The car was ready when I arrived and was very easy and comfortable to drive. At the end of my rental the BookingGroup agent arranged for a golf cart to take me back to the airport terminal.
Meet & Greet service was professional & organised. - Flexible in car return timings as per our flight departure. - New car (with mileage of only 15; 000kms). - Well organised
We rented a car at Alamo through bookinggroup.com. The price was great, no problems with the booking. I put 00:00 as the time we would pick up the car, our plane had a slight delay and we arrived at the rental counter at 00:45 but they were all locked up and closed. We ended up taking a cab to my in-laws home for $100. I tried to call Alamo, they said I needed to get the refund from Bookinggroup.com. I called, then sent the email as requested. 33 business days later, they said we didn't pick the car up on time so it was a no show and we are responsible for the whole bill. Even the insurance. The Alamo counter is supposed to be open until 01:00 am, so I feel like being 45 min late isn't late enough to be a problem and not getting our car because they chose to close early isn't right. I would have expected Alamo or Bookinggroup.com to support us but neither one did.
Bookinggroup.com put the blame on us because I didn't put in our flight information. If it is that important it should have a hard stop in the initial booking request. Also, Alamo wouldn't have had to wait extra if they knew our flight was delayed, they weren't supposed to be closed yet.
Have only been here once to do a vehicle swap, they were impeccable. When I arrived, they knew who I was, took the time to make the swap and made sure everything was right.
I enjoy driving a car. And even though I have a vehicle of my own I sometimes need rent. Like now when mine is at the garage for painting. I like the prices here.
Yay, fast fast service. Got to and from Heathrow in a jiffy. If you're at terminal 5, go to bus stop 27/28 to get to the free BookingGroup shuttle. It's a 5 min ride.
I would not know this company, it is unlikely that I would contact immediately, but I know their working principle and the cost that every client will like, including me :)
Assistant Manager Thor was very helpful and process our request right away. He was very friendly and explained to us our options. This is our second time renting a car here.
The first time I met a service where, without problems and other things, I got what I wanted. It is necessary for everyone to recommend and advise, I do it :)
In beautiful Spain, in the heart - in Barcelona, we were from October 21 to 28. Even at this time, they rented a car that drove us to all places in Spain
The car rental industry is well developed, and by the number and brands of choice there are many, listen to the manager, he will always recommend and take care of you
Great communication, we were greeted at the arrivals, documentation was ready within few minutes. Vehicle was prepared and ready for use, overall great experience
I was given a good opportunity to use the rental service for the first time. Comparing search prices, I came across this company, she immediately interested me! The rental was successful
I have used them several times in the past year, they are usually among the cheapest for the cars I'm looking for and are super efficient and easy to deal with.
To be honest all in all I am always happy with this compnany. Today I was more happy with the service I got from Mrs. Kelly. When allover such nice persons we wont never have problems.
Great Experience, was my first time renting and I was in a hurry to go on our 1st vacation to Florida. They got me on my way fast and made things easy. I will go back the next time I need a rental!
Once I got there they had all size cars parked along the curb and ready to go. I was able to go to the counter, process the paper work, complete walk-around and drive away pretty quickly
Got into an accident and my insurance covered a car for $30 per day. They had none in-stock at that rate. However, without hesitation they gave me a $45 per day car for the $30 price.
Low on vehicles due to the busy weekend but high in customer service and positive attitudes made the visit to this location a great customer service experience.
I had an AMAZING experience. The young lady who checked me in was very personable and engaging with the four of us either checking out or returning card
Overview
BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members