The staff here are very helpful and good. Clearly overworked though. They need more people here. Every part of the process from making a reservation to picking up and returning the car was easy
First of all, if you have any complain or problem with your reservation THEY DON'T HAVE any phone number or person you could talk with. They say everything is by email and they say each answer could take 30 days and it takes more!... IS A FRAUD! I still waiting after 3 month an answer about a charge they have to return. This is serious, DO NOT Book with them.
Great company. Got an upgrade. Very helpful staff. I was treated according to the professional, the professionals of the business work here! Thank you
Use this BookingGroup location whenever I need to rent a car either for personal or work travel. Everyone is always so kind and helpful, especially Lavern. She is wonderful! Give her a raise, y'all!
These experts are well done, they did everything as I asked. So that on September 24th I could already ride a rented car. There were no preferences, just discussed the price
Kymie helped us from start to finish. She was very upbeat, friendly, polite, professional and the transaction was seamless. We will definitely be back at Berlin because of her!
Thanks for making my rental so easy and fast. I always enjoy being able to drive around Lids in the great looking Suv's that you keep on site!
Thanks again!
Howard
Very helpful person on site in Newark who gave us a much needed upgrade for snow and rain. Also an easy return. Helped take some stress out of a long and grueling trip from LA. Thank you.
Really efficient service and friendly member of staff who couldn't do enough to help. Also offered us an automatic van rather than a manual, which was a godsend.
We were able to get a last minute car rental at a good price after spending an hour and finding all the cars sold out at Love field. Sagee was wonderful and she quickly had us on our way.
Still wish they would be better at answering the phone when you call. I did prepay my rental to save $$ so when you do that it provides a "confirmed rental".
They were very supportive to explain everything what we asked and we need for our trip across USA, helpfull and gave us a great deal together with my dream car. :)
Couldn't have asked for a better experience! The service was great at location, they were fast efficient and the car was very enjoyable. Telling my company to always use BookingGroup!
Kelley was checking my car at arrival and I was very well treaded. No "extra" scratches or anything else was added on top like last visit 2 weeks ago!
We were a family in Spain, this year we decided to go there! They took a wonderful sports car that ate very little fuel! Busing would be more expensive
I repeat once again that taking a jeep from a rental company, I fully enjoyed the service provided to tourists. Make life easier, everything is possible with the machine
Wonderful customer service and great vehicle selection. Lou was especially helpful at the counter and got me on my way quickly. He treated me like I was a VIP.
My family and I were in Italy this year, our friends were also with us, rented two good and roomy cars for two families! Fuel consumption was generally minimal
I rented a car in Seattle from Fox Rentals through Booking Group.com. In July 2015. Everything went well. Then at the end of December 2015 they charged my credit card $320. I tried to find out what this charge was for. On Feb. 1 2016 they responded with an e-mail that made no sense as to what I was charged for. I am disputing the charge with my credit card company, but it appears that they think that since they have your account number, they can just charge you any time. I tried to call them in December and got a very rude man who told me that I was calling the call center not the service dept. though it was the only number on the e-mail that I received saying they were charging my account. The original e-mail only said they were charging me with no explanation or even the amount they were charging. I had to get that from my credit card statement. I was originally pleased with my experience in July, but now I have to keep checking my statement to make sure they don't keep charging me more. This is crazy.
Efficient place, the day that I came they were slightly under staffed but handled it well. I needed to upgrade my car to something larger at the last minute
Overview
BookingGroup has a rating of 3 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roseann,
Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client got a high quality service.
To avoid some misleading s we would like to pay your attention that during making booking you personally accepted terms and conditions in which were clearly stated that price included taxes and fees only for the car, but not for additional options.
If you will have any question, please do not be hesitate to contact us via email support@bookinggroup.com. It will be a big pleasure for us to assist you.
Kind Regards,
Booking Group Team