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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great job she was very patience, she hung in there during my indecisiveness Thank you kindly
Date of experience: March 12, 2024
Terrible. No help and got disconnected. I paid and did not get a reservation email.
Date of experience: March 27, 2024
Very nice to talk to and is very informative with all my questions. Explained all the details.
Date of experience: April 15, 2024
She is very friendly and knowledgeable about her work Super helpful good job
Date of experience: April 17, 2024
You answered all my questions and you were just a delight to speak with!
Date of experience: April 4, 2024
He was very helpful kept it short and sweet. Was super clear to understand.
Date of experience: April 3, 2024
Very friendly and informative. Answered all my questions
Date of experience: April 15, 2024
Fast reservation, knowledgeable on pricing and availability.
Thank you
Date of experience: April 15, 2024
World class customer service
Very personable and professional
Date of experience: April 15, 2024
Catherine was very helpful and understanding. Really appreciated her help
Date of experience: April 15, 2024
She did a great job. Very professional and extremely nice
Date of experience: April 16, 2024
Caroline was kind, patient, and professional!
She was very helpful. Five star experience.
Date of experience: April 8, 2024
Samantha was friendly and efficient! The call was quick and painless.
Date of experience: April 15, 2024
Quick and easy. I got a good price and everything was done in under 5 minutes.
Date of experience: March 8, 2024
Very nice and polite and she looked up the better deal for me which I thought was great
Date of experience: July 14, 2023
Ashley helped us make a reservation in short order and with only a few days before our trip
Date of experience: July 18, 2023
Quick n easy! He took good care of me in my time of need, I am very satisfied!
Date of experience: April 7, 2023
Very nice service, explained everything very well, very happy about the room condition as described
Date of experience: April 12, 2024
Very easy and thorough. They did a great job. I felt it was quick and no mistakes made.
Date of experience: January 30, 2023
Edgar was very kind and professional. He was able to get me the room I wanted.
Thank you!
Date of experience: June 7, 2023
Date of experience: February 3, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
