dealing with customers. His compassion and impeccable human relations skill feed significantly into my satisfaction for the hotel. He is available to get complex matter resolved without violating the hotel rules and also getting the customer satisfied. Kudos Britannia Hotel. Thanks to Mike (Receptionist)

Our host cancled booking at 3:00 PM when we were at the gate of apartment. We made 6 times international call to booking.com customer executive and waited 4 hours but no response from them where i was there regular customer with genius level-3 if I get such service i wonder of normal bookings
Very dissatisfied service
Never opted for bow

I was booked at Mint Hotel for bed and breakfast which I learnt that these are apartments and not a hotel. Then I was told that there was no breakfast.
Booking.com without authorization then upgraded my room. Thereafter they cancelled my room and said they have refudbed the money without proof of payment. And so I had to pay twice at the hotel.
They don't respond to messages or provide you with solutions. This app needs to be reported to all security organs especially Interpol for international crimes

I would recommend not using this company. Booked a prepaid taxi for someone, the taxi was time sensitive for them to catch the train. The taxi no showed and only responded later that they couldn't come due to a family emergency and yet still charged my card for the full ride. Reaching a live person to troubleshoot the issue was not easy, once I reached a live person they could not help me. Finally was instructed to email the issue for them to investigate, once we gave them all info and asked if they would get our refund they ghosted us and never responded and did not give the refund. Currently working with my bank to dispute their card charges. Do not use this site, it reeks of scams and poor customer service.

We booked return flights on Norwegian via booking.com from Gatwick to Bergen in February to fly economy in October.
After numerous attempts to add additional cabin luggage for my wife, we were notified only one cabin bag was allowed and I had to pay £25 each way to add as hold luggage. Booking.com refused to let me cancel our booking.
To add to our anxiety we could not Checkin online - their system would not accept our details!

I emailed a CS Senior Guest Specialist who claimed " we have no records of any contacts you might have had with our affiliate company Gotogate, and are not in control of the check-in process for your booking."
It thought the principle of subsidiarity (passing the buck) did not apply when paying an organisation for services.
We have learned that saving on flights does not compensate for the hassle & time wasting.

I had the most abysmal experience with Booking.com. We booked a car rental through their platform, and upon arrival, the car rental company denied us service. The reason? We had the audacity to inquire why the car they provided was not the same as the one we had booked.

The ordeal was frustrating enough, but what makes it even worse is that the car rental company promised us a full refund. However, Booking.com, the supposed middleman, heartlessly denied our refund request. It's as if they take pleasure in playing with people's time and money.

I would strongly caution anyone against using Booking.com for any travel-related services. Their lack of support, terrible customer service, and blatant disregard for their customers' concerns are utterly inexcusable. Save yourself the headache and disappointment; avoid Booking.com at all costs. They are a disgrace to the travel industry.

I have used Booking.com for years booking both international and domestic hotels. But recently it seems that unless you book it immediately when you see a good price, within minutes that price can change substantially. I went to another competitors site and got the same original price that I had seen on Booking.com that had increased $25 while I checked with my traveling partner to see if it met their needs.
I tried to call booking.com to give them a chance to meet their original price, seeing how I had a picture of the offer, and there is absolutely no way of getting to talk to a human being unless you already have a booking number to reference. They will no longer be my number one pick for a hotel reservations.

I ordered 3 nights in a hotel in Ashkelon, via booking.com online.
In their site they said that I can cancel the order up to a certain
deadline without any charge.
I cancelled the order half an hour before the deadline. I received a confirmation on the screen that I will not be charged at all. When I checked my credit card debits I was shocked to find out
That they disregarded my cancellation and charged me the full price. After months of correspondence with them, in which they used
Attrition tactics against me, I realized I will never get my money back. So I feel obliged to share my experience and warn my fellow consumers. Beware of this horrible company!
I have full documentation to prove every statement in this article.

Wanted to cancel reservations for the hotel due to it being in horrible condition. They dont do research on the hotels that they contract with. Hotel was nasty. Had bugs. Drug and prostitution going on. Homeless people hanging around. When called regarding the issue they said that we only was booked for one day but was charged for five days.

We had booked a hotel for an upcoming Jays game at the end of June. After buying our game tickets, the hotel was cancelled without explanation. Not impressed. Talked to Booking.com and they said they might be able to pay the difference but AFTER the stay. Sounds too fish.

I have used Booking.com for many years. I always read reviews from other guests before actually booking and always book a room that I can cancel should I need to. At Genius level 2 I get great prices. I have never had bad service or stayed at a hotel that was awful or even bad. I guess I am just lucky to make the 'right' choices…

I've had one of the worst experience with them. The information provided on the bookings apps was completely different then the actual accommodation. The rooms did not have private washroom, the room was above the DJ floor, and the beds I had booked on booking were subject to availability. None of this information was provided on the bookings app. Once, I asked for a refund they have been nothing short of a nightmare. I had to make 7 calls to their customer service helpline and contact their online chat several times. Their representatives tell me that the manager will call me back but they never do. One of the worst experiences ever. Stay away from them and don't trust the information they provide.

Booking.com sold me a direct international flight ticket where the flight number has not been in operation for more than 3 years.
Impossible to get a hold of them, and I ended having to pay for another ticket to reach my destination.

Booked a family room at resort for 2 people, but the room was good for 5. Later our adult kids decided to join us, and the resort assured us that there would be no extra charge for the room, only for meals (if kids decide to eat at their restaurant). Kids ate outside, so we were sure that there will be no extra charge at all. Yet, the receipt had extra $182, which is more than 50% extra! The resort administrator said that this extra was coming from Booking.com.
I contacted Booking.com CS, went through several rounds of emails with them, sent them all requested copies - only to get response "it's not us, talk to hotel" at the end! Crooks.

@booking.com provide the absolute worse service. They may have good prices, god forbid something goes wrong, your left on your own. Suggest nobody use them. There are too many other good alternatives out there.

I pre-paid my hotel through booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only on the fifth phone call, do I get a resolution.